User Pilot

JANUARY 19, 2023

Do you want to measure your product’s success using quantitative metrics? You need to have a solid understanding of key quantitative metrics if you want to focus on and improve essential aspects of SaaS businesses like success measurement and customer retention. What are quantitative metrics?

Metrics 88

Metrics Customer Lifetime Value Retention Onboarding 88

User Pilot

MAY 17, 2021

With so many product growth insights available to every product marketer, it’s sometimes hard to understand which metrics are relevant and which you should be tracking to measure the success of your product marketing. What is a Product Marketing KPI metric? How to measure Product Marketing success?

Product Marketing 89

Product Marketing Metrics Customer Lifetime Value Marketing 89

User Pilot

JUNE 2, 2023

Product adoption metrics tell you how well your platform is performing. By regularly tracking them, you can improve your in-app experience and drive higher feature adoption —which translates to more retention and customer loyalty. In this article, we dived into 13 important adoption metrics to measure. What is product adoption?

Metrics 73

Metrics Customer Lifetime Value Churn Onboarding 73

User Pilot

OCTOBER 31, 2022

Looking for the right product engagement metrics to track and see how well users are interacting with your product? As a product manager, you need to track product engagement metrics as it allows you to measure user engagement and find ways to deliver more value to your daily active users. Ready to get started? Let’s go!

Engagement 88

Engagement Metrics Strategy Churn 88

User Pilot

MAY 31, 2023

Not sure how to measure product adoption or what metrics to track? In this article, we’ll explore how to measure product adoption and twelve key metrics that can provide valuable insights into product adoption. Tracking these metrics is easiest with a digital adoption and product analytics tool. What is product adoption?

Metrics 78

Metrics Customer Lifetime Value Churn Mobile 78

Totango

JANUARY 21, 2020

The success of an enterprise depends more than ever on the Customer Success (CS) team. A CS team’s primary purpose is to build, maintain, and optimize lasting customer relationships by helping them fulfill and even exceed their own business goals. Customer Success Team Structure: Roles and Responsibilities.

Customer Success 85

Customer Success Software Review Systems Review Enterprise 85

User Pilot

APRIL 29, 2024

Mastering SaaS renewals’ best practices can transform a routine administrative task into a strategic opportunity to drive customer success and propel your business toward sustainable growth. Use interactive walkthroughs to drive customer success. Offer self-service support to improve customer satisfaction.

SaaS Payments 74

SaaS Payments Business SaaS Payment Solutions 74

User Pilot

JULY 21, 2024

A retention specialist is responsible for proactively engaging with users, guiding them through product adoption, gathering feedback, and managing subscriptions. Their role also involves analyzing data and collaborating with product teams to enhance the overall customer experience. Book a demo today!

Retention 52

Retention Payments Payment Methods Payment Services 52

User Pilot

MARCH 31, 2023

What user onboarding metrics should you track if you want to evaluate your onboarding processes? We all know that successful onboarding is especially important for SaaS companies since they depend on a subscription-based business model. Tracking the metrics helps you improve your onboarding process and retain more customers.

Onboarding 71

Onboarding Metrics Retention Scale 71

User Pilot

JULY 20, 2024

Retention specialists can leverage platforms like Userpilot for understanding user journeys, ClientSuccess and ChurnZero for B2B customer success and churn prediction, Baremetrics for subscription analytics, etc. Book a demo to see it in action! Looking into tools for retention specialists?

Retention 52

Retention Payment Methods Payment Solutions Payments 52

User Pilot

JULY 28, 2024

Book a demo to see it in action! Product Teams Can Use Userpilot to: Improve Product Adoption with Insights from Analytics Improve User Onboarding Interactive Guidance Collect User Feedback with No-Code In-App Surveys Get a Demo 14 Day Trial No Credit Card Required What is a retention specialist?

Retention 52

Retention Development Team Review Sales Hiring Software Review 52

User Pilot

JULY 11, 2024

Book a demo to see it in action! Product Teams Can Use Userpilot to: Improve Product Adoption with Insights from Analytics Improve User Onboarding Interactive Guidance Collect User Feedback with No-Code In-App Surveys Get a Demo 14 Day Trial No Credit Card Required What is a retention specialist?

Retention 52

Retention Sales Hiring Payment Methods Payments 52

User Pilot

AUGUST 28, 2024

This knowledge will empower you to guide customers, address their questions, and showcase the product’s value effectively, especially during the onboarding process. Prioritize customer success : Focus on delivering value and helping customers achieve their goals with your product. Book a demo to see it in action!

