FastSpring

JUNE 22, 2022

I was recently interviewed by my friend Steve Lurie, who’s the Chief Engagement Officer of B2B Rocks. For example: Are you making your quoting and invoicing experience as efficient and flexible as possible? Are you making it easy for all your customers to pay you (such as localized currency and payment methods)?

B2C 128

B2C Payments SaaS Payments B2B 128

FastSpring

SEPTEMBER 16, 2022

When FastSpring’s Chief Product Officer Kurt Smith worked with growth-stage to Fortune 100 companies at Accel-KKR, he consistently saw pricing as one of the most essential growth levers they employed to meet their next revenue goal. Stream both interviews below and see highlights from each. About Our Presenters. About FastSpring.

Pricing 114

Pricing Payment Solutions Payment Services Scale 114

Andreessen Horowitz

OCTOBER 12, 2023

To answer that question, we interviewed leaders from many of the largest healthcare providers and insurers across the country. We’ve designed this to mirror the thought process of an entrepreneur building an AI product with an enterprise use case. What do enterprise buyers in healthcare care about most when evaluating AI products?

Healthcare 114

Healthcare AI Payments Enterprise 114

FastSpring

APRIL 26, 2022

Last week, I canceled an annual SaaS subscription (I had three weeks left until renewal). Interestingly, even though I paid for a year-long subscription, the company didn’t let me keep the last three weeks of access to its premium features. This action will immediately downgrade your subscription.

Benchmarks 118

Benchmarks Churn Payments SaaS Payments 118

FastSpring

OCTOBER 12, 2023

Full Interview: Audio Only Full Interview: Video 3 CRO Insights From Dave Gowans Why Full Funnel CRO Is Especially Important for SaaS and Subscriptions “The easiest and most straightforward bit of CRO is what you can do on the website,” Dave says. Stream the entire conversation or read the highlights below. Jump to highlights.

Payment Methods 165

Payment Methods SaaS Payments Payment Solutions Payments 165

User Pilot

MARCH 7, 2023

That’s why we have ten reasons why your users are canceling their subscriptions and what you can do to mitigate them and drive long-term customer retention. Involuntary churn due to failed payments. Use in-app banners to remind users whenever they need to renew their subscriptions or change their cards.

SaaS Payments 97

SaaS Payments Subscription Payment Features Payment Methods 97

FastSpring

AUGUST 2, 2023

“As a startup with only two or three people, it would be absolutely impossible to go international without this kind of platform.” Are you looking for a merchant of record that will partner with you to grow your business internationally? Igor said they haven’t had any major issues using the FastSpring platform. Here’s why.

Payment Solutions 140

Payment Solutions Payment Methods Merchant Services AI Search 140

Navint

FEBRUARY 20, 2019

Sean has over 15 years of expertise in recurring revenue technologies, most recently hailing from Salesforce where he was a senior member of the product marketing team responsible for Salesforce CPQ & Billing. Navint clients expect vendor-neutral recommendations and best practices in implementations and integrations.

Payments 53

Payments Technology Scale Revenue 53

Buffer Resources

JANUARY 18, 2023

These tools encompass everything from the social platforms you choose to build your presence on to the community-building app where you engage with your audience. Access is determined by the platform’s capacity, so you can’t rely on it too much. Add Buffer to your content creation toolkit today. Paid plans start from $16.99/month

Payment Services 136

Payment Services Payments Payment Methods AI Search 136

FastSpring

FEBRUARY 9, 2023

Interview with Fred Linfjard Is conversion rate optimization for SaaS different than traditional A/B testing for ecommerce? But for subscription-based software companies, that’s just the beginning. We interviewed our former Chief Product Officer Kurt Smith about pricing strategies that work during volatile markets.

Payment Methods 78

Payment Methods Merchant Services Payment Solutions Payments 78

Scytale

MARCH 19, 2024

Trust and credibility: Completing an audit from a reputable firm signifies to customers and partners that you operate with integrity and have strong controls in place. This can help win new business and strengthen existing relationships. THE PCI DSS BIBLE Everything to know about securing payments and cardholder data!

Payment Services 52

Payment Services Payment Solutions Payments SaaS Payments 52

User Pilot

JULY 21, 2024

A retention specialist is responsible for proactively engaging with users, guiding them through product adoption, gathering feedback, and managing subscriptions. Userpilot offers a comprehensive platform for user onboarding, engagement, and analytics. Looking to enhance your customer retention efforts? Book a demo today!

