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Michelle : During the economic downturn right after the financial crisis in 2008. So we’re really proud of that and our whole team is really proud of that. And I just remember Matthew and Lee and I, and our team of the original eight people who really worked on this idea. Michelle Zatelyn | COO + Co-Founder @ Cloudflare.
Where do most teams go wrong in implementing the role out of their CS strategy? Does Bridget believe CS teams should be involved in the upsell process? Harry Stebbings: Can I ask, if we take that to a practical level, because I totally agree in terms of that career development, and the thriving. What works? What does not work?
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