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The 40% Problem: How AI Will Finally Fix Sales Coverage and Customer Face Time A wake-up call from HubSpot’s CEO Yamini Rangan on why your sales team is failing 60% of their accountsand how AI will change everything There’s a brutal truth about B2B sales that most founders refuse to acknowledge. HubSpot CEO Yamini Rangan just laid it bare at a recent conference, and it should make every SaaS leader uncomfortable.
This is going to sound difficult and run contrary to the industry conventional wisdom, but bear with me. When a B2B SaaS startup is hiring their first salesperson, I think they should look for someone who: Is a dyed-in-the-wool seller with sales blood coursing through their veins. Their first sales job was in high school and they’ve sold anything from dictionaries to shoes to cars early in their career.
Pricing changes are hard. Fundamental shifts in go-to-market strategy tied to pricing? Monumentally difficult. We recently dove deep into one such transformation with Barr Moses, CEO of Monte Carlo, during a Theory Ventures Office Hours. Monte Carlo, a data & AI observability pioneer, moved from traditional annual contracts to a daily revenue model.
Its tempting to say yes to everything, but if you want to build a business people refer to, doing everything is how you get forgotten. The post Give the People What They Ask For with Walt Maclay appeared first on Predictable Revenue.
When test coverage falls behind release velocity, quality suffers, and your team feels the consequences. This guide outlines when it makes sense to outsource quality assurance (QA), the risks to watch for, and how to scale testing without increasing headcount or slowing down engineering. You will learn how leading teams are leveraging external QA partners to expand coverage, enhance defect detection, and remain aligned with CI/CD timelines.
As a software company committed to your customers, you want to do everything you can to set them up for success. For many of your customers, success begins and ends with a seamless checkout experience, and one of the biggest sources of friction is false declines. Here are a few industry statistics from PYMNTS Intelligence to demonstrate what we mean. 11% of digital transactions in the US are falsely declined. 70% of falsely declined transactions are difficult to recover. 60% of merchants (your s
As a software company committed to your customers, you want to do everything you can to set them up for success. For many of your customers, success begins and ends with a seamless checkout experience, and one of the biggest sources of friction is false declines. Here are a few industry statistics from PYMNTS Intelligence to demonstrate what we mean. 11% of digital transactions in the US are falsely declined. 70% of falsely declined transactions are difficult to recover. 60% of merchants (your s
At SaaStr + AI Summit 2025, Jason Lemkin and Kyle Norton CRO of $1B+ vertical SaaS leader Owner (where Jason is on the board) did a deep dive on AI in Sales today. And where it will be very soon. The AI-Native CRO: How Revenue Leaders Must Evolve or Risk Obsolescence 4 Top Learnings for Revenue Leaders 1. AI Curiosity Is Now a Firing Offense to Lack.
Poor mobile UX design leads to high bounce rates, abandoned carts , and negative app reviews. How do you turn that around and deliver mobile experiences that keep users returning to your platform ? This article will provide an in-depth guide. We covered: What mobile UX design is (and how it differs from desktop UX). A step-by-step walkthrough of the mobile user experience design process.
In an era when executives are bombarded with tech buzzwords, it’s vital to focus on real-world AI uses that deliver business impact. Imagine having an army of 10,000 super-smart workers willing to do your bidding 24/7 for free. This vivid idea captures AIs potential to act as assistants and insights machines, boosting efficiency and innovation.
Some SaaS trends simmer; others ignite. Then there’s AI, in a category all of its own. This year, SaaS Capital’s industry-leading B2B Benchmarking Survey covered AI adoption and outcomes for the first time and the results are unequivocal: AI is no longer optional in SaaS. What started as an experimental tool has quickly become a defining lever of efficiency, productivity, and now profitability.
Apache Airflow® 3.0, the most anticipated Airflow release yet, officially launched this April. As the de facto standard for data orchestration, Airflow is trusted by over 77,000 organizations to power everything from advanced analytics to production AI and MLOps. With the 3.0 release, the top-requested features from the community were delivered, including a revamped UI for easier navigation, stronger security, and greater flexibility to run tasks anywhere at any time.
Dear SaaStr: What are the most common mistakes first-time founders make when building enterprise sales teams? The most common mistakes first-time founders make when building enterprise sales teams are surprisingly consistent. Ive seen them over and over, and Ive made a few of them myself. Heres the breakdown: Hiring a VP of Sales Too Early : This is a classic.
Youve seen great success with your product and want to turn it into a mobile app. But when you try to build it, you realize its way harder than it looks. As a product manager, Ive seen it become a constant loop of juggling SDKs, waiting on engineering sprints, patching together feedback tools, and praying your analytics make sense. Even simple tweaks, like updating a tooltip or pushing a reminder, can take weeks.
Were excited to bring AI-based enrichment to every ChartMogul customer, across both CRM and Subscription Analytics. Late last year, we quietly rolled out an AI-powered enrichment feature to a small group of customers. What began as an internal tool to enhance our own customer data quickly evolved into something much more impactful. Thanks to valuable … Were excited to bring AI-based enrichment to every ChartMogul customer, across both CRM and Subscription Analytics.
The generative AI revolution has driven explosive growth in Large Language Model (LLM) applications. To build these AI-powered apps (chatbots, automated agents, RAG systems, etc.) more efficiently, developers rely on LLM orchestration frameworks. These frameworks provide pre-built components and workflowsabstracting away low-level detailsso teams can focus on logic and data integration.
Speaker: Alex Salazar, CEO & Co-Founder @ Arcade | Nate Barbettini, Founding Engineer @ Arcade | Tony Karrer, Founder & CTO @ Aggregage
There’s a lot of noise surrounding the ability of AI agents to connect to your tools, systems and data. But building an AI application into a reliable, secure workflow agent isn’t as simple as plugging in an API. As an engineering leader, it can be challenging to make sense of this evolving landscape, but agent tooling provides such high value that it’s critical we figure out how to move forward.
