Valuize Consulting

JUNE 10, 2020

Perhaps it was fueled by all of the strategic expertise, funding and time required to develop a category-leading customer success strategy—one that transforms your company’s revenue retention and expansion metrics. How were your company’s customer success processes created? Perhaps it was a carefully thought out initiative. Or perhaps not.

Customer Success 40

Customer Success Engineering Scale Technical Review 40

User Pilot

APRIL 27, 2023

Net Promoter Score, often abbreviated to NPS, was first devised in 2003. GET A DEMO 14 Day Trial No Credit Card Required NPS metrics vary across industries and checking what’s the average in your industry can give you some context into what’s a good or bad score. What is a bad Net Promoter Score (NPS) for SaaS?

Software Review 52

Software Review SaaS Technical Review Scale 52

Outseta

SEPTEMBER 11, 2017

Before we get into the interview, a bit of background - I have hired Soren’s team at Working Planet multiple times. In 2003 we realized that CMOs were really struggling with the auction-based nature of media buying in Search and we knew that was a math problem we could solve in a way that would tie directly to their business success.

Interviewing 40

Interviewing SaaS Payments Payments Technical Advisors 40

Kellblog

JULY 11, 2020

Good Strategy, Bad Strategy by UCLA Anderson professor Richard Rumelt is by far my favorite book on strategy. ” Failure to face the challenge. “Bad strategy fails to recognize of define the challenge. ” His dismemberment of bad strategy is so surgical and so deft that it alone is worth the price of the book.

Underperforming Technical Team 117

Underperforming Technical Team Systems Review Strategy Software Review 117

SmartKarrot

AUGUST 23, 2022

The NPS was developed in 2003 by Fred Reichheld of Bain & Company as a customer loyalty metric. A bad NPS score is anything below 0 which shows that the company has more detractors than ambassadors. If the industry average is -7 and the NPS score is -3, the score is not that bad. Unreliable.

Scale 10

Scale Underperforming Technical Team Systems Review Software Review 10

SmartKarrot

JUNE 22, 2023

It offers you a detailed account of the strengths, weaknesses, and value propositions of these digital superpowers. Microsoft launched OneNote in 2003, and it became a part of its Microsoft Office suite in 2007. This quality is very important for enterprises that need teams to be working in collaboration.

Artificial Intelligence 10

Artificial Intelligence AI Search Underperforming Technical Team Machine Learning 10

Kellblog

JUNE 7, 2020

Bad Fates That Can Befall Category Creators. Once you’ve created a category, what bad things can happen to it? Having contemplated the bad things that can happen to your category and reviewed some basic principles of categories, there is only one answer to the question: lead. That’s the topic of this post.

Scale 109

Scale Underperforming Technical Team Technical Review Finance 109

SaaStr

AUGUST 16, 2019

During his 5 years at PatientPop, Justin grew sales from $0 to $56m alongside the full build-out of the sales team. As a manager observing their team, what are signs that an individual is burning out? What actions and communications must they adopt to ensure that this feeling of culture over performance is accepted by the team?

Scale 207

Scale Underperforming Technical Team Sales Hiring Interviewing 207