Stax

NOVEMBER 27, 2023

Between 2008 to 2018, $26 billion was handed out in fines, with 91% coming from the U.S. must ensure their customers go through the CIP, CDD, and EDD as part of the merchant onboarding process. This doesn’t mean you wouldn’t be onboarded as a client, but rather that you’d have more stringent KYC regulations to deal with.

Merchant Services 88

Merchant Services Payment Services Systems Review Technical Review 88

Neil Patel

JULY 12, 2021

Their Premium plan costs $995 a month and includes all the basic features plus dedicated customer service rep, onboarding, HIPPPA compliance, and premium tech support. The company was founded in 2008 and first sold software through Cisco exclusively. Let Constant Contact Deliver Powerful Emails Simply, and Easily.

Payment Methods 145

Payment Methods Scale Payments Marketing 145

SaaStr

JULY 10, 2021

Now we building a lot of stuff, and then when we feel that it’s working, it’s a machine, we can bring… Mallun : We had some grownups in the company, but we started the company in 2008, and then took it public in 2011. Nikos : How do you onboard and integrate an executive that’s coming in?

Sales Hiring 263

Sales Hiring Underperforming Technical Team Development Team Review CTO Hire 263

OpenView Labs

SEPTEMBER 3, 2020

A recent Gallup poll reported that June 2020 saw the most considerable drop in US employee engagement on record (more so than during the 2008 recession or after 9/11). This revs up their engine while also reducing the amount of onboarding time by inviting them to participate in your culture ahead of their formal start date.”.

Scale 98

Scale Scaling Underperforming Technical Team Company Culture 98

User Pilot

MAY 19, 2021

Source: Userpilot-Add gifs and interactive videos to your product onboarding with just one click! Hubspot, one of the leading content marketing platforms, pioneered webinars all the way back in 2008. appeared first on Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog. interactive walkthroughs.

B2B 119

B2B Marketing SaaS Social Media 119

SaaStr

NOVEMBER 7, 2019

Renaud Visage: What was okay in 2008 is not okay anymore today, because you have great platforms like Stripe, that have set the bar very high as to what kind of experience you should have when you’re a developer trying to integrate, and you have to at least offer something that’s in the vein of what’s available out there.

Payments 173

Payments Merchant Services Payment Solutions Payment Services 173

Sales Hacker

DECEMBER 8, 2020

They saw that client onboarding times dropped from 41 days on average to eight days after they deployed Instabase. The challenge with all of this was, I was at university from 2005 to 2008, and we all know what happened in 2008. But in 2008, Cisco was offering a graduate sales academy based in Amsterdam. Sam Jacobs: Wow.

Scale 117

Scale Sales Hiring Sales Recruiting Technical Review 117

Neil Patel

DECEMBER 5, 2020

Onboarding new agents is a lot easier with in-call supervisor features like: Listen : managers can hear the call Whisper : managers can speak to the agent without the customer hearing Barge : managers can join the call. Phoneburner , as a company, has been a 100% remote team since 2008. In-Call Features.

Software Review 143

Software Review Software Scale compliance 143

Intercom, Inc.

JANUARY 24, 2019

We had already achieved the mission, so after 2008 we backed off the pedal, so to speak. If you want to bring a solution to market with Salesforce platform, you actually have zero carrying cost from the time of conception of product through development all the way to actually onboarding your first customer.

Scale 151

Scale Artificial Intelligence Machine Learning Technical Review 151

OpenView Labs

APRIL 9, 2020

In my conversation with Carol, she opened up about the lessons she learned from the economic downturn of 2008 and how we can apply them today, and she shared her four-step process for adjusting go-to-market strategy in the face of the current crisis. Take control by refocusing on profitability. Carol shared an example. “I

Strategy 87

Strategy Marketing Social Media Pricing 87

User Pilot

JULY 28, 2023

Dropbox Dropbox began life back in 2008 as a simple four-minute demo video MVP. The post 12 Types of Minimum Viable Product With Their Pros and Cons appeared first on Thoughts about Product Adoption, User Onboarding and Good UX | Userpilot Blog. through split tests).

Marketplace as a Service 96

Marketplace as a Service Social Media Artificial Intelligence Machine Learning 96

ChurnZero

JUNE 19, 2020

[You Mon]: My angle on that is if you have a product that’s quick to value, onboard, or self-service then month-to-month is a great way to go. Maybe it’s easier to onboard them. They didn’t really exist in mass during 2008 and 2009, so we’ve never really seen it. You want to make it easy for them to buy.

SaaS Payments 72

SaaS Payments Retention Metrics Payment Solutions 72

SaaStr

DECEMBER 31, 2019

So I think, let’s see, if I look at Salesforce One was a project that started, I guess it was around 2008-ish, I think. Maybe I’ll give one example of where we started, which works really well as well, if you’ve talked to growth teams on a consumer side as well, your log-in experiences and your onboarding experiences.

