Remove 2008 Remove Payment Features Remove Underperforming Technical Team
article thumbnail

The 3 Secret Ingredients for Scaling to $100M ARR with Bitly CEO and CPO

SaaStr

The three core areas to focus on are: Evolving your growth engine Building and solving for when to become a multi-product platform Investing in your people and team #1: Evolving Your Growth Engine Let’s start with some context for Bitly’s journey. Bitly began in 2008, right around the time that other link-shortening companies were starting.

Scale 300
article thumbnail

SaaStr Classic: Jyoti Bansal of Harness.io and AppDynamics; Dev Ittycheria of MongoDB (Video + Transcript)

SaaStr

You can have the great product and a great team, but the market of small or very niche. The second one is the team, obviously depending on how earlier the team has a huge factor because you may be so early in your journey that there’s nothing else to point to, but the track record of the team. Jyoti Bansal: Yeah.

Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

article thumbnail

Mental Models to Help You Grow

Sales Enablement, SaaS and Growth

Companies which don’t use mental models risk unleashing mayhem with poor choices or becoming bloated and bureaucratic by reducing the volume and speed at which decisions are made - both scenarios are undesirable and will impact growth. OKRs are a useful mental model - they make it crystal clear what people and teams should be striving for.

article thumbnail

The 18 Outstanding Speakers at SaaStock LatAm 2019

SaaStock

The SaaStock team will be landing in São Paulo to run the region’s first Pan-Latin American SaaS conference, SaaStock LatAm. In 2010, he founded Influitive, which helps B2B companies employ brand advocates for faster growth and development. She’ll be talking about her approach to sales as a team sport.

article thumbnail

5 Key Steps to Evolving Your Offering Into a Platform with Eventbrite and Stripe (Video + Transcript)

SaaStr

Renaud Visage, Co-Founder of Eventbrite, and Romain Huet, Head of Developer Relations at Stripe, know what it takes to effectively evolve your offering into a platform without losing what made offering appealing in the first place. Romain Huet | Head of Developer Relations @ Stripe. Want to see more content like this?

Payments 171
article thumbnail

How to deploy empathy to get the most out of customer interviews, according to Geocodio’s Michele Hansen

Intercom, Inc.

But the fact is that a large portion of the employees – developers, marketers, product managers (whose work depends on an intimate understanding of the customer) – rarely, if ever, interact with them. However, Michele quickly realized that customer research should be a part of the whole product development process.

article thumbnail

The 16 signs, symptoms and causes of customer churn in SaaS

ChurnZero

In this case, looking at retention by customer count may overlook revenue loss for those businesses with tiered subscription levels. Customer success teams need to be on the lookout for the signs and symptoms of churnand then act quickly to diagnose a potential issue. Often, it develops slowly over time.

Churn 52