Intercom, Inc.
AUGUST 13, 2019
In a recent talk at UX London , I discussed some lessons learned while growing the design team at Intercom, reflecting on the technology industry’s obsession with tools, and pointed out how our sense of tools as objects or apps blinds us to the reality that the processes we adopt and develop are also, in effect, tools.
OPEXEngine
AUGUST 9, 2022
In the 2001 recession, total sales for the S&P 500 declined by 9% from its pre-recession peak to its trough 18 months later—almost a year after the recession officially ended. Yet too many sales teams use outdated practices in making account and territory assignments. Zero-base sales capacity. Know when to walk away.
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FastSpring
MARCH 10, 2023
Our former Director of Content and Community spoke to Alf about managing a happy team, how he’s grown his company without external funding, the history of developing in the Mac ecosystem, and running a consulting and software business. And the problem was, I have no clue in software development. And I love that very much.
Intercom, Inc.
FEBRUARY 15, 2018
With so many moving parts in the creation process, from visual design to content or front-end development, what’s the one universal model all of these can apply to ensure the interaction in the end is more human and humane than machine-like? I know the workshops at Mule Design have taken off. Conversation is the original interface.
SaaStr
JANUARY 28, 2020
Aaron : Well, also, as someone who went through this, especially like the 2000, 2001 times. If something bad happens, you’re going to have to cut your burn, probably. There is one thing, I love this quote and it’s a little bit of a crude quote, not that it’s bad language-. Aaron : No. Do you try and fix them?
SaaStock
MARCH 29, 2019
Black Holes: these are ideas that take up a lot of company effort while offering poor ROI. Work on developing your brand. For example, when performing SEO research, the Hubspot team found that a large number of people were searching for email signature examples. Avoid them at all costs. Read here Sebastian’s full write up. .
SaaStr
SEPTEMBER 4, 2020
I’ve been in software since the ’90s and for over 20 years, nearly that entire time, we’ve been talking about digital transformation, developing strategies, architecting new technologies, and moving beyond digitization to rethinking our businesses, our products, and our services in a way that’s optimized for a digital world.
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