Intercom, Inc.

DECEMBER 31, 2019

Putting narrative order on the past decade, a 10-year-period that has somehow remained stubbornly nameless, is quite the challenge, but it’s impossible to make sense of the 2010s without understanding the role of software. Consider WhatsApp, founded in 2009 and now hosting more than 65 billion messages every day.

Payment Solutions 259

Payment Solutions Payment Methods Software SaaS Payments 259

SaaStr

OCTOBER 6, 2023

They collect the payment online and take a 15% fee for every booking. It’s 2009, and the Obama Inauguration is happening in town. Airbnb handles the payments and gets you a guest, and now your rent is covered for the next couple of months. You don’t have to have a complicated problem/solution slide. That’s it.

Payment Methods 268

Payment Methods Startup Payment Solutions Sales Hiring 268

SaaStr

AUGUST 7, 2020

I am Matt Garratt, Managing Partner of Salesforce Ventures, and we will be talking about the secrets to building a $1 billion vertical SaaS company, and we’re very fortunate to have two executives from leading enterprise software companies who have done this. I was amazed by the app exchange. Actually, two. Matt Garratt: Fantastic.

Payment Solutions 212

Payment Solutions Pricing Payments Payment Services 212

SaaStr

DECEMBER 10, 2019

WePay is a payments company for platform businesses like marketplaces, crowdfunding sites & small business software. I’ve learned a lot about just the financial system at scale. Bill Clerico : We, I think are going after super exciting part of the market, which is software companies trying to embed payments.

Payment Services 182

Payment Services Merchant Services Payment Solutions Payments 182

SaaStr

AUGUST 6, 2019

We have a background doing software and standards for trade, and we thought that there’s a massive opportunity in this space. It is if you took LinkedIn, combined it with the app platform from Salesforce, and looked at the domain, which is supply chains. Third parties are developing apps for our platform.

Payment Solutions 174

Payment Solutions Payments Outsourcing Services SaaS Payments 174

SaaStr

JUNE 16, 2020

And he also has the, I don’t know, benefit or dubious distinction, but lived through this before in 2008 and 2009. So we have over 260 portfolio companies globally, it’s all enterprise software, predominantly SaaS. So a lot of lessons that can be taken from there as well. Adnan Chaudhry: Thanks, Matt. Good to be here.

Sales Hiring 204

Sales Hiring Scale SaaS Payments Payment Services 204

Intercom, Inc.

MARCH 22, 2018

Another learning was that we almost tried to over-engineer the solution to how we acquired supply. Thumbtack used a much more simple but still scalable solution. When Eventbrite then raised a big round of capital, it was really about creating the processing systems to scale. We create this robust web crawler.

Marketplace as a Service 189

Marketplace as a Service Scale Payment Solutions Payment Services 189