Remove Application Development Remove Customer Support Remove Revenue Remove Underperforming Technical Team
article thumbnail

New ARR and CAC in Price-Ramped vs. Auto-Expanding Deals

Kellblog

GAAP rules define precisely how to take this from a GAAP revenue perspective – and with the adoption of ASC 606 even those rules are changing. GAAP revenue. $1M. GAAP unbilled deferred revenue. $5M. ASC 606 revenue. $2M. ASC 606 revenue backlog. $4M. Price-Ramped). Payment structure. $1M.

article thumbnail

Super Agents as one of the New Customer Service Trends

Upscope

So what about customer support? The damn thing is writing code now let alone basic support answers. Below we'll cover what organisations are saying about super agents as one of the new customer service trends and then add Upscope's own view on happy super agents and the services they'll need. Support is tough.

article thumbnail

Intercom on Product: Rise of the “keyboard-first” generation

Intercom, Inc.

There’s actually another one, now that I think about it: Quill , which is a really fast version of Slack, really excellent messaging for teams. Unfortunately, the Paul Adams email client has a target customer base of one, and you’re not going to pay a couple million for it, so our revenue is not going to look so hot.