Enterprise 162

Enterprise Underperforming Technical Team Scale B2B 162

OpenView Labs

MAY 29, 2020

MasksForDocs was able to automate a portion of its new hire onboarding, which you can read about below. Does your offering have a big upfront onboarding fee or adoption cost? John Quelch, Dean of The University of Miami Herbert Business School, Harvard Business Review , 2008. Slack (@SlackHQ) May 27, 2020.

Payment Methods 54

Payment Methods Sales Hiring Marketing Advertising 54

BetterCloud

FEBRUARY 24, 2021

In 2008, IT budgets plunged amid the global financial crisis, and they did so again last year. This includes onboarding, offboarding, and the mid-lifecycle changes in between. Automated onboarding creates Day One readiness and an impressive new employee experience. Renewed call to improve resource use in 2021.

Management 52

Management SaaS Outsourced Development compliance 52

CustomerSuccessBox

APRIL 10, 2020

The last time the world had an economic meltdown was 2008-09 during the subprime crisis. For customers who can’t afford to pay for your product during the course of the lockdown, you can always offer to freeze/pause subscriptions for x months so that you don’t have to reboard or re-onboard them. Tweet to us at @CustSuccessBox.

Churn 52

Churn Customer Success Payments Payment Solutions 52

BetterCloud

AUGUST 25, 2020

When the economy collapsed in 2008, I was unemployed for about 11 months, which was pretty brutal, but I took the time to start learning IT from some friends. Did you have to onboard new applications like Zoom or Slack, or was SaaS already a major part of collaboration? After college, I worked in phone support at a few startups.

Leadership 52

Leadership Scale Innovation Finance 52

Sales Hacker

APRIL 1, 2025

Buy from us and you will decrease onboarding by 25%. So a lot of companies have business value engineers, business value consultants, they build the business case. The tactic is business value around the outcome for our customers is usually seen as a sales tactic. What are they measured on?

Scale 64

Scale VP of Engineering Outsourcing Services Enterprise 64

OPEXEngine

OCTOBER 6, 2020

Jason Purcell, Co-founder and CEO of Salsify, saw firsthand the crippling economic impacts of the 2008 Great Recession. We had already hired and onboarded them and decided that it was an investment worth maintaining. In turn, they made contingency planning an annual priority.

Sales Recruiting 40

Sales Recruiting Sales Hiring Payment Services Forecasting 40

Outseta

OCTOBER 16, 2017

10-25 minutes - Aaron shares how MindTouch now uses a customer success blueprint with each of their customers, which drives alignment not only throughout the sales and onboarding process but also across departments and with relevant executive sponsors. That was around 2008, and that's when we started selling a commercial license.

Interviewing 40

Interviewing Customer Success SaaS Scale 40

Point Nine Land

OCTOBER 22, 2019

In 2008 when [practice management] products came out, many in the legal profession had never even heard of the cloud and, among those who had, the general consensus was that using the cloud was certainly dangerous, perhaps irresponsible, and maybe even heretical,” explained legal journalist Robert Ambrogi in a recent article.

Technical Review 40

Technical Review Scale Sales Hiring Business 40

ChurnZero

AUGUST 4, 2023

For example, they get bogged down during onboarding, implementation, training or product adoption. For example, a pandemic (COVID-19) or an abrupt financial crisis (financial crisis of 2008-2009). Dont forget to have a plan to engage new users even after your customer goes live. In legal parlance, this is referred to as force majeure.

Churn 52

Churn Underperforming Technical Team SaaS Outsourced Development 52

OpenView Labs

NOVEMBER 1, 2019

While Deputy officially launched back in 2008, its origin story actually goes back some twenty years. We are not worried about building the most perfect and beautiful onboarding flow , but we will ship something, and then we’ll learn from it so we can make it better tomorrow.

Software Review 43

Software Review Technical Review Transportation Growth Hacking 43

Sales Hacker

NOVEMBER 3, 2020

I was young and dumb and didn’t know I probably shouldn’t start something like that right after the 2008 crisis. Tell us a little bit about the history of the firm and then from there we can segue into your background? Ilan Jacobson: I started in 2009. Sam Jacobs : What’s your background, how did you come to the idea?

Scale 95

Scale Sales Hiring Technical Review Investment 95

SmartKarrot

JANUARY 18, 2022

Capillary Technologies was founded in 2008 by Ajay Modani, Aneesh Reddy, and Krishna Mehra. Found in 2008 by Aditya Sanghi and Prabhash Bhatnagar, provides a cloud-based solution to manage hotels and properties. It also offers excellent onboarding and support services and analytics to track user involvement in real-time.

