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Our AI is Now Making Product Recommendations. And Many Other Things We Never Expected It Would.

SaaStr

Now our AI is making product recommendations Did not expect this A strong AI will do many things you did not expect pic.twitter.com/ARUg3jXoHr — Jason SaaStr 2025 is May 13-15 Lemkin (@jasonlk) April 24, 2025 So our SaaStr AI is new but its already done over 30,000 (!) conversations with B2B executives. In just its first 5 weeks. And its already done a lot of things we never expected.

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Optimizing the Healthcare Payment Process: 4 Key Opportunities for CRMs, ERPs, and ISVs

USIO

For most businesses, the payment process is relatively straightforward. A customer makes a purchase and pays using their preferred method. But in healthcare, payments are more complexlayered with government programs, private insurers, co-pays, and patient responsibility. That complexity presents a huge opportunity for Healthcare CRMs, ERPs, and ISVs to drive real value.

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Dear SaaStr: How Should I Actually Set the Sales Plan for the Year For My VP Sales?

SaaStr

Dear SaaStr: How Should I Actually Set the Sales Plan for the Year For My VP Sales? Try the C10, C60, and C90 framework. C = Confidence. The 3 plans you need to make as a founder: The C10 Plan, The C60 Plan, and the C90 Plan: pic.twitter.com/JSPcjbfzpt — Jason SaaStr 2025 is May 13-15 Lemkin (@jasonlk) October 4, 2022 Youre essentially building three layers of planning to balance ambition, realism, and risk management.

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How to Turn Employees AND Customers into Brand Evangelists

The Daily Egg

A brand evangelist loves a brand so much that they rave about it and promote it all the time to other people, participating in as. The post How to Turn Employees AND Customers into Brand Evangelists appeared first on The Daily Egg.

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Going Beyond Chatbots: Connecting AI to Your Tools, Systems, & Data

Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage

If AI agents are going to deliver ROI, they need to move beyond chat and actually do things. But, turning a model into a reliable, secure workflow agent isn’t as simple as plugging in an API. In this new webinar, Alex Salazar and Nate Barbettini will break down the emerging AI architecture that makes action possible, and how it differs from traditional integration approaches.

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What’s Next in Payments: A Memo to the GenAI Companies

Stax

Ever wondered how AI is shaping the world of payments? Staxs Mark Sundt sat down with John Gaffney from PYMNTS to dig into this topic. As Chief Technology Officer at Stax, Mark’s at the forefront of artificial intelligence in the industry. His expertise provides a unique window into the cutting-edge developments shaping the future of payments.

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Dear SaaStr: Should I Buy a Great “.com” At a Crazy Price or Just Stick What the “.ai” We Already Have?

SaaStr

Dear SaaStr: Should I Buy a Great “ com” At a Crazy Price or Just Stick What the “ ai” We Already Have? It’s funny, a lot of folks are probably doing it the other way, trying to buy the.ai today Still, the larger question is does the URL even matter today? What I can tell you is sometimes it is worth it. One of the top SaaStr Fund investments is Owner, growing incredibly quickly.

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Enterprise Tech, Built Like a Startup with Thomas Kircheis

Predictable Revenue

Pulpo didnt start with a pitch deck. It started with a founder running a business who couldnt find software that worked. The post Enterprise Tech, Built Like a Startup with Thomas Kircheis appeared first on Predictable Revenue.

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5 Perfect Customer Retention Emails + When to Use Them

The Daily Egg

A customer retention email is a message designed to keep existing customers engaged with your brand. Customer retention emails can take several different forms, from. The post 5 Perfect Customer Retention Emails + When to Use Them appeared first on The Daily Egg.

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A data-driven framework for customer success renewals forecasting

ChurnZero

Customer teams have more data at their fingertips than ever before. Onboarding and retention strategies are standard practice. And the shift to better integrate CS and sales is well underway. So the real, current challenge is: sorting. What do our CS leaders and teams do with mountains of historical, behavioral, and customer journey data? How can we shift our mindset from reactive to future focused, from assessing past mishaps to forecasting ideal scenarios?

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State of AI in Sales & Marketing 2025

AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.

