Kellblog

JULY 11, 2020

Good Strategy, Bad Strategy by UCLA Anderson professor Richard Rumelt is by far my favorite book on strategy. ” Failure to face the challenge. “Bad strategy fails to recognize of define the challenge. ” His dismemberment of bad strategy is so surgical and so deft that it alone is worth the price of the book.

Underperforming Technical Team 117

Underperforming Technical Team Systems Review Strategy Software Review 117

Neil Patel

SEPTEMBER 12, 2020

Things to consider: Support channels – You will need to consider the different ways you can get in touch with support teams such as live chat, email, and phone. Some teams may also respond much quicker than others. Engagement – Unfortunately, some support teams are useless. Who should use Wix?

Payment Methods 145

Payment Methods Technical Review Software Review Systems Review 145

ChurnZero

NOVEMBER 2, 2018

Net Promoter Score was first developed by Fred Reichheld, Bain & Company and Satmetrix in 2003. And to that end, if someone came along with the same offering that was slightly more interesting in some way – better price, one or two extra nice features – we would be a definite flight risk. Anatomy of a Detractor.

Scale 95

Scale VP of Engineering Underperforming Technical Team Churn 95

Outseta

SEPTEMBER 11, 2017

Before we get into the interview, a bit of background - I have hired Soren’s team at Working Planet multiple times. In 2003 we realized that CMOs were really struggling with the auction-based nature of media buying in Search and we knew that was a math problem we could solve in a way that would tie directly to their business success.

Interviewing 40

Interviewing SaaS Payments Payments Technical Advisors 40

SaaStr

AUGUST 16, 2019

During his 5 years at PatientPop, Justin grew sales from $0 to $56m alongside the full build-out of the sales team. As a manager observing their team, what are signs that an individual is burning out? What actions and communications must they adopt to ensure that this feeling of culture over performance is accepted by the team?

Scale 203

Scale Underperforming Technical Team Sales Hiring Interviewing 203

SaaStr

JANUARY 27, 2024

SaaStr was created in 2012 to democratize learning and how to build B2B companies, and WordPress was started in 2003 to democratize publishing. WordPress is its own ecosystem, a vibrant community of hundreds of thousands of people who create add-ons, plugins, and develop sites. Then, in 2023, they moved into messaging.

Underperforming Technical Team 331

Underperforming Technical Team Social Media Government Subscription 331