User Pilot

MAY 17, 2022

Use a Net promoter score (NPS) survey to understand customer loyalty. NPS is a customer feedback strategy developed in 2003. Use a NPS survey to understand customer loyalty. Customer support feedback: Users might complain that they struggle to use the product. Categorize feedback like this under “support.”.

Social Media 98

Social Media Interviewing Software Review User Experience 98

How To Buy Saas

OCTOBER 10, 2024

Providing robust customer support, engaging with them, and understanding customer behavior is another essential step. It helps you with the perfect toolset to personalize your email marketing campaigns and create attractive and actionable newsletters for your clients and target customers.

Social Media 52

Social Media Marketing Business AI Search 52

ChurnZero

NOVEMBER 2, 2018

Net Promoter Score was first developed by Fred Reichheld, Bain & Company and Satmetrix in 2003. Since then it has been used heavily by companies, both large and small, to assess customer satisfaction and has become an important metric for growth-driven technology businesses. Upcoming Webinar.

Scale 95

Scale VP of Engineering Underperforming Technical Team Churn 95

User Pilot

APRIL 27, 2023

Net Promoter Score, often abbreviated to NPS, was first devised in 2003. It’s since become a popular way of measuring customer satisfaction. Create NPS surveys with Userpilot! GET A DEMO 14 Day Trial No Credit Card Required What is Net Promoter Score (NPS)? or after the use of a feature.

Software Review 52

Software Review SaaS Technical Review Scale 52

Outseta

SEPTEMBER 11, 2017

In 2003 we realized that CMOs were really struggling with the auction-based nature of media buying in Search and we knew that was a math problem we could solve in a way that would tie directly to their business success. Soren: This was 2003, and I was working as Head of Business Development for a web engineering company in Boston.

Interviewing 40

Interviewing SaaS Payments Payments Technical Advisors 40

SmartKarrot

SEPTEMBER 22, 2022

The Net Promotor Score was created by Fred Reichheld in 2003 and is used by businesses globally. The Net Promoter Score, also known as NPS, is a metric used to measure customer satisfaction (CSAT) and brand advocacy. Customer loyalty is a huge aspect for any business to drive success and scale their business. In a nutshell….

Software 10

Software Scale Benchmarks Branding 10

SaaStr

APRIL 16, 2023

In a kind of analogous way, everyone uses the Internet now, which wasn’t true certainly, when we started Flickr, in late 2003. I know that it sounds crazy to think of that as an aspect of marketing, but the biggest thing would be what we call customer experience. You plug in Zendesk if you use it for customer support tickets.

Scale 363

Scale Sales Hiring PayPal Development Team Review 363

FastSpring

JANUARY 15, 2025

Since its inception in 2003, the show has facilitated over 10,000 business matchmaking meetings, making it the perfect venue for gaming studios looking to tap into the vast Chinese-speaking market.

Payment Services 157

Payment Services Merchant Services Payment Solutions Payments 157