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Understanding the IT-to-Employee ratio: Its rise and repercussions

BetterCloud

This blog is a deep dive into the IT-to-employee ratio reported in this years State of SaaS. Stay tuned for the full report. Its 2025 and its no surprise that the IT workload is immense. We live in a world where technology is not just a tool, but the very backbone of our operations. From governance and cybersecurity to data management and user support, the demands on IT departments are constantly escalating.

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Scytale Partners with Lasso Security to Streamline AI Compliance and Governance

Scytale

New York, NY, April 24, 2025 Were excited to announce that Scytale has teamed up with Lasso , a leader in GenAI security! This partnership is driven by one goal: to help organizations tackle AI compliance and governance with ease. It empowers businesses of all sizes to strengthen their AI compliance strategies, ensuring they stay ahead of emerging regulations like the EU AI Act and align with key AI frameworks such as NIST AI RMF and ISO/IEC 42001 for proper AI system management. “AI is ch

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How To Reduce Bounce Rate Right Now. 17 Instant Fixes

The Daily Egg

You can reduce your bounce rate by making low-risk, low-effort, common sense changes to your site. Along the way, you will make the experience more. The post How To Reduce Bounce Rate Right Now. 17 Instant Fixes appeared first on The Daily Egg.

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Moz’s Brand Authority: Multi-Market, More Features, More Data!

The Moz Blog

Moz's Brand Authority now delivers data across US, UK, Canada, and Australia, with expanded data on 2M brands and new integration in SERP Analysis and Keyword Gap tools. Discover how these improvements help you better understand your brand's global presence in an increasingly AI-driven search landscape.

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5 Ways to Improve Revenue from Integrated Payments

Speaker: Pete Uselman, Director of Partner Experience at Wind River Payments

Most integrated payments providers share a percent of the payment revenue with their software partners. But, oftentimes, that revenue share is only a fraction of the true income potential software providers can realize. If you want to maximize income opportunities from your payments program, check out Wind River Payments’ webinar-on-demand.

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A 1600% Improvement in Sales to Lead Conversion

Tom Tunguz

The ServiceNow team is raising the bar by innovating on our own platform, taking an end-to-end agentic AI-first approach to running our business. We see this in a 16x improvement from lead-to-sale conversion & an over 86% deflection of the soul-crushing work people used to do themselves. ServiceNow reported earnings yesterday alongside Google & many other companies.

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Top SaaStr Posts and Pods of the Week: YCombinator’s Fundraising Tricks, Notion + GitHub’s Secrets to Customer Success, Databricks’ CRO on Scaling

SaaStr

Top Posts: #1. The Problem with Small But Mighty AI Start-Ups #2. There Are Now 3,000+ Billionaires. 100+ Are in B2B. #3. B2B Startups Spend 15% of Revenue on Sales and 10% on Marketing, Per SaaS Capital #4. From 0 to 1 Billion Meetings: How Otter.ai Built a Bottom-Up AI SaaS Without a Single Sales Rep #5. The Top 10 Learnings from Launching SaaStrs Own AI: What Every B2B Founder Needs to Kno w Top Vids + Pods: #1.

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Design Pro Email Templates with Nimble’s Drag-and-Drop Editor

Nimble - Sales

Email templates are now available to everyoneno email marketing upgrade needed. Previously, creating polished, on-brand emails meant using external tools and copying code into Nimble. Now, with the launch of our new email marketing feature, you can build beautiful, professional The post Design Pro Email Templates with Nimbles Drag-and-Drop Editor appeared first on Nimble Blog.

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35 Critical Startup Metrics: From Pre-Seed to Exit

The Daily Egg

If your startup is working, there will be data to prove it. Investors expect to see that data clearly. So does your team. But not. The post 35 Critical Startup Metrics: From Pre-Seed to Exit appeared first on The Daily Egg.

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SaaS Essentials: Failed Payment Solution Guide

For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.

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Optimizing Your SaaS Landing Pages in 2025 — Whiteboard Friday

The Moz Blog

Looking to take your product and solutions pages to the next level? In this weeks episode of Whiteboard Friday, Liraz talks us through how we can optimize our product pages in the multi-search engine optimization. She provides a detailed breakdown of page structure and how to bridge the gap between product and SEO.