Engagement 52

Engagement VP of Engineering Management Customer Lifetime Value 52

User Pilot

SEPTEMBER 14, 2023

TL;DR Dunning emails are a form of transactional email used to remind customers about a payment status by attaching their billing info, invoice, and resolution options. Dunning emails are important because they protect the customer experience, increase retention rates , and automate the payment collection process.

Payment Methods 76

Payment Methods Payment Solutions Payment Services Payment Features 76

User Pilot

OCTOBER 24, 2023

Usage-based pricing could use tiers, units, volumes, or impact as its basis for subscription cost. Hybrid models and pre-payment discounts offer a good middle ground for scenarios where raw usage data isn’t the best value metric. Get your free Userpilot demo today! What is usage-based pricing?

Pricing 86

Pricing Payment Solutions SaaS Payments Payments 86

User Pilot

JULY 21, 2024

TL;DR Userpilot is an all-in-one product growth platform that helps boost growth metrics at every stage of the user journey. Enterprise offers priority support, security audits, custom SLAs, and custom invoicing. Sign up for a Userpilot demo today to experience everything Userpilot has to offer before diving in!

Technical Review 78

Technical Review Pricing Software Review Enterprise 78

Totango

JANUARY 15, 2019

The most desirable customer in the world is your customer. While it’s no doubt a thrill to pursue and persuade a new customer to work with your enterprise, for software and subscription-based businesses, the real value lies in customer retention. The 5 Best Customer Retention Strategies for Subscription Businesses.

Retention 75

Retention Payment Features Subscription Strategy 75

Totango

JANUARY 31, 2019

Every successful SaaS company must be a strict disciple of the culture of the customer. This culture reflects the current customer-centered economy that has arisen through the digital transformation of business. SaaS customer engagement, therefore, needs to inform the entire customer journey.

Engagement 79

Engagement Metrics SaaS Scale 79

Totango

MAY 23, 2019

Upsells are the result of the growth a customer has enjoyed because of your commitment to delivering lifetime value. It’s also worth noting that up to 70% of revenue in a subscription business comes from existing customer renewals and upsells. Customer success upsells are critical to your own success.

Customer Success 76

Customer Success Product ROI Enterprise Metrics 76

User Pilot

AUGUST 28, 2024

Book a demo to see it in action! Product Teams Can Use Userpilot to: Improve Product Adoption with Insights from Analytics Improve User Onboarding Interactive Guidance Collect User Feedback with No-Code In-App Surveys Get a Demo 14 Day Trial No Credit Card Required What is a customer engagement manager?

Engagement 52

Engagement VP of Engineering Management Technical Review 52

User Pilot

AUGUST 19, 2024

A customer engagement manager focuses on fostering strong relationships, guiding clients through onboarding, and driving product adoption. To excel, leverage resources like books (e.g., “Customer Success”), webinars (Userpilot Events, BrightTALK), blogs (Userpilot Blog, The Help Scout Blog), and podcasts (The Jasons Take On).

Engagement 52

Engagement Management Customer Lifetime Value VP of Engineering 52

User Pilot

MAY 20, 2024

Implement a customer success program to exceed customer expectations. Create a customer retention analytics dashboard to measure success across key metrics. To learn how to implement them with Userpilot, book the demo. Why is it important to retain customers? It doesn’t stop there.

Retention 91

Retention Strategy Sales Recruiting Scale 91

User Pilot

JULY 25, 2024

Book a demo to see it in action! Product Teams Can Use Userpilot to: Improve Product Adoption with Insights from Analytics Improve User Onboarding Interactive Guidance Collect User Feedback with No-Code In-App Surveys Get a Demo 14 Day Trial No Credit Card Required What is a retention specialist?

Retention 52

Retention Sales Hiring Development Team Review Software Review 52

CustomerSuccessBox

MAY 2, 2022

It is that first look that gave thought to the buyer’s mind to make a subscription. After subscribing, you need to track how things are going with the customer. For that, you need to know about the key Customer Onboarding metrics to track. So let’s see what Customer Onboarding metrics at this stage can be used.

Onboarding 52

Onboarding Metrics Business SaaS 52

User Pilot

AUGUST 30, 2024

Book a demo to see it in action! Product Teams Can Use Userpilot to: Improve Product Adoption with Insights from Analytics Improve User Onboarding Interactive Guidance Collect User Feedback with No-Code In-App Surveys Get a Demo 14 Day Trial No Credit Card Required What is a customer engagement manager?

