Intercom, Inc.

MARCH 10, 2022

With lockdowns preventing in-store experiences, shoppers have gravitated towards brands that can provide the best online experience possible. And, as society reopens, it is vital to maintain ease of movement between in-store and online channels – not just for your customers, but for your teams.

Payment Methods 209

Payment Methods Technical Review Payments Payment Solutions 209

FastSpring

NOVEMBER 9, 2023

FastSpring provides an all-in-one payment platform for SaaS, software, and digital products businesses, including VAT and sales tax management, payment localization, and consumer support. Preparing for Cyber Weekend: A Marathon, Not a Sprint Gearing up for Cyber Weekend in the world of ecommerce is like preparing for a marathon.

Payment Methods 78

Payment Methods Customer Support Payments SaaS Payments 78

Payrix

APRIL 2, 2024

A comprehensive Embedded Payments strategy isn’t complete without value added services. And when should you start thinking about these solutions and infusing them into your payment ecosystem and experience? On this episode of the PayFAQ: Embedded Payments podcast we delve into just that. That’s Account Updater,” says Andy.

Payments 124

Payments Embedded Payments Merchant Services Payment Services 124

FastSpring

MAY 20, 2024

Moving some, all, or simply more of your software offerings from a one-time perpetual license model to a software as a service (SaaS) subscription model can be daunting, but it’s so powerful for building dependable, recurring revenue. Letting FastSpring handle the subscription infrastructure.

Payments 127

Payments SaaS Payments Merchant Services Payment Solutions 127

FastSpring

AUGUST 11, 2020

When it comes to software and online purchases, those transactions are increasingly moving to a subscription-based model, where customers put their purchases on autopilot so they can have continuous access to SaaS products. Subscription services are what customers want. How to move to a subscription revenue model.

Payment Features 84

Payment Features Payments Payment Methods Subscription 84

Totango

AUGUST 16, 2022

Customer retention software has become essential for effective SaaS customer success strategies. A winning SaaS business model must prioritize retaining customers, which is far more cost-efficient than acquiring new clients to offset churn. What Is Customer Retention Software?

Payment Solutions 102

Payment Solutions Payment Methods Retention Customer Success 102

Totango

NOVEMBER 15, 2021

Customer success tools extend the functionality of your CS platform, multiplying its value. By connecting data from other success tools to your CS tool, you can view and manage all your customer data from one place instead of leaving it isolated in separate information silos. CRMs: Salesforce and HubSpot. Billing: Zuora.

Payment Solutions 114

Payment Solutions Payments Customer Success Payment Methods 114

FastSpring

FEBRUARY 8, 2024

FastSpring provides an all-in-one payment platform for SaaS, software, and digital products businesses, including VAT and sales tax management, payment localization, and consumer support. As a merchant of record (MoR) , FastSpring handles payment processing while carrying the responsibility of ensuring legitimate transactions.

Payment Methods 78

Payment Methods Customer Support Merchant Services Payments 78

Subscription Flow

NOVEMBER 13, 2023

The subscription economy is booming. However, with the bustling world of opportunities to earn recurring revenue , subscription-based SMEs are also faced with unprecedented demands for speed, efficiency, compliance and customer support. Let’s take a closer look. Chargebee Competitors: Why SubscriptionFlow?

Payment Features 52

Payment Features Payment Services Payment Solutions Payments 52

FastSpring

AUGUST 2, 2023

Now as a successful international business, TestDome has been with FastSpring through all of it, and even when other payment platforms launched intriguing new products, Mario never saw a good reason to leave FastSpring. Here’s why. Set up a demo or try it out for yourself. Selling internationally is key to their business model.

Payment Solutions 140

Payment Solutions Payment Methods Merchant Services AI Search 140

FastSpring

JANUARY 27, 2022

In this piece, we offer seven case studies from SaaS companies — small tweaks they made to reduce churn and increase customer LTV. We also show you how to personalize your billing practices with advice from our experience working with thousands of SaaS businesses. How My Marketing Concepts upsells annual payments during trial.

Merchant Services 114

Merchant Services Payment Services SaaS Payments Payment Solutions 114

Totango

NOVEMBER 15, 2021

Customer success tools extend the functionality of your CS platform, multiplying its value. By connecting data from other success tools to your CS tool, you can view and manage all your customer data from one place instead of leaving it isolated in separate information silos. CRMs: Salesforce and HubSpot. Billing: Zuora.

