SaaStr

MAY 15, 2019

About Nick… Nick Mehta and Anthony Kennada presented on how to create a new category (customer success). Gainsight’s customer success software empowers companies to increase revenue and decrease customer churn. He moved the company to San Francisco in 2009. Nick Mehta Gainsight CEO.

Sales Recruiting 173

Sales Recruiting Software Review Technical Review PayPal 173

SaaStr

JANUARY 21, 2020

Justin Welsh, former SVP of Sales at PatientPop explains how he started in SaaS in 2009 as the second sales hire at Zocdoc. Justin used Sales Culture to grow a successful PatientPop team to 140 employees and 55 million in revenue. Want to see more content like this? Join us at SaaStr Annual 2020. Justin Welsh | SVP Sales @ PatientPop.

Sales Recruiting 332

Sales Recruiting Sales Hiring Scale Sales 332

SaaStr

JANUARY 21, 2022

Grammarly was founded in 2009 and is a successful consumer product revolving around a virtual writing assistant that individuals and students use to write better content in their professional, educational, and personal lives. Overview: Grammarly’s Enterprise Evolution. Expand the culture and broaden diversity. Productize everything .

Scale 246

Scale SMB Enterprise Sales Hiring 246

Totango

APRIL 7, 2021

The Totango API provides a full customer 360 view and helps improve your team’s efficiency so you can take your customer success to the next level. . In 2009, Apple debuted its “There’s an app for that” commercials – and started a worldwide phenomenon. Workflow Automation and Customer Success.

Social Media 118

Social Media Technology Customer Success Trends 118

Tom Tunguz

OCTOBER 12, 2014

In 2009 and 2010, the company recognized more revenue from services than subscription. WorkDay deploys its professional services teams at the outset of a customer’s engagement with WorkDay when all the systems integration and data processing must be completed.

Benchmarks 113

Benchmarks Deferred Revenue Venture Capital Outsourced Development 113

The Angel VC

JANUARY 15, 2015

The point that I made was that most of the tactics which smart SaaS entrepreneurs developed around 2007-2009 – inbound marketing, conversion optimization, lifecycle marketing, etc. – While a Tweetstorm is a nice way of gently breaking the 140 character limit, I thought it would make sense to follow-up with a blog post.

Growth Hacking 113

Growth Hacking Scale SaaS Content Marketing 113

Hitenism

DECEMBER 26, 2016

To compete in today’s reality your SaaS company has to be customer-driven, and that should start with the CEO so it spreads fast throughout the company. Drip , 9 Customer Success Emails Your SaaS Needs to Be Sending. In a self-service SaaS, you rely on customer success drip emails to generate your upgrade revenue.

Scale 152

Scale SaaS Marketplace as a Service SMB 152

SaaStr

NOVEMBER 4, 2019

“I was working for Salesforce in 2009 when I decided to start Okta, an identity management company that connects people with any application on any device. Prior to this, she held HR, inclusion, diversity, finance and customer success roles within Cisco Systems. So, how do you choose amongst the stable of unicorns?

Sales Hiring 127

Sales Hiring Identity management Cloud Innovation 127

SaaStock

JANUARY 30, 2019

One of those was 2008/2009 when 5 funds were started. It supports them with their go-to market strategy, marketing, sales, customer success, and business development. Founded: 2009. The firm is financing companies at the seed stage independently or with qualifying partners. Founded: 2017. Size of fund: N/A. Stage: Seed.

Venture Capital 155

Venture Capital SaaS Healthcare Finance 155

Sales Hacker

JUNE 5, 2018

On this episode of the Sales Hacker podcast, we talk with Cassie Young , Chief Commercial Officer at Sailthru about how data driven decision making can bring sales, marketing, and customer success all on the same page. In 2009, I headed out to do my MBA. What You’ll Learn. Building a cash-flow positive organization.

Customer Success 69

Customer Success Data Marketing Sales 69

SaaSHolic

FEBRUARY 6, 2023

Customer success software provides businesses with a 360-degree look at the entire customer relationship. You’ll get helpful insights into the customer’s activities and the general health of the relationship. Good customer success software will help you identify red flags and maintain successful customer retention.

Customer Success 52

Customer Success Software Payment Features Subscription 52

SaaSHolic

DECEMBER 9, 2021

Customer success software provides businesses with a 360-degree look at the entire customer relationship. You’ll get helpful insights into the customer’s activities and the general health of the relationship. Good customer success software will help you identify red flags and maintain successful customer retention.

