SaaStr

NOVEMBER 7, 2019

Renaud Visage, Co-Founder of Eventbrite, and Romain Huet, Head of Developer Relations at Stripe, know what it takes to effectively evolve your offering into a platform without losing what made offering appealing in the first place. Romain Huet | Head of Developer Relations @ Stripe. Want to see more content like this?

Payments 174

Payments Merchant Services Payment Solutions Payment Services 174

User Pilot

JANUARY 31, 2023

In this comprehensive guide, we’ll break down underlying customer activation strategies and actionable strategies, specific onboarding tools , and techniques, and tangible examples to learn from. Then execute a personalized product onboarding playbook to drive activation up. What are you waiting for? What is customer activation?

Strategy 98

Strategy SaaS Software Review Onboarding 98

Neil Patel

APRIL 20, 2021

This is how the folks at User Onboard explain: In a nutshell, benefits are what you (or your prospects) can do with a product. Millennials are a unique set of people born between 1982 and 2000 and making up 26% of the world’s population. The viral effect of bad customer service is alarming. Features are what the product can do.

Sales 137

Sales Outsourcing Services Marketplace as a Service Underperforming Technical Team 137

Sales Hacker

APRIL 22, 2019

Building an onboarding process to quickly identify top talent. Showpad’s all-in-one platform empowers sales and marketing teams to engage buyers through industry leading training and coaching software and innovative content and engagement solutions. I would call it sort of class new market development. What You’ll Learn.

Development Team Review 66

Development Team Review Scale Software Review Sales Hiring 66

User Pilot

MARCH 14, 2019

Of course, nothing can be done without a few user onboarding tools to hold yourself back. We are proudly introducing you to 30 free and paid user onboarding tools. We’re assuming that you’re already familiar with the best user onboarding practices. User onboarding tools for in-app experiences.

Onboarding 45

Onboarding Revenue Underperforming Technical Team User Experience 45

Outseta

MAY 8, 2020

What I’m hoping this post provides is an objective look at the world of technology start-ups—the good, the bad, and the ugly. Before I lived it, I thought of the tech world as being very business oriented—a place owned by analytical types and developers writing rigid blocks of code that looked like gibberish to me.

Part-Time VPE 102

Part-Time VPE Fractional VPE Sales Hiring Underperforming Technical Team 102

Sales Hacker

DECEMBER 8, 2020

How to build a more diverse team [24:50]. Through that, he went to university where he studied AI and cybernetics, ultimately leading big teams in EMEA for AppDynamics. Learn how modern sales teams with deals, win deals now. Modern sales teams, winning deals using 6sense. Show Introduction [00:09]. Sam’s Corner [34:03].

Scale 117

Scale Sales Hiring Sales Recruiting Technical Review 117

User Pilot

MARCH 15, 2023

Or is there a user onboarding alternative better than both? To help you make a confident decision, we’ll compare each tool’s features, strengths and weaknesses, reviews, and pricing. However, it’s not fully no-code and some developer involvement is needed. Choosing a tool can sometimes feel like a gamble.

Software Review 52

Software Review Underperforming Technical Team Onboarding Outsourced Development 52

User Pilot

MAY 8, 2023

Whether you’re focused on improving your user onboarding or product analytics, collecting user feedback, or NPS, we’ll explore how Chameleon, Whatfix, and Userpilot stack up against each other, helping you determine the best fit for your needs. Chameleon for user onboarding. So let’s dive right in!

Software Review 52

Software Review Underperforming Technical Team SaaS Technical Review 52

Chart Mogul

SEPTEMBER 15, 2023

We trust leaders to make decisions on what tools they need to get the most out of their teams. Guide to SaaS Revenue Recognition and Deferred Revenue in SaaS by Ben Murray, The SaaS CFO SaaS revenue recognition is an ongoing priority for SaaS accounting teams. This post describes my recommendations for SaaS board meetings.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

User Pilot

MAY 18, 2023

Whether you’re looking mainly to improve your user onboarding or product analytics, collect user feedback, or NPS – you’ll find the answer if Chameleon, UserIQ, or Userpilot is the best fit for you here! We know that review sites aren’t always super-helpful. Let’s dig in! All of this is possible without coding.

Software Review 52

Software Review SaaS Underperforming Technical Team Onboarding 52

User Pilot

MARCH 20, 2023

Or is there any other in-app onboarding software that better suits your requirements? It’s important to use a tool for creating interactive user guides because it reduces reliance on developers and allows you to trigger guides contextually. However, it’s not entirely no code, and some developer assistance may be required.

