Book Construction Interviewing Underperforming Technical Team 
OpenView Labs
JANUARY 8, 2021
What’s your biggest weakness? Great interview questions tell you who a person is, what motivates them, how they think and solve problems, and what they’d be like as a teammate. To help us all conduct better interviews, we asked some of the smartest leaders in SaaS to share their favorite questions. . It’s just not productive.
Intercom, Inc.
APRIL 22, 2021
As it turns out, he’s also quite the writer – since the last time we spoke , he has published not one but two books on engineering. If you’re a senior engineer and want to further your career, what skills should you develop? With his latest book, Staff Engineer , Will is hoping to answer all of these questions.
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Intercom, Inc.
JULY 2, 2020
But obsessing over efficiency can mask what’s most important, and most rewarding, to support teams – actually helping customers. Support teams exist to solve customers’ problems, not to deflect them or find the fastest way to hit the “close” button. The evolution of customer support. Customers] just want to use the solution.
User Pilot
JANUARY 10, 2024
User research methods for SaaS: Usability testing User testing User interviews Focus groups Session replays First click testing User feedback surveys Card sorting A/B testing Product analytics Heatmaps Userpilot can help you conduct user experience (UX) research and easily interpret the data. What is user research?
SaaStr
FEBRUARY 4, 2020
Lexi Reese, Gusto COO uses her 20+ years of experience to provide advice on building high performing teams using authenticity, empathy and logic. Lexi explains the importance of team trust, driver and passenger mindsets, and much more. I think the foundation of high performance teams is that they share five things.
Sales Hacker
APRIL 5, 2022
Good companies vs. bad companies [22:48]. He is a career sales veteran, having seen the growth and evolution of the entire technology industry, and he’s written a new book called Sell Without Selling Out about how to bring human-centric, buyer-centric sales process to your sales process. Good companies vs. bad companies [22:48].
Andreessen Horowitz
OCTOBER 16, 2023
How can we operationalize a good decision process and decision hygiene into our teams and organizations? Today, we have another one of our early book launch episodes for a new book coming out next week, by expert decision strategist — and leading World Series of Poker player — Annie Duke.
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