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But as time went on, we shared lessons, what best practices were in customersuccess and revenue retention and all these things are, right. Jason Lemkin: I think I noticed a pattern, and I wrote it up a couple of years ago and refreshed it, and then I’ll add a new anecdote. And the best CTO I know in the world is the CEO.
RevOps is a centralized function that helps recognize and align revenue from sales, marketing, and customersuccess. RevOps isn’t new—some form of revenue operations has been around for a very long time, it simply lacked a title. Chargify launched in 2009, and the goal was to help SaaS bill and collect revenue.
Prior to founding Twilio, Jeff was the Founder & CTO @ Nine Star Inc and enjoyed a spell at Amazon as a Technical Product Manager. How did they formulate and approach creating a new set of values with the 2 companies coming together? Prior to founding Twilio, Jeff was the founder and CTO at Nine Star Inc. Just to name a few.
And a fun fact I just learned as I was doing some research before this, you were also employee number one at a flip-flop company back in 2009 before getting into tech. It’s in New York. The other thing is, I live in New Orleans. Levelset was the only venture-backed company in New Orleans. I love it. Bowery Capital.
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