2003 Benchmarks Underperforming Technical Team 
User Pilot
JANUARY 8, 2021
Before we get into what is considered a good NPS score, we have some good news and some bad news. You have to compare your NPS to your industry benchmark as well as your competitors and see where you rank. What Is Considered Good NPS Score, and What Is a Bad NPS Score? Some industries like SaaS will have an average NPS of 30.
Outseta
AUGUST 23, 2017
You can’t have a top down budget created by an executive team and approved by the board, while also having self managed teams that are empowered to make decisions by sensing and responding to what the market and the business is telling them. The executive team needed this plan to drive alignment.
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ChurnZero
NOVEMBER 2, 2018
Net Promoter Score was first developed by Fred Reichheld, Bain & Company and Satmetrix in 2003. NPS – which is sometimes referred to as the “ The Ultimate Question ” – is a customer satisfaction benchmark that measures how likely your customers are to recommend your business to friends, colleagues, and other contacts.
User Pilot
APRIL 27, 2023
Net Promoter Score, often abbreviated to NPS, was first devised in 2003. Additionally, NPS provides a useful NPS benchmark tool to evaluate a business’s performance compared to its competitors and industry average, helping to set goals and track progress over time. What is a bad Net Promoter Score (NPS) for SaaS?
SmartKarrot
AUGUST 23, 2022
The NPS was developed in 2003 by Fred Reichheld of Bain & Company as a customer loyalty metric. A bad NPS score is anything below 0 which shows that the company has more detractors than ambassadors. If the industry average is -7 and the NPS score is -3, the score is not that bad. Unreliable.
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