Retention 52

Retention Payments Payment Methods Payment Services 52

FastSpring

SEPTEMBER 16, 2022

If you’re not sure if FastSpring is the right payment system and merchant of record (MOR) for your B2C and/or B2B SaaS company, we want to know what questions and concerns you have so we can take that into consideration as we continue building out our features and products. Strengthening Customer Relationships.

SaaS Payments 128

SaaS Payments Payment Solutions Merchant Services Software Review 128

User Pilot

JULY 28, 2024

Based on data across hiring platforms like Glassdoor, Indeed, etc., Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. User Feedback & Product Improvement : Actively solicit user feedback through surveys , in-app feedback tools, and user interviews.

Retention 52

Retention Development Team Review Sales Hiring Software Review 52

User Pilot

MAY 6, 2024

If you use social networking platforms (and who doesn’t), you already know what a user profile is. Technographic details on devices and platforms used to ensure compatibility and support across technologies. 6-step process to create user profiles: Identify what data to include based on goals. Let’s dive right in.

Payment Methods 92

Payment Methods SaaS Payments Payment Solutions Payments 92

Intercom, Inc.

AUGUST 27, 2020

?. The subscription model has revolutionized virtually every industry. But there’s another reality that businesses now have to contend with: the brief is getting harder and harder to nail. To navigate the current minefield of growth, businesses need to shift their focus. From legacy business to subscription service.

Scale 211

Scale Payments Subscription Payment Features 211

User Pilot

MARCH 23, 2023

TL;DR Customer churn refers to the rate at which a business loses customers within a specific period. The key difference is that customer churn measures the number of customers a business lost, whereas revenue churn measures the revenue lost due to customer churn. Want to reduce customer churn?

SaaS Payments 91

SaaS Payments Churn Underperforming Technical Team Payment Methods 91

User Pilot

JULY 11, 2024

Based on data across hiring platforms like Glassdoor, Indeed, etc., Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities. User Feedback & Product Improvement : Actively solicit user feedback through surveys , in-app feedback tools, and user interviews.

Retention 52

Retention Sales Hiring Payment Methods Payments 52

Neil Patel

SEPTEMBER 11, 2020

You’d probably work on growing your business, right? Maybe you’d spend it creating new marketing campaigns to generate more revenue. Regardless, the average small business owner spends five hours every pay period running payroll. The best payroll services exist to simplify the process of paying your employees.

Payment Services 145

Payment Services SaaS Payments Outsourcing Services Payment Solutions 145

User Pilot

APRIL 24, 2024

TL;DR SaaS renewals includes the process of renewing a subscription to an online-hosted software service. Tracking SaaS renewal rates enables predictable revenue, aiding financial planning and resource management for future growth. In this article, we’ll share everything you need to know for increasing customer renewals.

SaaS Payments 81

SaaS Payments Retention Payment Services Payment Solutions 81

User Pilot

JULY 20, 2024

Retention specialists can leverage platforms like Userpilot for understanding user journeys, ClientSuccess and ChurnZero for B2B customer success and churn prediction, Baremetrics for subscription analytics, etc. Userpilot is an all-in-one product platform with engagement features and powerful analytics capabilities.

Retention 52

Retention Payment Methods Payment Solutions Payments 52

User Pilot

MAY 8, 2024

It gives the product a competitive advantage, improves brand reputation, and propels revenue growth. Common needs are related to functionality, reliability, usability , integration , support, customization, and cost-effectiveness. Userpilot is a product growth platform with feedback, analytics, and engagement features.

SaaS Payments 93

SaaS Payments Payment Solutions Payment Services Payments 93

Buffer Resources

JANUARY 18, 2024

It’s not the first time I’ve tried out LinkedIn Premium — but it is the first time I’m approaching the platform’s paid subscription as a creator.  I landed several interviews thanks to the service and would highly recommend it to those looking for a new opportunity. 

Technical Review 118

Technical Review Systems Review Sales Recruiting AI Search 118

FastSpring

JANUARY 8, 2019

A type of performance-based marketing in which a business rewards partners (also known as affiliates) for each visitor or customer brought by the affiliate’s marketing efforts. The largest 3rd party ecommerce platform. They also offer Fulfillment by Amazon, where they handle the fulfillment process for your business at extra cost.

Payment Methods 62

Payment Methods Merchant Services Payment Services Outsourcing Services 62

Chargify

OCTOBER 4, 2017

Managing offers, reliable billing, and subscription lifecycle management is complex, creating an iceberg effect for companies that decide to tackle it on their own. It allows us to upgrade, downgrade, or cancel a client’s subscription easily. Below, we’ll shed some light on the great buy vs. build debate.

