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A noteworthy contribution by AI has fortified cloud security. Believing in the value of remarkable customer service, HelpScout provides an email-based customer support platform with a knowledge base tool, and an embeddable search/contact widget for customer service professionals. It was acquired by eBay in 2002 but split in 2014.
It was initially compliance focus. Look, this is not just about compliance, it’s about every vertical. And then the value proposition changes because it’s not about regulatory and compliance, it’s all about now is AI and machine learning and analytics and so on. And so it’s a continuous thing.
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