SaaStr

JUNE 16, 2020

And he also has the, I don’t know, benefit or dubious distinction, but lived through this before in 2008 and 2009. Adnan Chaudhry: One of the guiding principles that helped me personally, I was here as Matt mentioned, I was here at Salesforce in 2008, 2009. So a lot of lessons that can be taken from there as well. There we go.

Sales Hiring 213

Sales Hiring Scale SaaS Payments Payment Services 213

Intercom, Inc.

JUNE 21, 2018

But I couldn’t raise the money for the startup; this was 2009, right after the recession. It’s about getting the right people, getting them onboarded, getting set up when they have no help, and then getting them to work.

Sales Hiring 183

Sales Hiring Scale Sales Recruiting Technical Advisors 183

Outseta

JANUARY 20, 2020

My role at Buildium In late 2009 the economy had tanked and I had a newly minted MBA but no real job experience. Improve the user experience of your website, your product, or your onboarding sequences and the performance of all of your marketing campaigns improves in parallel.

SaaS Payments 145

SaaS Payments Sales Hiring Payment Methods Payment Services 145

ChurnZero

JUNE 19, 2020

[You Mon]: My angle on that is if you have a product that’s quick to value, onboard, or self-service then month-to-month is a great way to go. Maybe it’s easier to onboard them. They didn’t really exist in mass during 2008 and 2009, so we’ve never really seen it. You want to make it easy for them to buy.

SaaS Payments 72

SaaS Payments Retention Metrics Payment Solutions 72

SaaSHolic

FEBRUARY 6, 2023

Gainsight Jim Eberlin started Gainsight in 2009, and the company found traction because of its excellent products, not least of all, its customer success solutions. Accelo Geoff McQueen founded Accelo in 2009. It’s also extremely popular for its simple interface and graphical representations of consumer data.

Customer Success 52

Customer Success Software Subscription Payment Features 52

SaaSHolic

DECEMBER 9, 2021

Jim Eberlin started Gainsight in 2009, and the company found traction because of its excellent products, not least of all, its customer success solutions. Geoff McQueen founded Accelo in 2009. Setup and Onboarding. You’ll have to figure out the level of proximity needed to effectively onboard your clients into the system.

Customer Success 52

Customer Success Software Subscription Payment Features 52

BetterCloud

APRIL 15, 2020

AWS was launched in 2006, and the term “DevOps” was first used in 2009. Then you must manage a subset of those apps, including controlling access and authentication, as well as automating user lifecycle management (like onboarding and offboarding). Fatunla: Our process for onboarding to apps is seamless and fully automated.

Management 52

Management GCP(Google Cloud Platform) AWS SaaS 52

Baremetrics

AUGUST 20, 2019

Spreadsheets are used in every industry, have near-unlimited use-cases, can be tailored to specific needs, and have virtually no onboarding thanks to decades of usage and education in academic environments. They’re widely adopted, often what companies switch from , and sometimes what companies even switch to. Platformization Examples.

Innovation 105

Innovation Payment Methods Payment Solutions Payments 105

Outseta

AUGUST 13, 2019

The first dates back to May 2009, shortly after I graduated with a freshly minted MBA degree. Regardless, I was eager to flex my new degree… except in May of 2009 the economy was in a tailspin. How I developed this approach to start-up hiring I want to start by sharing a few stories that have shaped my perspective on hiring.

Sales Hiring 54

Sales Hiring Sales Recruiting Interviewing Development Team Review 54

Sales Hacker

APRIL 22, 2019

Building an onboarding process to quickly identify top talent. From 2000 to 2009, the company grew 40% to 60% year over year. Building an onboarding process to quickly identify top talent. If you missed episode 53, check it out here : PODCAST 53: The Secrets to Moving Your Company Upmarket w/David Katz, Intercom.

Development Team Review 67

Development Team Review Scale Software Review Sales Hiring 67

Chargify

APRIL 23, 2019

It came up because people regularly refer to Chargify as a startup, but our company has been around since 2009. Refining customer experience/onboarding. We found ourselves asking this question in a marketing meeting not too long ago. Are we still a startup? I don’t think so. Funnel optimization**. Achieving viral growth.

Scale 74

Scale SaaS Payments Scaling Payment Services 74

OpenView Labs

SEPTEMBER 24, 2019

The number of apps created by independent developers was steadily growing, so in 2009 the Atlassian Plugin Exchange was born, which evolved into Atlassian Marketplace by 2012. Zero-friction onboarding. Reading this guide is optional and it’s not forced on users by the onboarding workflow. Delivering value before the paywall.

