Intercom, Inc.
AUGUST 13, 2019
In a recent talk at UX London , I discussed some lessons learned while growing the design team at Intercom, reflecting on the technology industry’s obsession with tools, and pointed out how our sense of tools as objects or apps blinds us to the reality that the processes we adopt and develop are also, in effect, tools.
Intercom, Inc.
FEBRUARY 15, 2018
With so many moving parts in the creation process, from visual design to content or front-end development, what’s the one universal model all of these can apply to ensure the interaction in the end is more human and humane than machine-like? I know the workshops at Mule Design have taken off. Conversation is the original interface.
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SaaStr
JANUARY 28, 2020
Aaron : Well, also, as someone who went through this, especially like the 2000, 2001 times. If something bad happens, you’re going to have to cut your burn, probably. There is one thing, I love this quote and it’s a little bit of a crude quote, not that it’s bad language-. Aaron : No. Do you try and fix them?
SaaStr
SEPTEMBER 4, 2020
I’ve been in software since the ’90s and for over 20 years, nearly that entire time, we’ve been talking about digital transformation, developing strategies, architecting new technologies, and moving beyond digitization to rethinking our businesses, our products, and our services in a way that’s optimized for a digital world.
SaaStr
MAY 23, 2019
Do I have the right team? And just because someone was a right member of the team last year doesn’t mean they’re a right member of the team next year. And just because someone was a right member of the team last year doesn’t mean they’re a right member of the team next year. ” Right?
SaaStr
NOVEMBER 13, 2020
What about, as someone who’s gone from your own solo GP fund in 2012 to a team, how does a founder think about a new partner? They will fall asleep thinking about your company and wake up thinking about your company, and hopefully not in a bad way, in a good way. That’s true. Sunil Dhaliwal: What have I seen?
SaaStock
MARCH 29, 2019
Black Holes: these are ideas that take up a lot of company effort while offering poor ROI. Work on developing your brand. For example, when performing SEO research, the Hubspot team found that a large number of people were searching for email signature examples. Avoid them at all costs. Read here Sebastian’s full write up. .
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