If youre running a SaaS business that collects or processes data from California residents, chances are youve heard about the California Consumer Privacy Act (CCPA) and its impact on how you manage personal information. But what if I told you that CCPA regulations arent just another regulatory headache to endure? In fact, CCPA compliance can be the key to building trust, setting your business apart in a highly competitive US market, and strengthening your security posture.
Dear SaaStr: How Much Equity Do You Give to Employees at Different Stages of Growth? Equity allocation changes dramatically depending on the stage of your company and the role of the employee. Here’s a breakdown of how to think about it at different stages of growth: 1. Pre-Seed / Seed Stage (Pre-Revenue or <$1M ARR) At this stage, you’re compensating for high risk with high equity.
Intercom first launched in 2011 and has since rolled out regular updates, including the Mobile SDK to bring messaging and support directly into native apps. But is Intercom Mobile still worth the investment in 2025 and beyond? This article will provide an in-depth review of the platform. Well cover its key features, pricing, and real user reviews. Then, show you where Intercom Mobile shines and when you might need alternatives.
Leading a small company to become big is all about focusing on your go-to-market. This article helps you identify and verify the market that you choose.
AI adoption is reshaping sales and marketing. But is it delivering real results? We surveyed 1,000+ GTM professionals to find out. The data is clear: AI users report 47% higher productivity and an average of 12 hours saved per week. But leaders say mainstream AI tools still fall short on accuracy and business impact. Download the full report today to see how AI is being used — and where go-to-market professionals think there are gaps and opportunities.
The SaaS landscape is rapidly embracing generative AI. Large language models (LLMs) like GPT-4, Claude, and open-source equivalents are now powering new featuresfrom intelligent chatbots to automated content creation. Analysts estimate that up to 6070% of routine tasks could be automated by AI, potentially adding trillions of dollars in value. Major platforms (Microsoft, Google, Adobe, etc.) are already infusing AI into products used by billions.
Combining the premier provider of SOX ITGC automation with the global leader in security compliance automation to create the first complete compliance enterprise suite. New York, NY, June 4, 2025 Were super excited to finally share some BIG news – Scytale has officially acquired AudITech , a leading provider of SOX IT General Controls (ITGC) automation!
So Chime is ready to IPO, and while it’s not SaaS or true B2B today, there are enough interesting lessons for us to learn from. As a “prosumer” app there is overlap for SMB and freemium B2B apps. The metrics are very strong: $2B ARR (run rate — but not really software revenue) Generated from $121B in transactions on platform Growing 23% $251 ARPU 88% Gross Margins Average customer uses 3.3 products Non-GAAP Profitable (just), but profitability increasing quickly We’
You finally launched your mobile app. Congratulations! While downloads are rolling in after months of development and a well-formed launch marketing plan, your mobile app adoption metrics show a concerning pattern: users sign up, look around, and quit the app almost immediately. This isnt uncommon. 80% of users abandon apps within the first three days.
Speaker: Pete Uselman, Director of Partner Experience at Wind River Payments
Most integrated payments providers share a percent of the payment revenue with their software partners. But, oftentimes, that revenue share is only a fraction of the true income potential software providers can realize. If you want to maximize income opportunities from your payments program, check out Wind River Payments’ webinar-on-demand.
Whether you’re a solopreneur, small business owner, or managing a growing service team, the right CRM can help you streamline operations, nurture client relationships, and boost revenue. In this comprehensive guide, we explore the best CRM solutions for service providers The post Best CRM for Service Providers: The Ultimate 2025 Guide appeared first on Nimble Blog.
The July 1st, 2024, sunsetting of Universal Analytics (UA)colloquially known as Google Analytics 3 (GA3)introduced all sorts of data discrepancies and migration issues for users. The post 5 Ways Google Analytics Is Inaccurate (+ How to Improve Data Quality) appeared first on The Daily Egg.
Good information security never goes out of fashion. The economy is digital, interconnected, and driven by data. Virtually every business needs effective systems and technologies to protect sensitive data, ensure reliable operations, and reassure customers. TL;DR Information security compliance is crucial for protecting sensitive data and maintaining customer trust, and it applies to businesses of all sizes across various industries.
Dear SaaStr: What’s the Best Way to Build a Comp Plan for Account Managers Focused on Upsell? Building a commission plan for Account Managers (AMs) is a bit different than for AEs (Account Executives) because AMs are typically focused on retention, expansion, and upsells rather than net-new sales. The key is to align their incentives with the outcomes you want: happy customers, low churn, and growing accounts.
For SaaS businesses, improving retention is one of the easiest and most effective ways to drive revenue and profits. With a clear link between failed payments and customer churn, having a robust failed payment recovery solution isn’t optional—it’s essential. Achieving your retention goals starts with the right solution.
Mobile app performance can make or break your products success, but the sheer number of key performance indicators and tools out there can feel overwhelming. And you dont know where to start. Without a focused process, you risk chasing vanity metrics, misallocating your teams time, and missing critical user pain points, which leads to frustrated customers, rising churn, and stalled growth.
Recruiting firms operate in a fast-paced, relationship-driven environment where managing candidates, clients, and job placements efficiently is critical to success. Customer Relationship Management (CRM) software has become an indispensable tool for streamlining processes, tracking interactions, and boosting productivity. However, with The post CRM Costs for Recruiting Firms: A Comprehensive Comparison of 5 CRM Apps appeared first on Nimble Blog.
When it comes to web design, whitespace is something thats easy to overlook. But strategically using your white space is just as important as picking. The post Whitespace in Web Design appeared first on The Daily Egg.
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