Payment Solutions 91

Payment Solutions Payments Customer Success Payment Methods 91

Subscription Flow

NOVEMBER 16, 2023

The minimalist design ensures a smooth learning curve for both staff and customers and wins in what any revolutionary product/service perfects: simplicity. These include the Square Stand, Square Reader, and contactless payment options. This allows them to create a branded and cohesive in-store experience.

Merchant Services 52

Merchant Services Payment Methods Payment Services Point of Sale 52

User Pilot

SEPTEMBER 14, 2023

The ability to follow up on failed payments without putting customer retention at risk is a delicate task that must be handled carefully. Dunning emails tend to be the most effective way to remind customers about a failed payment and speed up the payment process by offering alternative options.

Payment Methods 81

Payment Methods Payment Solutions Payment Services Payment Features 81

Totango

JULY 13, 2021

Strategy for customer success growth has changed as commerce has gone digital and big data has made marketing and sales customer-centric. Tell people about your business, get them in the store, sell them things, then look for more customers. Setting foot in a physical store has become completely optional.

Customer Success 104

Customer Success Payment Methods Payments Payment Services 104

SaaStr

SEPTEMBER 22, 2021

It loses money on the hardware (gross margin negative) and the payments solutions have barely a 20%+ margin and constitute the vast majority of revenue today. Wix has a similar challenge at $1B+ in ARR , where its website SaaS has high margins but its payments products for eCommerce have a 29% margin.

Payment Methods 262

Payment Methods Payment Solutions Payments Cloud 262

FastSpring

JANUARY 29, 2021

Skip ahead: Made PSD2 Compliance Easy for Global Sellers Early Access Launch of FastSpring Quotes for B2B Sales Enhanced Our Platform for Faster Seller Onboarding Improved global ecommerce for cross-border selling Shortcuts and Tips From the FastSpring Team Self-service and documentation Updates. Made PSD2 Compliance Easy for Global Sellers.

Merchant Services 78

Merchant Services Payment Services Payment Methods compliance 78

ChurnZero

AUGUST 14, 2020

At ChurnZero, we’re humble enough to admit that Customer Success software can’t do it all, and quite frankly, it shouldn’t. We stick to our circle of competence and focus on our area of expertise: Customer Success software. It’s Customer Success for us. Customer Relationship Management (CRM) Software.

Payments 87

Payments Payment Solutions Customer Success Software Review 87

Intercom, Inc.

DECEMBER 31, 2019

The ultimate failure of Siri to dominate the AI personal assistant game might come to be seen as its biggest miss of the decade. Facebook and Twitter, meanwhile, struggled under the unavoidable pressure of hosting half a globe’s worth of daily online communication.

Payment Solutions 259

Payment Solutions Payment Methods Software SaaS Payments 259

User Pilot

MARCH 7, 2023

That’s why we have ten reasons why your users are canceling their subscriptions and what you can do to mitigate them and drive long-term customer retention. TL;DR In SaaS, cancellation (also referred to as “ churn “) is when a customer stops using your product and then unsubscribes from their plan.

SaaS Payments 97

SaaS Payments Subscription Payment Features Payment Methods 97

Totango

JUNE 3, 2022

Customer success email templates form a foundation for effective CS automation. While customer success management can result in a rewarding payoff, it can also be very time-consuming if you don’t use the right strategies. Customer check-ins. Sales to Customer Success Handoff Email Template.

Customer Success 112

Customer Success Payments SaaS Payments Payment Methods 112

Subscription Flow

OCTOBER 15, 2024

It unites multiple facets of your company, such as sales, marketing, finance and customer success to fuel the engine of your company’s advancement. In this blog, we will dissect the components of a successful RevOps strategy, and explore the key stages involved in it. Moreover, the team must leverage personalization.

Payment Services 52

Payment Services Payments SaaS Payments Revenue 52

FastSpring

JULY 10, 2019

Thinking about transitioning to a subscription-based business model? In fact, according to a recent report from Gartner, more than 90 percent of software providers are expected to migrate to a subscription-based business model by 2022. Why should I care about subscriptions? Send an alert to subscribers when a payment has failed.

Merchant Services 68

Merchant Services Payment Methods Payment Services Payment Solutions 68

FastSpring

FEBRUARY 25, 2021

Now sellers can hit “Generate Invoice” for stores that fulfill upon Quote Acceptance and use a license generator. This unlocks the capability for sellers to confidently use “Generate Invoice” for their customers when they want to fulfill on quote Acceptance. — Sarah McCarty, Senior Customer Success Manager.

