SaaStr

JANUARY 27, 2024

SaaStr was created in 2012 to democratize learning and how to build B2B companies, and WordPress was started in 2003 to democratize publishing. Matt’s been in the game for 20 years, and throughout that time WordPress and Automattic, and even what it means to publish, have expanded and evolved.

Underperforming Technical Team 331

Underperforming Technical Team Social Media Government Subscription 331

Tom Tunguz

AUGUST 26, 2014

One of the best ways I’ve found to understand SaaS companies is to pore through their public filings. HubSpot’s revenue trajectory is effectively identical to the median publicly traded SaaS company. DATA 2003 10 232. HubSpot is the second fastest SMB SaaS company to IPO yet, achieving the mark within 8 years.

Benchmarks 113

Benchmarks SMB Metrics SaaS 113

Intercom, Inc.

MAY 5, 2020

In this fascinating interview with our Director of Content John Collins, the head of Salesforce Incubator Mike Kreaden gives a deep dive on the evolution of one of the most successful platforms in SaaS. ? ?. Then you have to understand that you can’t be a platform without having that marketplace point of view.

Marketplace as a Service 171

Marketplace as a Service Transportation Artificial Intelligence Machine Learning 171

Tom Tunguz

SEPTEMBER 21, 2014

This post is part of a continuing series evaluating the S-1s of publicly traded SaaS companies in order to better understand the core business and build a library of benchmarks that might be useful to founders. All of the businesses we’ve looked at in the past have been purely SaaS businesses.

Benchmarks 100

Benchmarks SaaS Payments Metrics Scale 100

FastSpring

NOVEMBER 16, 2023

In case you missed it, our recent 2023 SaaS and Software Holiday Spend Report highlights how, whether your business focuses on B2C, B2B, or both , SaaS and software Q4 sales bumps are significant around the globe. SyncBack, our class leading backup software, was first released in 2003. Deal: “ 50% off everything.

Payment Solutions 88

Payment Solutions Software Review Payment Methods SaaS Payments 88

User Pilot

MARCH 23, 2022

The 2022 NPS benchmark for SaaS is 41. NPS is a type of user survey developed in 2003 by Bain & Company. The benchmark for SaaS is higher, though. According to NICE Satmetrix, the average NPS score for SaaS is now at 41. NPS survey best practices for SaaS. Two questions are ideal in an NPS survey.

Scale 98

Scale SaaS Software Review Benchmarks 98

SaaStr

JULY 17, 2020

353: Keith Rabois (Paypal, Linkedin, Square) and SaaStr Founder Jason Lemkin talk about the landscape of SaaS & Cloud fundraising and valuation in 2020. I think 15 to 20% of SaaS companies that we work with are COVID beneficiaries. This episode is sponsored by Lightmatter. I think by segment. Keith Rabois: Sure.

Venture Capital 236

Venture Capital Travel PayPal Scale 236

Kellblog

MAY 12, 2024

Era 4 (2003-2005). Era 3 (1999-2002). We believe the Internet will require a wholesale rewrite of business intelligence (BI) tools and enable both existing internal and new external use-cases for BI. We believe that customers will increasingly want to buy an integrated suite of BI tools, including Q&R, OLAP, and enterprise reporting.

Strategy 119

Strategy Government Artificial Intelligence Machine Learning 119

yoursales

SEPTEMBER 8, 2022

Since 2003 LinkedIn in has increasingly become a critical part of the sales process. Both as external consultants, an outsourced lead generation team and as outsourced B2B sales provider in the SaaS and adjacent industries we feel the pain of friction as do our clients. Now, how to further reduce sales friction with Salesflare?

Sales 79

Sales Sales Outsourcing Software Review Technical Review 79

Intercom, Inc.

JANUARY 24, 2019

But along the way, in terms of actually progressing to what would become the platform, key pieces came into play, one of which was an understanding that personalization was key for a SaaS product to be successful. That’s commonplace especially within enterprise SaaS, now. But it’s one of those natural beings.

Scale 151

Scale Artificial Intelligence Machine Learning Technical Review 151

CustomerSuccessBox

JUNE 28, 2021

Net Promoter Score (NPS) was first developed in 2003 by Bain and Company and it measures the loyalty of customers to a company. Read: 7 Data Points That Drive Customer Retention For SaaS Business. If back in 2003 you’d ask me what are the chances that you’re going to recommend me, my friends, or my family on a scale of 1 to 10?

Customer Success 52

Customer Success Scale Churn Trends 52

User Pilot

JANUARY 8, 2021

Some industries like SaaS will have an average NPS of 30. The metric was developed by Bain and Company in 2003 and has since been adopted by millions of businesses. Let’s compare the top of the list and what we are most concerned about: SaaS. You may be wondering: What is the best NPS score for SaaS? What is NPS?