Subscription 51

Subscription Payment Features Merchant Services SaaS Payments 51

ProfitWell

SEPTEMBER 5, 2019

With ProfitWell’s inception 7 years ago, we began with a mission of understanding and compiling a unified theory for subscription growth. Essentially, we wanted to understand the truth behind why recurring revenue businesses grow, what contributes to that growth, and how we can replicate that growth for our users.

Payments 40

Payments Payment Services SaaS Payments New CTO 40

Sales Hacker

JANUARY 13, 2021

It includes factual information, personal experience, and interviews from successful professionals on both the buy-side and the sell-side of enterprise OEM software licensing to ensure a broad mix of experience and ideas. The licensor enjoys a new revenue stream. A supply chain management system licenses a BI application.

Payment Solutions 80

Payment Solutions Payments Software Review Enterprise 80

Natalia Luneva

JANUARY 13, 2021

This obsession with getting new customers is natural: the more customers you convert, the more revenue you will make. However, the subscription business model can’t survive if you keep on acquiring new custo mers but the old ones keep on walking away. We had about $ 25 ,000 to $ 100,000 in recurring revenue at that time a month.

SaaS Payments 105

SaaS Payments Payment Methods Churn Payment Services 105

Intercom, Inc.

MAY 3, 2018

Rohini Pondhi , product management lead for Square’s Invoices product, knows this challenge well. If a process doesn’t stick, don’t hesitate to move from it. At Square, I manage a product called Square Invoices. What we do on the Invoices team is iterate on process just like we iterate on product.

Payment Methods 195

Payment Methods Merchant Services Scale Payment Features 195

Incredo

DECEMBER 3, 2019

Or maybe you are curious whether Christmas marketing works at all? We have interviewed tens of SaaS community members to understand how they perceive SaaS Christmas promotions. It’s in human nature to try to integrate – “Everybody is spending so much on Christmas, why wouldn’t I feel in my best condition for a few days?”

SaaS Payments 162

SaaS Payments Payment Solutions Payments Social Media 162

User Pilot

JUNE 19, 2024

But there are other additional payments, including bonuses, commissions, and profit sharing that can increase the salary by $43,582/year. Best tool for team collaboration – Monday : Monday.com is a versatile project management and team collaboration platform. Looking into tools for customer insights managers?

Management 52

Management Payment Solutions Payments Payment Services 52

User Pilot

JULY 28, 2024

Free trials are very common in SaaS companies, where users want to see the outright benefits before investing in month-long subscriptions. There are two options available to the user after the trial ends: provide payment details to continue using the product or lose access to the platform. How does a free trial work?

SaaS Payments 87

SaaS Payments Payment Methods Payment Services SaaS 87

User Pilot

AUGUST 10, 2023

How to use relational and transactional NPS data to drive business growth: Segment detractors and reach out to them to offer personalized help. Invite passives to interviews to learn more about their expectations. an invoicing app. Interview them to understand what you can do to wow and turn them into raving fans.

SaaS Payments 79

SaaS Payments Payment Solutions Software Review Interviewing 79

Baremetrics

JANUARY 17, 2022

There are two types of email subscription lists that marketers can build: free and paid. Free newsletters are great to build brand credibility, nurture and retain customers, but they can use resources like time and money without generating revenue. In the case of paid emails, subscribers pay for their newsletter subscription.

Scale 95

Scale Payment Solutions Management Payment Methods 95

Unbounce

SEPTEMBER 16, 2021

Thousands of businesses are willing to spend unbelievable amounts of money to rank at the top of search engine results pages (SERP) and in the most relevant places for their users around the web. In 2019, small businesses spent between $9,000 and $10,000 per month on PPC , with Google making an average of $116.5 Retargeting.

Payment Methods 145

Payment Methods Payment Solutions Payments AI Search 145

Andreessen Horowitz

DECEMBER 12, 2023

About My First 16 Our new video podcast series My First 16 features interviews with founders and CEOs of fintech companies about how they acquired their initial customers and the hard lessons they learned along the way. And so the MVP really was an API to initiate and reconcile payments, specifically, ACH and wires is what we started with.

Payment Solutions 114

Payment Solutions Payment Methods Payment Services Payments 114

ProfitWell

AUGUST 18, 2020

Reliance told her that she would need to buy-out the remainder of her two years in one lump sum payment, plus the interest the company would lose over those two years, and she would have to pay an additional hefty administration fee too. The administration fee alone totaled nearly three of her monthly payments.

SaaS Payments 111

SaaS Payments Payment Methods Outsourced Development Underperforming Technical Team 111