Customer Success 52

Customer Success Software Payment Features Subscription 52

SaaStr

AUGUST 7, 2020

Trisha Price: Sure, Matt, and David, the reason you didn’t know about the other industry vertical is because that stage, we probably had like two customers or something like that, so we were just too small to be on your radar back then, but I appreciate the chance to talk to everybody today, Matt. Trisha Price: Yes.

Payment Solutions 218

Payment Solutions Pricing Payments Payment Services 218

ProfitWell

FEBRUARY 4, 2020

RevOps is a centralized function that helps recognize and align revenue from sales, marketing, and customer success. Chargify launched in 2009, and the goal was to help SaaS bill and collect revenue. Organizations all have their own operations teams: sales operations, marketing operations, and even customer success operations.

CTO Hire 98

CTO Hire Sales Hiring New CTO CTO 98

SaaStr

JUNE 16, 2020

And he also has the, I don’t know, benefit or dubious distinction, but lived through this before in 2008 and 2009. They really go into churn and customer success a great deal. Adnan Chaudhry: One of the guiding principles that helped me personally, I was here as Matt mentioned, I was here at Salesforce in 2008, 2009.

Sales Hiring 216

Sales Hiring Scale SaaS Payments Payment Services 216

Valuize Consulting

SEPTEMBER 30, 2021

Connect Your Customer Ecosystem With A Product Owner. Product Owner is one of the most widely misunderstood roles, both within the context of Customer Success and more broadly across software organizations. “My very first job, circa 2009, was as a sign spinner for a company called Great Glasses.

Interviewing 52

Interviewing Customer Success Underperforming Technical Team Scale 52

SaaStr

NOVEMBER 11, 2022

But as time went on, we shared lessons, what best practices were in customer success and revenue retention and all these things are, right. We know what top tier NRR is and CAC and all of these things.

Outsourcing Services 243

Outsourcing Services Banking CTO Hire New CTO 243

ChurnZero

JUNE 19, 2020

During the webinar, we discussed: How customer retention impacts the valuation of your company. How Customer Success can effectively drive retention. What data you need to get the investment in your Customer Success team. The big test is how companies will retain customers during the downturn. Q&A Recap.

SaaS Payments 72

SaaS Payments Retention Metrics Payment Solutions 72

Outseta

OCTOBER 16, 2017

By Geoff Roberts 20 min read As the SaaS business model has matured over the course of the past decade, it's fair to say that awareness of the importance of the customer success function has escalated dramatically. I know MindTouch took a bit of a long path to get to where you are today.

Interviewing 40

Interviewing Customer Success SaaS Scale 40

SaaStr

NOVEMBER 19, 2019

We were profitable by 2009. I know for many people in the audience, obviously finding the right investor is critical. Heidi Jannenga: As I mentioned before, we were boot strapped. We started building in 2006. We launched the company in 2008. We hit a million dollar run rate by 2010.

Scale 187

Scale SMB VP of Engineering Leadership 187

ChurnZero

AUGUST 4, 2023

Mathematically the equation to calculate churn rate by customer count is: Churn rate = the number of customers lost in the period / the number of customers at the start of the period. In this case, looking at retention by customer count may overlook revenue loss for those businesses with tiered subscription levels.

Churn 52

Churn Underperforming Technical Team SaaS Outsourced Development 52

Chargify

APRIL 23, 2019

It came up because people regularly refer to Chargify as a startup, but our company has been around since 2009. Related reads: 8 Actionable Ways To Get Your Startup’s First 100 Customers. Master The SaaS Customer Lifecycle: Acquire, Engage, Retain. SaaS Customer Success: The Secret To Reducing Churn & Increasing MRR.

Scale 74

Scale SaaS Payments Scaling Payment Services 74

Sales Hacker

DECEMBER 2, 2019

She worked at HubSpot from 2009 to 2015 and was part of the enterprise scale up from 2011 through the IPO in 2014. After HubSpot I realized I like doing a bit of everything — product, customer success, etc. Most recently she worked at Crayon, which is an early-stage market intelligence platform.

Scale 56

Scale Sales Recruiting Sales Hiring Sales 56

OpenView Labs

NOVEMBER 13, 2019

I co-authored a couple of books about modern identity management, which we published in 2009 and 2011. Similar to how our content provides value with no strings attached, we have long embraced a product-led approach that embeds customer success in sales and aims to enable our customers through our product as much as possible.

Development 40

Development Technical Review Sales Hiring Software Review 40

SmartKarrot

JANUARY 25, 2022

We have recently seen marketing departments in SaaS companies concentrating more on marketing programs to engage existing customers. These programs got the name of customer marketing. . Customer marketing is one of the key functions of an organization. On the other hand, customer success has been around since early 2009.

