Remove 2008 Remove Onboarding Remove Underperforming Technical Team
article thumbnail

CEOs of Zapier, Walkme and Dialpad: How to Build Your First Management Team (Video + Transcript)

SaaStr

So let’s take a look back to a deep dive with the CEOs on what they learned building their first senior teams: ———-. As a founder/CEO, building your first management team is something that you often lose sleep over. What makes you feel that you need to level up your management, set up your first management team?

article thumbnail

Customer retention is the new conversion

Intercom, Inc.

They help their users be successful, and that means providing great onboarding. At Traction Conference, an event all about how to keep and grow customers and revenue at scale, I explained how to build onboarding based on your customers’ goals, and why when your product improves, your onboarding must improve with it.

Retention 223
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

5 Key Steps to Evolving Your Offering Into a Platform with Eventbrite and Stripe (Video + Transcript)

SaaStr

Renaud Visage, Co-Founder of Eventbrite, and Romain Huet, Head of Developer Relations at Stripe, know what it takes to effectively evolve your offering into a platform without losing what made offering appealing in the first place. Romain Huet | Head of Developer Relations @ Stripe. Want to see more content like this?

Payments 171
article thumbnail

Building Consumer Grade Enterprise Products with Invision, Box, Google Maps and Crunchbase (Video + Transcript)

SaaStr

She founded Box’s growth team as well as the product operations team. And before box she ran product and engineering teams building large scale financial platforms for Accenture clients. Ciara : Craig’s designed and led teams at enterprise and consumer companies including Salesforce, eBay, and Google.

article thumbnail

Amazon’s Kristin Graham On How to Build, Maintain and Scale a Strong Culture

OpenView Labs

A recent Gallup poll reported that June 2020 saw the most considerable drop in US employee engagement on record (more so than during the 2008 recession or after 9/11). Culture helps a company define itself, attract the right team members and customers, and differentiate in the marketplace. Get started with 3 ideas.

Scale 98
article thumbnail

PODCAST 139: The Science of Becoming a Better Sales Leader with Luke Rogers

Sales Hacker

How to build a more diverse team [24:50]. Through that, he went to university where he studied AI and cybernetics, ultimately leading big teams in EMEA for AppDynamics. Learn how modern sales teams with deals, win deals now. Modern sales teams, winning deals using 6sense. Show Introduction [00:09]. Sam’s Corner [34:03].

Scale 117
article thumbnail

The 16 signs, symptoms and causes of customer churn in SaaS

ChurnZero

Customer success teams need to be on the lookout for the signs and symptoms of churnand then act quickly to diagnose a potential issue. The customer is facing budget cuts In good times and bad, businesses are always looking for ways to reduce expenses. Often, it develops slowly over time. This happens to customers as well.

Churn 52