Software Review 52

Software Review Onboarding Underperforming Technical Team Scale 52

User Pilot

FEBRUARY 27, 2023

And is there a better in-app onboarding software that would better fit your needs? Uncover weak spots of your product and bottlenecks that disturb the customer journey. There are several reasons why you may need one: Collecting customer feedback should be a standard procedure for any product team.

Software Review 52

Software Review Onboarding Underperforming Technical Team Pricing 52

User Pilot

MAY 5, 2023

Whether you are primarily seeking to enhance your user onboarding , product analytics, collect user feedback, or NPS, you will find the information you need to determine if Chameleon, Walkme, or Userpilot is the most suitable option for your requirements. Chameleon for user onboarding.

Software Review 52

Software Review SaaS Technical Review Onboarding 52

User Pilot

MAY 8, 2023

Whether you’re looking mainly to improve your user onboarding or product analytics, collect user feedback, or NPS – you’ll find the answer if Chameleon, Userlane, or Userpilot is the best fit for you here! Chameleon for user onboarding. To build contextual and efficient user onboarding you will need more than that.

Software Review 52

Software Review SaaS Technical Review Onboarding 52

User Pilot

FEBRUARY 23, 2023

And is there a better in-app onboarding software that would better fit your needs? Uncover weak spots of your product and bottlenecks that disturb the customer journey. There are several reasons why you may need one: Collecting customer feedback should be a standard procedure for any product team.

Software Review 52

Software Review Onboarding Underperforming Technical Team Technical Review 52

User Pilot

MAY 18, 2023

Whether you’re looking mainly to improve your user onboarding or product analytics, collect user feedback, or NPS – you’ll find the answer if Chameleon, ProductFruits, or Userpilot is the best fit for you here! Product Fruits stands out as one of the most affordable user onboarding tools available in the market.

Software Review 52

Software Review SaaS Onboarding Underperforming Technical Team 52

User Pilot

FEBRUARY 23, 2023

And is there a better in-app onboarding software that would better fit your needs? Uncover weak spots of your product and bottlenecks that disturb the customer journey. There are several reasons why you may need one: Collecting customer feedback should be a standard procedure for any product team.

Software Review 52

Software Review Onboarding Underperforming Technical Team Pricing 52

User Pilot

MAY 18, 2023

Whether your primary focus is improving user onboarding , leveraging product analytics, collecting user feedback, or implementing NPS strategies, you’ll find the answers you seek here. Compared to the other solutions on the market, Spekit is a digital adoption platform that focuses on employee onboarding rather than user onboarding.

Software Review 52

Software Review Technical Review SaaS Systems Review 52

User Pilot

JUNE 27, 2023

Whether you’re looking mainly to improve your user onboarding or product analytics, collect user feedback, or NPS – you’ll find the answer if Whatfix, HelpScout, or Userpilot is the best fit for you here! TL;DR Whatfix is an intuitive digital adoption platform that helps streamline user onboarding and software adoption.

Software Review 52

Software Review SaaS Technical Review Onboarding 52

User Pilot

MAY 30, 2023

Whether you are primarily focused on enhancing user onboarding , monitoring product analytics, or gathering user feedback, our comparison will reveal how Chameleon, Stonly, and Userpilot truly perform. TL;DR Chameleon is a famous digital adoption tool that offers great onboarding and segmentation features. Let’s delve in!

Software Review 52

Software Review SaaS Technical Review Onboarding 52

User Pilot

MARCH 1, 2023

First, it isn’t truly a no-code tool: you will either need CSS knowledge or a developer’s help to customize the surveys created with it. It helps keep teams aligned with the shared feature-planning guide. Pendo offers limited onboarding elements, which means you can’t always create the best experience for your users.

Software Review 52

Software Review Underperforming Technical Team Onboarding Technical Review 52

User Pilot

JUNE 27, 2023

Whether your primary focus is enhancing user onboarding, improving product analytics, gathering user feedback, or assessing NPS (Net Promoter Score), we provide insights into how LouAssist, HelpScout, and Userpilot stack up against each other. TL;DR LouAssist is a user-friendly product adoption and onboarding platform.

Software Review 52

Software Review SaaS Onboarding Pricing 52

User Pilot

MARCH 24, 2023

What are the Appcues alternatives you should compare before choosing a digital adoption platform for user onboarding ? Appcues helps you drive user onboarding and product adoption through interactive user onboarding experiences. UserGuiding – a cheap alternative to Appcues ( limited functionality). What is Appcues?