SaaS Payments 11

SaaS Payments Payment Solutions Payment Methods Payments 11

SaaStr

MAY 8, 2020

How are your meetings progressing, who are they progressing with, are the right stakeholders in the room, what’s the next action step, how fast is the next followup meeting getting scheduled, how are pilots going, and what else can we be doing to get our clients onboarded as soon as possible?

Sales Recruiting 239

Sales Recruiting Technical Review Sales Hiring Outsourced Development 239

Hitenism

APRIL 24, 2017

By the time I had started KISSmetrics in 2008, I was constantly making friends with people like Eric Ries, Sean Ellis, and Ed Baker just to learn everything they knew about getting predictable growth. To learn this discipline in the past, you would have had to personally network your way to the top growth practitioners in Silicon Valley.

Growth Hacking 177

Growth Hacking Artificial Intelligence Technical Review Systems Review 177

SaaStr

MARCH 3, 2020

You may have been at Box in 2006 or LinkedIn in 2008. They have to proven that they can recruit and train and hire and onboard people. It’s like I don’t care what you did before. I don’t give a s**t. You may have been at Salesforce in ’99. I don’t care.

Sales Hiring 231

Sales Hiring Sales Recruiting CTO Hire Scale 231

SaaStr

AUGUST 6, 2019

We looked at the world in 2008, 2009, and we said, “How come it’s almost impossible to connect two companies to do business, especially if they have complex business processes, but we can all connect as consumers on LinkedIn, Facebook, Twitter, every single day we want to do business? We really wanted to simplify supply chains.

Payment Solutions 181

Payment Solutions Payments Outsourcing Services SaaS Payments 181

Incredo

NOVEMBER 1, 2019

The same goes for the website, customer support, and user onboarding. When compared to those that employ the self-service model, SaaS companies with a transactional sales model offer expert customer onboarding as well, in addition to an automated ecommerce site. Focus: Customer Onboarding and Face-to-Face Conversion.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

SaaStr

FEBRUARY 22, 2019

As for Nick, prior to Gainsight he was the CEO @ LiveOffice where he grew cloud archiving ARR from $2m in 2008 to $25m in 2011 and drove and negotiated the acquisition by Symantec for $115m in cash. Nick Mehta: So you’re totally right and I think that’s interesting because there’s two sides to it.

Sales Hiring 170

Sales Hiring Customer Success Scale Sales Recruiting 170

SaaStr

AUGUST 6, 2020

In terms of starting Tipalti, I sold another company in the telecommunication space in 2008. So, you onboard your payees, we do tax compliance, we do AML compliance at the front end. It will be different exercise with 25% of the company joining and onboarding and learning the ropes while work from home.

Sales Hiring 306

Sales Hiring Payment Services Payment Solutions SaaS Payments 306

SaaStr

MAY 15, 2020

Not just rollout and onboarding, but then, what does success look like? If you think, Harry, at the very base level of the hierarchy, the basic needs, which are physiological and safety, what that translates to customer success as I look at it is implementation, onboarding, you answer my questions quickly, you handle my basic needs.

Sales Hiring 262

Sales Hiring Scale Technical Review Outsourcing Services 262

SaaStr

NOVEMBER 2, 2019

Billion story from its launch in 2008 to its 2018 acquisition by Recruit Holdings. It is not just, for example, we never hired a separate pre-sales solution consulting team within Chargebee when we were onboarding customers because it was intuitive and almost exploding the product on the CTOs and they would just bite.

Scale 162

Scale Sales Recruiting SaaS Payments Payment Services 162

SaaStr

APRIL 3, 2020

Basically I was recruiting engineers for Bay area based startups and the problem with it was that the year was 2008, and it was a really tough time for hiring, but an even worse time for recruiters. But my first real job out of college was as a technical recruiter.

Sales Recruiting 230

Sales Recruiting Sales Hiring Scale Branding 230

SaaStr

MARCH 1, 2019

As for Tom, he joined Redpoint in 2008 and has since led investments in Kustomer, Looker, Expensify, and Gremlin all prior guests on the show, I hasten to add. As for Tom, he joined Redpoint in 2008 and has since led investments in Kustomer, Looker, Expensify, and Gremlin, all prior guests on the show, I hasten to add.

Scale 170

Scale SMB Sales Recruiting Sales Hiring 170

SaaStr

JANUARY 3, 2020

As for Tom, he joined Redpoint in 2008 and has since led investments in Kustomer, Looker, Expensify and Gremlin all prior guests on the show I hasten to add. As for Tom, he joined Redpoint in 2008 and has since led investments in Kustomer, Looker, Expensify, and Gremlin, all prior guests on the show, I hasten to add.

SMB 32

SMB Sales Recruiting Sales Hiring Scale 32