Engagement 52

Engagement VP of Engineering Management Customer Lifetime Value 52

User Pilot

JULY 28, 2024

Book a demo to see it in action! Product Teams Can Use Userpilot to: Improve Product Adoption with Insights from Analytics Improve User Onboarding Interactive Guidance Collect User Feedback with No-Code In-App Surveys Get a Demo 14 Day Trial No Credit Card Required What is a retention specialist?

Retention 52

Retention Payment Solutions Sales Recruiting Development Team Review 52

Totango

FEBRUARY 21, 2019

In today’s digitally transformed business world, customers are empowered to shift their subscription loyalties at short notice and without repercussion. As such, there’s seemingly no greater crisis than a lapsed customer. In fact, over 50% of paying customers weren’t using the service they paid for. But, as John F.

Customer Success 63

Customer Success Social Media Scale Payment Features 63

FastSpring

FEBRUARY 8, 2024

FastSpring provides an all-in-one payment platform for SaaS, software, and digital products businesses, including VAT and sales tax management, payment localization, and consumer support. Set up a demo or try it out for yourself. Maintenance of secure payment processing systems. Continual monitoring.

Payment Methods 78

Payment Methods Customer Support Merchant Services Payments 78

User Pilot

OCTOBER 5, 2023

Our guide explores: What exactly CAC payback is Why you should be tracking it How to calculate the CAC payback period for your SaaS What other metrics you need to track How to reduce your CAC payback period We also look at how Userpilot can help you do the job. Book the demo to see how! Let’s get right to it! What is CAC payback?

SaaS Payments 88

SaaS Payments Customer Lifetime Value Acquisition Payment Solutions 88

User Pilot

SEPTEMBER 19, 2023

TL;DR Churn prediction involves identifying at-risk customers who are likely to cancel their subscriptions or close/abandon their accounts. A churn model works by passing previous customer data through a machine learning model to identify the connections between features and targets and make predictions about new customers.

Churn 92

Churn Artificial Intelligence Machine Learning Data Analysis 92

User Pilot

JUNE 17, 2024

Onboarding Matters (Turning Customers into Loyalists). The Seven Pillars of Customer Success (Onboarding as a Pillar). Bonus : Consider Wayne McCulloch’s “The Seven Pillars of Customer Success” for a broader understanding of customer success, with onboarding as a key element.

Onboarding 52

Onboarding Retention Customer Success Churn 52

OpenView Labs

APRIL 7, 2021

We’ve grown accustomed to the traditional set of SaaS metrics as just part of how to operate a SaaS business. It’s hard to conceive of what to do without metrics like CAC payback, LTV:CAC, average ACV, or the magic number. But we also need to expand the aperture of how we define success for PLG and usage-based businesses.

Metrics 52

Metrics Scale SaaS Marketplace as a Service 52

ChurnZero

AUGUST 2, 2019

Whether you’re shopping at C ostco or signing up for the latest streaming music subscription , everybody loves a free sample. I n fact, according to the Subscription Commerce Conversion Index, 65% of the best preforming subscription software products offer their own ‘freebie’ in the form of a free trial.

Payment Features 58

Payment Features Subscription Customer Success Sales Funnel 58

User Pilot

AUGUST 17, 2024

Book a demo today! Product Teams Can Use Userpilot to: Improve Product Adoption with Insights from Analytics Improve User Onboarding Interactive Guidance Collect User Feedback with No-Code In-App Surveys Get a Demo 14 Day Trial No Credit Card Required What is a customer support specialist?

Customer Support 52

Customer Support Social Media Onboarding Trends 52

User Pilot

JULY 21, 2024

Book a demo to see it in action! Product Teams Can Use Userpilot to: Improve Product Adoption with Insights from Analytics Improve User Onboarding Interactive Guidance Collect User Feedback with No-Code In-App Surveys Get a Demo 14 Day Trial No Credit Card Required What is a retention manager?

Retention 52

Retention Management Scale Sales Recruiting 52

Totango

JANUARY 8, 2019

When you’re selling subscription services, how do you measure customer success? Most subscription-based enterprises look at “churn rates,” or the percentage of customers who cancel their subscription every year. Average churn rates for subscription services are estimated at around 6-8%.

Churn 54

Churn Payment Features Subscription Enterprise 54

User Pilot

AUGUST 28, 2024

Book a demo to see it in action! Product Teams Can Use Userpilot to: Improve Product Adoption with Insights from Analytics Improve User Onboarding Interactive Guidance Collect User Feedback with No-Code In-App Surveys Get a Demo 14 Day Trial No Credit Card Required What is a customer support specialist?

Customer Support 52

Customer Support Social Media Scale Healthcare 52