Software Review 52

Software Review Pricing Onboarding Mobile 52

Valuize Consulting

DECEMBER 13, 2021

As Customer Success as a discipline has grown, it has also developed an accompaniment of misconceptions and myths, generating a lot of confusion about how to do it right and scale successfully. A 5% increase in customer retention rates leads to anywhere between 25 and 95% increase in corporate profitability ( Harvard Business Review , 2000).

Customer Success 52

Customer Success Scale Technical Review Underperforming Technical Team 52

User Pilot

JUNE 27, 2023

That’s why we’ve created an in-depth comparison of these three tools, covering user onboarding , product analytics, user feedback, and NPS. Usetiful is an interactive user onboarding platform that helps businesses create engaging tours, tooltips, and surveys. Let’s explore which option is the best fit for you!

Software Review 52

Software Review SaaS Technical Review Onboarding 52

User Pilot

MAY 18, 2023

Whether you’re looking mainly to improve your user onboarding or product analytics, collect user feedback, or NPS – you’ll find the answer if Pendo, Help Scout, or Userpilot is the best fit for you here! Even Pendo’s own onboarding guide is a series of purple tooltips. Let’s dive straight in!

Software Review 52

Software Review SaaS Onboarding Technical Review 52

User Pilot

MAY 17, 2024

TL;DR Whatfix is a digital adoption platform that helps enterprise organizations with onboarding, training, and supporting their employees or customers. Whatfix is priced lower than its closest competitor (WalkMe) while letting you onboard both customers and employees to software applications. Let’s dive in!

Software Review 52

Software Review Technical Review SaaS Onboarding 52

SaaStr

MARCH 12, 2019

And we’ve got this megaphone called social media, that every single customer can talk about a great product experience, and they can also talk about a bad one. For Slack, it was one that a team sends 2000 messages. We raised 30 million bucks, we can expand the team. I’ve worked with hundreds of teams on this.

Scale 265

Scale Sales Hiring Revenue VP of Engineering 265

SaaStr

MAY 15, 2020

Where do most teams go wrong in implementing the role out of their CS strategy? Does Bridget believe CS teams should be involved in the upsell process? Then, I started a company, which I sold in early 2000. One thing we did as a company was … It was last Monday, our executive team said, “You know what?

Sales Hiring 264

Sales Hiring Scale Technical Review Outsourcing Services 264

User Pilot

MARCH 7, 2024

AI writing assistants help teams make their microcopies concise but informative and engaging. Your ability to engage users is evidence that you understand both your user preferences , needs, and pain points and the weak spots of your product experience. Consequently, it leads to higher user satisfaction, retention, and loyalty.

Engagement 105

Engagement Metrics Underperforming Technical Team Scale 105

SaaStr

SEPTEMBER 6, 2019

What can be done in the onboarding phase to ensure the individual has the most empathy for the customer, regardless of function? * 263: Building a company made up of distributed teams presents a plethora of complex challenges that can derail productivity and impact employee retention. How to build an engineering team.

Sales Hiring 159

Sales Hiring Scale Underperforming Technical Team Software Review 159

SaaSOptics

AUGUST 16, 2018

He’s seen acquisition of JouleX, when it was bought by Cisco in 2013 for 107 million and he was a member of the founding management team and Vice President of Marketing for Internet Security Systems, where he grew the company from 5 million to over 400 million. You’ll have the transactions to develop all of those those metrics.

SaaS 40

SaaS Sales Hiring Scale Venture Capital 40

SaaSOptics

AUGUST 16, 2018

He’s seen acquisition of JouleX, when it was bought by Cisco in 2013 for 107 million and he was a member of the founding management team and Vice President of Marketing for Internet Security Systems, where he grew the company from 5 million to over 400 million. You’ll have the transactions to develop all of those those metrics.

SaaS 40

SaaS Sales Hiring Scale Venture Capital 40

SaaSOptics

AUGUST 16, 2018

He’s seen acquisition of JouleX, when it was bought by Cisco in 2013 for 107 million and he was a member of the founding management team and Vice President of Marketing for Internet Security Systems, where he grew the company from 5 million to over 400 million. You’ll have the transactions to develop all of those those metrics.

SaaS 40

SaaS Sales Hiring Scale Venture Capital 40

Sales Hacker

JANUARY 21, 2025

Prior to Docusign, Rob spent over ten years at Adobe, leading the global sales and go-to-market teams for their Digital Media Business Unit and holding responsibility for over $7B in revenue. Leading a large, remote-first team. It helps me and the team be so much more productive. 55:56 – The power in simplicity.

Scale 104

Scale Scaling Strategy Sales Hiring 104