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Be the Up in a Downturn: Advice From SurveyMonkey’s Tom Hale

OpenView Labs

Those who went through the 2001 and 2008 economic downturns emerged with valuable lessons on navigating a crisis—not to mention a heck of a lot of resilience. Changing expenses was straightforward, but the situation was so fluid that our ability to forecast revenues was… challenged. How has leadership changed in the last few weeks?

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How to Manage Churn- with Lauren Costella!

CustomerSuccessBox

The capacity to forecast that a specific customer is at a high risk of churning while there is still time to do something about it is a major new possible revenue generator for any company. She is also a Board Member of CS Leadership Network. Lauren Costella is currently the Vice President of Customer Success at GoodTime.io.

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