User Pilot

JANUARY 8, 2021

Before we get into what is considered a good NPS score, we have some good news and some bad news. What Is Considered Good NPS Score, and What Is a Bad NPS Score? The metric was developed by Bain and Company in 2003 and has since been adopted by millions of businesses. Table of Contents. What Is NPS? What is NPS?

Underperforming Technical Team 93

Underperforming Technical Team Benchmarks Onboarding SaaS 93

ChurnZero

NOVEMBER 2, 2018

Net Promoter Score was first developed by Fred Reichheld, Bain & Company and Satmetrix in 2003. While not as urgent as Detractors, on average you’ll see 20 – 30% of Passives churn within 180 days or so depending on your business model. NPS allows the Support/Success teams to triage issues before they become more significant.

Scale 95

Scale VP of Engineering Underperforming Technical Team Churn 95

Outseta

AUGUST 23, 2017

You can’t have a top down budget created by an executive team and approved by the board, while also having self managed teams that are empowered to make decisions by sensing and responding to what the market and the business is telling them. The executive team needed this plan to drive alignment.

Forecasting 52

Forecasting Scale Underperforming Technical Team Technical Review 52

User Pilot

APRIL 27, 2023

Net Promoter Score, often abbreviated to NPS, was first devised in 2003. It helps companies measure customer loyalty and satisfaction to identify opportunities to improve their offerings and minimize customer churn. Addressing your detractors’ concerns will help reduce churn and negative word of mouth. Source:CustomerGauge.

Software Review 52

Software Review SaaS Technical Review Scale 52

Outseta

SEPTEMBER 11, 2017

Before we get into the interview, a bit of background - I have hired Soren’s team at Working Planet multiple times. In 2003 we realized that CMOs were really struggling with the auction-based nature of media buying in Search and we knew that was a math problem we could solve in a way that would tie directly to their business success.

Interviewing 40

Interviewing SaaS Payments Payments Technical Advisors 40

SmartKarrot

AUGUST 23, 2022

The NPS was developed in 2003 by Fred Reichheld of Bain & Company as a customer loyalty metric. A bad NPS score is anything below 0 which shows that the company has more detractors than ambassadors. If the industry average is -7 and the NPS score is -3, the score is not that bad. Unreliable.

Scale 10

Scale Underperforming Technical Team Systems Review Software Review 10