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No, I Will Not A/B Test That

Sparktoro

Marketers love to talk about A/B testing. Heck, Ive said it too. It sounds prudent. Responsible. Test before you commit! Dont waste resources! But the longer I work in marketing, the more I believe most A/B tests are a waste of time at least for small and medium-sized businesses.

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Dear SaaStr: Is Bashing Your Competitors in Marketing OK?

SaaStr

Dear SaaStr: Is Bashing Your Competitors in Marketing OK? Yes, a few folks make this work. Marc Benioff has made a career of bashing Oracle for years, Microsoft, and more. Positioning them as very dated platforms, very aggressively. I’ve also seen my own competitors do this effectively. When you look at how Copilot has been delivered to customers, its disappointing.

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No CRM? Here’s What it Might be Costing You…

Teamgate

Running a business without a CRM leads to lost revenue, wasted resources, and missed growth opportunities. Discover the hidden costs today.

Revenue 52
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An Omnichannel Payment Solution––Without the Complexity

Simplify omnichannel payments with a solution that unifies every channel through your platform. By integrating front-end systems like online, mobile, and in-store payments with robust back-end infrastructure, you can deliver a seamless payments experience without the need for heavy engineering. Omnitoken technology enhances security by tokenizing card transactions for reuse, enabling merchants to drive cross-selling opportunities.

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The Only Types of Social Proof That Sway Decision Making

The Daily Egg

Social proof is rooted in psychology, playing on the idea that people are influenced by the actions and opinions of others, particularly when they arent. The post The Only Types of Social Proof That Sway Decision Making appeared first on The Daily Egg.

Marketing 147
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BlueSnap Wins the 2025 BigCommerce Technology B2B Excellence Award

BlueSnap

BlueSnap is thrilled to be honored with the 2025 BigCommerce Technology B2B Excellence Award. This prestigious recognition celebrates our longstanding partnership with BigCommerce and commitment to helping B2B businesses overcome their most pressing payment challenges. The post BlueSnap Wins the 2025 BigCommerce Technology B2B Excellence Award appeared first on BlueSnap.

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Fix Your SaaS Emails: The Metrics That Actually Move Revenue

Kalungi

Discover the SaaS email metrics that matter, will push conversions, and actually improve your bottom line.

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Dear SaaStr: My Co-Founder and I Can’t Agree Who Should be CEO. Would Co-CEOs Work?

SaaStr

Dear SaaStr: My Co-Founder and I Can’t Agree Who Should be CEO. Would Co-CEOs Work? And What Will VCs Think? Co-CEOs can work, but theyre tricky, and investors are generally skeptical. Its not a dealbreaker, but it raises questions: Whos really in charge? Who do they bet on? Who makes the final call when theres a disagreement? These are the kinds of things that can confuse the team and to some extent, spook VCs, especially at Series A when youre scaling and need clear leadership.

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How to Achieve High-Accuracy Results When Using LLMs

Speaker: Ben Epstein, Stealth Founder & CTO | Tony Karrer, Founder & CTO, Aggregage

When tasked with building a fundamentally new product line with deeper insights than previously achievable for a high-value client, Ben Epstein and his team faced a significant challenge: how to harness LLMs to produce consistent, high-accuracy outputs at scale. In this new session, Ben will share how he and his team engineered a system (based on proven software engineering approaches) that employs reproducible test variations (via temperature 0 and fixed seeds), and enables non-LLM evaluation m

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Best Sales Leadership Podcasts in 2025

Teamgate

Explore the top sales leadership podcasts of 2025, offering insights on strategies, team culture, and CRM integration for sales professionals.

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The Only 6 Social Proof Examples You Should Be Inspired By

The Daily Egg

The Google reviews you read about a restaurant you want to go to, thats social proof. The hope is that you read these reviews and. The post The Only 6 Social Proof Examples You Should Be Inspired By appeared first on The Daily Egg.

Marketing 146
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Clouded Judgement 4.25.25 - Q1 '25 Earnings Season Kicks Off

Clouded Judgement

Every week I’ll provide updates on the latest trends in cloud software companies. Follow along to stay up to date! Subscribe now Earnings Season Begins! Earnings season has officially kicked off! We’re still early, not many companies have reported yet, but we can still look for a couple trends. In software, we’ve had ServiceNow, AppFolio and Google (Google Cloud) report.

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