Payment Methods 78

Payment Methods Engineering Payment Features Payments 78

CustomerSuccessBox

APRIL 3, 2022

Customer Success ensures that your customers remain happy customers. Its objective is to guarantee that your customers get the most value from your product. Sending an email with the appropriate intent at the right time is essential to a good customer success email. Customer Success Email Templates.

Customer Success 52

Customer Success SaaS Payments Payment Methods Payment Services 52

ProfitWell

MARCH 9, 2020

The subscription business model has seen an immense rise in popularity in recent years, and with good reason. The subscription-based economy grew 350% between 2012 and 2019, and subscription businesses grew revenues about five times faster than S&P 500 company revenues during that time. What is subscription marketing?

Subscription 64

Subscription Payment Features Payment Methods Marketing 64

Totango

MAY 17, 2022

Business-to-business customer relationship management software is a sales app that provides a central interface for handling data about your interactions with business clients. B2B sales software can include data from marketing, sales, customer service and customer success management interactions. Salesforce CRM.

Payment Methods 82

Payment Methods B2B Payment Solutions Payments 82

FastSpring

FEBRUARY 6, 2019

Cell phone and cable companies are famous for tacking on extra fees—helping to earn them the distinction as one of the industries with poor customer satisfaction and customer service score. Customers are so used to free trials, they have almost come to expect it from a new service. Implement Recurring Payments.

Payment Features 66

Payment Features Payment Solutions Subscription Pricing 66

Payrix

MAY 14, 2024

Before joining Worldpay for Platforms, he was CRO at Chargebee, a subscription revenue management platform that manages billing subscriptions and payments for companies throughout the world. Plus, he provides an inside look at what software success looks like with real-world examples. And the other one is NRR and LTV.

Payments 147

Payments Payment Services Payment Solutions SaaS Payments 147

Baremetrics

MAY 4, 2020

The customers who actively cancel their subscription. The customers whose subscriptions end because their credit card payments failed and they never made up for the payment. According to our data, SaaS and subscriptions businesses lose around 9% of their MRR due to failed payments on average.

Payment Methods 124

Payment Methods Payment Services SaaS Payments Payment Solutions 124

Totango

AUGUST 23, 2022

By charting the points in your SaaS customers’ journeys, you can plan how to deliver clients’ desired outcomes and satisfying experiences that promote subscription renewals and higher revenue. In this way, customer journey B2B touchpoints serve as a powerful tool for increasing the effectiveness of your customer success strategy.

B2B 119

B2B Payment Methods Payments SaaS Payments 119

FastSpring

MAY 25, 2023

Our all-in-one payment platform includes a best-in-class localized checkout, subscription management, global tax management, reporting and analytics tools, and more. it takes to implement PLG and customer success efforts in a way that will increase customer acquisition and decrease churn. How FastSpring can help.

SaaS Payments 142

SaaS Payments Pricing Payments Merchant Services 142

FastSpring

OCTOBER 13, 2020

Onboarding is your opportunity to teach a new customer how to successfully use your product. It’s a great customer retention tool and helps reduce churn. As a digital business, having personal, real-time training with each of your customers is not a scalable option. Stay Connected with Customers Via Email Campaigns.

Retention 148

Retention Payment Features Payment Methods Payment Services 148

CustomerSuccessBox

OCTOBER 21, 2021

Customer Success has become a must for every SaaS business with the advent of the subscription economy. But just having a customer success department does not solve issues with your churn rate, customer lifetime value, retention rate, or MRR/ARR. It starts by understanding why customer success is important.

Payments 52

Payments Customer Success SaaS Payments Revenue 52

User Pilot

JANUARY 10, 2022

How important is customer success KPIs to your SaaS business? Customer success metrics help you analyze how effectively you help customers gain value from your SaaS product. When measuring customer success metrics, it’s never only about the results. What is customer success in SaaS?

Customer Success 101

Customer Success SaaS Payments Customer Lifetime Value SaaS 101

User Pilot

APRIL 24, 2024

If you want to ensure customers renew each time, continue reading ahead. In this article, we’ll share everything you need to know for increasing customer renewals. TL;DR SaaS renewals includes the process of renewing a subscription to an online-hosted software service.

SaaS Payments 81

SaaS Payments Retention Payment Services Payment Solutions 81

Baremetrics

FEBRUARY 2, 2021

Deciding between Stripe vs. Chargify for your online payment processor? Rich Developer Toolkit Tools such as Stripe Elements, Stripe Sources, and Stripe Connect allow developers to customize their payment processing solution. Table of Contents. Non-profit organizations using Stripe get a discount, paying only 2.2

Payment Services 69

Payment Services Technical Review Payment Methods Payments 69