Underperforming Technical Team 93

Underperforming Technical Team Benchmarks Onboarding SaaS 93

User Pilot

MAY 17, 2022

Closing the customer feedback loop is an important practice for SaaS companies as it’s often the thin line between churn and customer retention. This piece will show you what the customer feedback loop means for your SaaS, different ways to gather feedback, and how to close the loop. Upselling can come much later.

Social Media 98

Social Media Interviewing Software Review User Experience 98

User Pilot

SEPTEMBER 24, 2020

So since Reicheld published his seminal Harvard Business Review article “ The One Number You Need to Grow ” in 2003 – NPS rapidly grew to prominence. Other options that may be more appropriate for your SaaS include direct email or telephone outreach to detractors. Today, 55% of businesses say that they depend on it.

Software Review 98

Software Review Churn Software User Experience 98

User Pilot

APRIL 27, 2023

In the world of software-as-a-service (SaaS), customer satisfaction is paramount to the success of any business. In this complete guide to NPS SaaS, we will dive into what NPS is, how it works, and why it’s important for SaaS companies to incorporate it into their customer feedback strategies. 18% answered 6 or below.

Software Review 52

Software Review SaaS Technical Review Scale 52

FastSpring

NOVEMBER 26, 2019

Since it’s humble beginnings in 2003 as a spinoff of the CafePress blogging platform, WordPress has grown into a powerful content management system (CMS) that directly supports a significant portion of the internet. That’s not an exaggeration.

Payment Methods 68

Payment Methods Payment Solutions Payment Services SaaS Payments 68

BetterCloud

FEBRUARY 13, 2018

. “ Balancing the Risks and Benefits of Mobility ,” cautioned ComputerWorld in 2003. The same thing is happening now today with SaaS. Last week, BetterCloud founder and CEO David Politis hosted a webinar on the top security blind spots in your SaaS environment. The 5 stages of learning SaaS management.

SaaS 40

SaaS Mobile Data Management 40

Outseta

SEPTEMBER 11, 2017

In 2003 we realized that CMOs were really struggling with the auction-based nature of media buying in Search and we knew that was a math problem we could solve in a way that would tie directly to their business success. Soren: This was 2003, and I was working as Head of Business Development for a web engineering company in Boston.

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Interviewing SaaS Payments Payments Technical Advisors 40

How To Buy Saas

OCTOBER 10, 2024

You can access over 250+ premade templates, valuable web analytics, and top-notch customer support. Another excellent feature is its seamless integration with 900+ marketing tools, and that is why it is one of the best small business marketing tools. This is why it can also be one of the important small business marketing tools.

Social Media 52

Social Media Marketing Business AI Search 52

Point Nine Land

FEBRUARY 2, 2021

Just to name a few: Splunk (started in 2003, $27bn market cap), Dynatrace (started in 2005, IPO, $12bn market cap), AppDynamics (started in 2008, acq for $3.7b A good number of them went on to become category-defining ones. The founders, Maarten and Tom have a rare (and killer) combination of skills to go after this opportunity.

Enterprise 40

Enterprise Data Technical Review Blockchain 40

User Pilot

OCTOBER 5, 2024

Developed in 2003 by Bain & Company, NPS has become the predominant customer success framework for two-thirds of the Fortune 1000. To take advantage of it yourself, you must first learn how to calculate NPS.

Scale 59

Scale Technical Review Software Review Trends 59

Outseta

OCTOBER 16, 2017

By Geoff Roberts 20 min read As the SaaS business model has matured over the course of the past decade, it's fair to say that awareness of the importance of the customer success function has escalated dramatically. Talk to me about making the transition from the open source product to a traditional SaaS offering. Then as SaaS 2.0

Interviewing 40

Interviewing Customer Success SaaS Scale 40

Sales Hacker

DECEMBER 30, 2019

Justin is the former SVP of sales at PatientPop and a current advisor to it, as well as a tremendous number of SMB SaaS companies. It’s Justin Welsh , the former SVP of sales at PatientPop and a current advisor to it, as well as a tremendous number of SMB SaaS companies. ” I had 140 reps, that’s 420 deals.

Sales Hiring 53

Sales Hiring Revenue Scale Underperforming Technical Team 53

OpenView Labs

NOVEMBER 1, 2019

The first time I worked with Steve was back in 2003. In fact, while we do track the usual SaaS metrics, we put a lot of emphasis on something called “engagement score,” which refers to how someone interacts with different parts of the product. The Catalyst – The Hybrid Product/Human Solution.

Software Review 43

Software Review Technical Review Transportation Growth Hacking 43

ChurnZero

NOVEMBER 2, 2018

Net Promoter Score was first developed by Fred Reichheld, Bain & Company and Satmetrix in 2003. Wednesday, November, 28, 2:00 – 3:00 PM EST. Every SaaS organization needs Customer Support and Customer Success functions. Breaking Down the Ultimate Question – NPS (Net Promoter Score). Upcoming Webinar.

