metrics-customer-success 
SaaStr
JULY 21, 2021
Nick Mehta, CEO of Customer Success leader Gainsight, recently did a short post above on his Top 7 takeaways talking with customer success leader for the first time in-person in a long time. Many have NRR as a top-level company metric. I love having NRR be the #1 metric for Customer Success.
SaaStr
APRIL 21, 2021
The lifetime value of your customer. And then, everyone goes on to calculate some a metric telling you how much to spend on Sales and Marketing. Which usually equates to spending 100% or more of your first year ACV on acquiring your new customers. It’s original $400k of customers now pay $27 million!!
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SaaStr
OCTOBER 12, 2021
Getting customer success right is one of the most powerful levers in SaaS: Upsell + expansion with existing customers costs 62% less than acquiring new customers ($0.63 new customer CAC, per KeyBanc 2021 Private SaaS Company Survey ). upsell + expansion CAC vs $1.67 Video: Intriguing Session Slides: .
SaaStr
MARCH 17, 2021
Lose a $100k customer? So of course all great SaaS companies carefully measure churn and target decreasing it as one of their core metrics. Well, for every customer that churns … there’s at least another one just like them that almost would churn. And the customers that love you? As Almost Churn.
Speaker: Daniel Elizalde - Product Executive and Advisor
Launching successful products requires a rare combination of market understanding, iterative development, and a lot of luck. To increase your chances of success, you need to drive your team through a series of clear, actionable milestones that demonstrate you are going in the right direction.
Tom Tunguz
NOVEMBER 6, 2021
For a company with a longer payback, the payback period implicitly assumes a successful renewal to achieve the same positive effect on the company balance sheet. The payback period metric doesn’t capture the difference in the quality of the revenue/cash collections. per year which incidentally costs less than venture debt).
SaaStr
MARCH 30, 2021
We invest outsized amounts in “customer success” — in our existing customers to get the best referrals and other customers from them. I know customer sales matters every day – and fundraising seems episodic. and 30 minutes updating and/or meeting your existing investors (Customer Success).
Advertiser: Vanilla Forums
With outcomes and metrics that align directly, find out why customer success should be the foundation of a customer marketing strategy. Customer Success teams actively track KPIs and metrics that directly align with customer marketing outcomes. How marketing to customers generates revenue.
Speaker: David Warren and Kevin O'Neill Stoll
How do you validate strategies, reduce risks, and ensure alignment with customer value? Join us for a deep dive into designing effective pilots that test the waters and drive success in usage-based revenue. 💰 Redefining Incentives: Explore innovative approaches to incentivize sales based on ongoing customer usage and value.
Speaker: Miles Robinson, Agile and Management Consultant, Motivational Speaker
Customer representation has always been a key reason for success in product development. Despite this, those building the product itself are often detached from their customers, leading to a gap between vision and execution on the most practical metrics. Review customer feedback surveys. Revitalize QA as champions.
Speaker: Edie Kirkman - VP, Digital at Focus Brands
In today's hyper-digital landscape, organizations face the challenge of launching successful products while making the most of limited resources. In this engaging webinar, we will explore how companies can become more efficient and effective in understanding customer interactions with their products.
Speaker: Sneha Narahalli - VP, Head of Product at Sephora
If the needs of your target audience aren't clearly defined, PMF, which combines qualitative and quantitative metrics, has numerous chances of failing. This is not an overnight realization, and the key to developing an iterative process to PMF is understanding what would make your customer's life easier.
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