Kellblog
JULY 11, 2020
Good Strategy, Bad Strategy by UCLA Anderson professor Richard Rumelt is by far my favorite book on strategy. ” Failure to face the challenge. “Bad strategy fails to recognize of define the challenge. ” His dismemberment of bad strategy is so surgical and so deft that it alone is worth the price of the book.
User Pilot
MAY 29, 2024
Since 2003, he has co-founded and successfully sold two technology companies , Sunshine Business Development, LLC and AdNectar, Inc. Included in the top 5 best personal development books of the year by Audible. How did Nir Eyal begin his career? Included in the top 20 best business and leadership books of the year by Amazon.
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User Pilot
JANUARY 8, 2021
Before we get into what is considered a good NPS score, we have some good news and some bad news. What Is Considered Good NPS Score, and What Is a Bad NPS Score? The metric was developed by Bain and Company in 2003 and has since been adopted by millions of businesses. What is a Bad NPS Score? Table of Contents.
Kellblog
JUNE 7, 2020
Bad Fates That Can Befall Category Creators. Once you’ve created a category, what bad things can happen to it? Having contemplated the bad things that can happen to your category and reviewed some basic principles of categories, there is only one answer to the question: lead. That’s the topic of this post.
ChurnZero
NOVEMBER 2, 2018
Net Promoter Score was first developed by Fred Reichheld, Bain & Company and Satmetrix in 2003. Psychology Today had written an article that compiled the results of a few different studies in regards to how humans receive bad information versus good. Breaking Down the Ultimate Question – NPS (Net Promoter Score).
Neil Patel
SEPTEMBER 12, 2020
Things to consider: Support channels – You will need to consider the different ways you can get in touch with support teams such as live chat, email, and phone. Some teams may also respond much quicker than others. Engagement – Unfortunately, some support teams are useless. Who should use Wix? of all websites.
Valuize Consulting
JUNE 10, 2020
Perhaps it was fueled by all of the strategic expertise, funding and time required to develop a category-leading customer success strategy—one that transforms your company’s revenue retention and expansion metrics. How were your company’s customer success processes created? Perhaps it was a carefully thought out initiative. Or perhaps not.
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