Scale 95

Scale VP of Engineering Underperforming Technical Team Churn 95

Outseta

AUGUST 23, 2017

It’s worth noting that Semler’s company is doing this at scale - the business has thousands of employees, and has grown revenues from $4mm in 1984 to $212mm in 2003 - all the while pioneering self management practices like their approach to budgeting. This isn’t an academic exercise for us.” Want to receive our emails? Email Address.

Forecasting 52

Forecasting Scale Underperforming Technical Team Technical Review 52

SmartKarrot

JUNE 6, 2020

Developed in the year 2003, it is a fair customer loyalty metric. SaaS NPS assesses the extent a particular respondent would rate a certain service or a product. Here is where we discuss some of the challenges associated with the SaaS NPS. The post NPS for SaaS: Are you beginning to notice the Challenges with this metric?

Metrics 10

Metrics SaaS Branding Customer Success 10

SaaStr

APRIL 18, 2019

And I’ve been building SaaS Companies now for 20 years, so that’s a long time. But they were doing it earlier than Java and trying to do it in a way where it gets deployed on the internet, which is something we would call SaaS today. And as a hobby we have just launched another SaaS company called ThreeKit.

Sales Recruiting 231

Sales Recruiting VP of Engineering Scale SaaS Payments 231

SmartKarrot

AUGUST 23, 2022

If any B2B SaaS (Software as a Service) company, or any company for that matter, had to choose one metric that measures their performance among the dozens of metrics, it would be the NPS or the Net Promoter Score. Almost every SaaS B2B Company trusts the net promoter score to assess its profitability and success in the true sense.

Scale 10

Scale Underperforming Technical Team Systems Review Software Review 10

SaaStr

APRIL 16, 2023

In a kind of analogous way, everyone uses the Internet now, which wasn’t true certainly, when we started Flickr, in late 2003. For many SaaS companies, it might destroy their economics. We started development in early 2004. Of all the places you can remove the friction, the purchase decision would be a big one.

Scale 363

Scale Sales Hiring PayPal Development Team Review 363

SaaStr

APRIL 24, 2020

In Today’s Episode We Discuss: * How did John make his way into the world of SaaS over 2 decades ago and how did that lead to his running a $3Bn ARR business line at Adobe and lead to his joining Domo? Harry Stebbings: We are back in the world of SaaS. John Mellor: I got into SaaS before I knew I was getting into SaaS.

Scale 238

Scale Leadership Technology Strategy 238

Kellblog

JUNE 7, 2020

Before the SaaS era, enterprise software categories almost always converged because IT was all-powerful and saw its role as entropy minimization [7]. SaaS empowered line of business buyers to end-run IT because they could simply buy an app without much IT support or approval [8]. Categories sometimes converge, but not always.

Scale 107

Scale Underperforming Technical Team Technical Review Finance 107

SaaStr

JULY 15, 2020

I think it’s more overall more like 2000 to 2003 in Silicon Valley, but there’ll be some industries and celebrated goals that either aren’t effected as much or snap back very quickly. I think 15 to 20% of SaaS companies that we work with are COVID beneficiaries. I think by segment. Keith Rabois: Sure.

Investment 200

Investment Scale Travel Venture Capital 200

Sales Hacker

JULY 28, 2020

Steven is a long time SaaS sales executive, having worked at MuleSoft before coming to Bevy. He’s a long time SaaS sales executive, and he’s also an Armed Forces veteran, and has served the country and has a lot to say about a lot of different things, and we’re super excited to have him on the show.

Sales Hiring 76

Sales Hiring Scale Interviewing Artificial Intelligence 76

SmartKarrot

FEBRUARY 4, 2022

SaaS – Software-as-a-Service – is an umbrella term referring to a range of technologies and tools that facilitate the processing, storage, and management of big data using remote servers. The recent years have witnessed how SaaS products and companies have changed the way organizations operate online. Here is the list for you –.

Marketplace as a Service 10

Marketplace as a Service SaaS AWS Cybersecurity 10

SaaStr

AUGUST 16, 2019

Having seen multiple scaling culture, where do SaaS organisations tend to break down both in terms of culture and process? And today we touched on some more personal elements of scaling SaaS companies. How did you make your way into the world of SaaS and then come to be SVP of Sales at PatientPop until recently?

Scale 203

Scale Underperforming Technical Team Sales Hiring Interviewing 203

SaaStr

MAY 30, 2019

Tom Bogan, CEO of Adaptive Insights, a Workday company, will review the key principles to building a successful SaaS company. From team to vision to metrics to funding and more, these principles provide the framework for high-growth, high performing SaaS companies. We sold that to IBM in 2003, and it was a fantastic experience.

Scale 175

Scale Leadership Finance Software Review 175