Customer Success 10

Customer Success Marketing Education Communication 10

SaaStr

JULY 7, 2022

I remember when we closed Groupon as one of our Ten (or so) Largest customers, back in the day. This was probably 2009 or so. Anyhow, my VP of Customer Success, VP of Product and I were in one small conference room working with the Sales Operations team. My guess is they paid Salesforce $20m a year back then.

Sales Recruiting 296

Sales Recruiting Sales Hiring Scale Sales 296

SaaStr

APRIL 16, 2023

Android followed after, and that really, late 2009, early 2010, that suddenly changed. I know, because we were working on a game, we started our company in the beginning of 2009, and we completely missed the boat. It was also, as revolutionary as it was, compared to what we have today it wasn’t nearly as big.

Scale 363

Scale Sales Hiring PayPal Development Team Review 363

Intercom, Inc.

DECEMBER 31, 2019

When Apple started using the catchphrase “There’s an app for that” in 2009 to convey the breadth and variety of apps available in its App Store, we could barely begin to picture just how true that would become – well over half the time spent online in the US is spent on smartphone apps. . And then there’s messaging.

Payment Solutions 259

Payment Solutions Payment Methods Software SaaS Payments 259

SaaStr

JANUARY 28, 2020

Anthony : I’ll add more too and this sounds like a sponsored answer, but customer success becomes even more important as we sort of think about where growth is coming from. Obviously, marketing and investments are expensive and we know the cost to keep a customer is obviously a lot less. The customers love her, right?

Sales Hiring 246

Sales Hiring Scale Underperforming Technical Team Sales Recruiting 246

SmartKarrot

FEBRUARY 15, 2022

The credit for these changes goes to the customer service experts who helped redefine the industry. Today, almost all companies, irrespective of the industry they operate in, give special attention to customer service and make rigorous efforts to ensure customer success. Marsha Collier. Martin Hill. Nick Mehta.

Social Media 10

Social Media Consulting Artificial Intelligence Technical Review 10

SaaStr

FEBRUARY 22, 2019

Nick Mehta is the CEO @ Gainsight, the #1 customer success platform for corporate services, turning your customers into your best growth engine. In Today’s Episode We Discuss: * How Nick made his way into the world of SaaS and came to lead the charge in the category creation of customer success as CEO with Gainsight?

Sales Hiring 171

Sales Hiring Customer Success Scale Sales Recruiting 171

SaaStr

MAY 15, 2020

333: Bridget Gleason is the Head of Sales and Customer Success @ Tidelift, the company providing managed open source, backed by maintainers. In Today’s Episode We Discuss: * How Bridget made her way into the world of SaaS and Sales and came to be Head of both Sales and Customer Success at Tidelift. *

Sales Hiring 264

Sales Hiring Scale Technical Review Outsourcing Services 264

SmartKarrot

JANUARY 18, 2022

Found in 2009 by Harishankaran Karunanidhi and Vivek Ravisankar, Hackerrank is a corporate company that offers a tech-hiring solution. To understand how SmartKarrot can helps SaaS companies keep and grow loyal customers, Request a Demo. The company also offers an enterprise-grade solution for shortening branding domains and URLs.

SaaS Payments 11

SaaS Payments Payment Solutions Payment Methods Payments 11

ChurnZero

OCTOBER 30, 2023

In 2009, authors Rob Walker and Joshua Glenn devised a social experiment to find out. Should customer success teams use storytelling? As such, customer success teams can use storytelling techniques to help convince customers to renew their annual subscription contracts. The results were phenomenal.

Customer Success 52

Customer Success Outsourced Development Sales Hiring Engagement 52

SaaStr

DECEMBER 10, 2019

Really the last major acquisition they did was in 2008, 2009 when they bought Bear Stearns in Washington Mutual. Bill Clerico : And by the way, I think that’s so atypical in acquisitions. And I think one of the things that played in our favor was, JPMorgan is such a big company.

Payment Services 182

Payment Services Merchant Services Payment Solutions Payments 182

SaaStr

DECEMBER 12, 2020

I actually graduated from college in 2009, during the recession, horrible time to graduate, but it created a lot of opportunity for me to start getting innovative about how I was going to actually get a job. In terms of learning from real-time customer insights, often the two roles really benefit from that kind of frontline exposure.

Scale 214

Scale Sales Hiring Underperforming Technical Team Sales Recruiting 214

Kellblog

FEBRUARY 2, 2023

But in 2009, with the founding of A16Z , came a new era of founder friendliness and along with it a founder invisibility cloak (or should I say invincibility cloak) whereby the presumption that the founder should run the company became nearly absolute. The founder friendliness pendulum : the invisibility cloak loses some power. Model wars.

Software Review 130

Software Review Development Team Review Underperforming Technical Team Scale 130