Payment Solutions 47

Payment Solutions Outsourcing Services Payment Methods Marketplace as a Service 47

Andreessen Horowitz

NOVEMBER 28, 2023

We sold that at the end of 2007 and I stayed on with MoneyGram International who acquired the company until the end of 2009. We’re sitting down with Klarna and they’re talking about onboarding merchants. So we need to figure out a way to sort of help the on-demand delivery companies onboard merchants much, much faster.

Merchant Services 81

Merchant Services Payment Methods Payments Payment Solutions 81

ChurnZero

AUGUST 4, 2023

For example, they get bogged down during onboarding, implementation, training or product adoption. For example, a pandemic (COVID-19) or an abrupt financial crisis (financial crisis of 2008-2009). Dont forget to have a plan to engage new users even after your customer goes live. In legal parlance, this is referred to as force majeure.

Churn 52

Churn Underperforming Technical Team SaaS Outsourced Development 52

Sales Hacker

NOVEMBER 3, 2020

Ilan Jacobson: I started in 2009. We’ve got a new group membership option, we call it revenue collective for teams, that includes private onboarding, includes customized consulting and access to experts for your teams, so that you can accelerate their growth trajectory. Sam Jacobs : How long have you been doing it?

Scale 95

Scale Sales Hiring Technical Review Investment 95

Outseta

OCTOBER 16, 2017

10-25 minutes - Aaron shares how MindTouch now uses a customer success blueprint with each of their customers, which drives alignment not only throughout the sales and onboarding process but also across departments and with relevant executive sponsors. In 2009, we did more than twice that - it was like $2.5mm. Then as SaaS 2.0

Interviewing 40

Interviewing Customer Success SaaS Scale 40

SmartKarrot

JANUARY 25, 2022

On the other hand, customer success has been around since early 2009. The main goals are to encourage customers to stick with the product, encourage product adoption, provide customer training, creating easy customer onboarding , and other professional services. These programs got the name of customer marketing. .

Customer Success 10

Customer Success Marketing Education Communication 10

SmartKarrot

JANUARY 18, 2022

Found in 2009 by Harishankaran Karunanidhi and Vivek Ravisankar, Hackerrank is a corporate company that offers a tech-hiring solution. It also offers excellent onboarding and support services and analytics to track user involvement in real-time. HackerRank. The platform can be used to develop interactive manuals for their websites.

SaaS Payments 11

SaaS Payments Payment Solutions Payment Methods Payments 11

SaaStr

MAY 15, 2020

Michelle started the company during an economic downturn in 2009. Not just rollout and onboarding, but then, what does success look like? They’re implemented, they’re onboarding, I answer their questions,” and we measure things by that. . And so we started to work on this in 2009. Michelle Zatlyn: Yeah.

Sales Hiring 262

Sales Hiring Scale Technical Review Outsourcing Services 262

Intercom, Inc.

AUGUST 15, 2019

If an organization’s founders aren’t designers and don’t come from a background where well-designed products played a key role in their lives, it can often be the last discipline to be brought onboard the team. There is a much broader set of components to being a successful designer in 2019 than there were in 2009 or 1999 for that matter.

Underperforming Technical Team 179

Underperforming Technical Team Scale Innovation Startup 179

SaaStr

AUGUST 6, 2019

We looked at the world in 2008, 2009, and we said, “How come it’s almost impossible to connect two companies to do business, especially if they have complex business processes, but we can all connect as consumers on LinkedIn, Facebook, Twitter, every single day we want to do business? We really wanted to simplify supply chains.

Payment Solutions 181

Payment Solutions Payments Outsourcing Services SaaS Payments 181

SaaStr

DECEMBER 12, 2020

I actually graduated from college in 2009, during the recession, horrible time to graduate, but it created a lot of opportunity for me to start getting innovative about how I was going to actually get a job. Honestly, I onboarded at Notion in COVID and in this work from home environment. Kate Taylor: Yeah, so super interesting.

Scale 211

Scale Sales Hiring Underperforming Technical Team Sales Recruiting 211

SaaStr

FEBRUARY 22, 2019

Same thing in 2009. Sadly, in 2009 I was 13 so I probably wasn’t thinking about [crosstalk 00:07:55] a Saas company. Literally people were saying that consumer internet thing was a fad. Amazon, that company is going to totally go out of business. I mean, it’s crazy to think about what people said.

Sales Hiring 170

Sales Hiring Customer Success Scale Sales Recruiting 170

Sales Hacker

NOVEMBER 10, 2020

And every week we’re onboarding three to four to five teams. ” And that helped a lot, and picked my footing up, and eventually by the end of that year, 2009, I want to say, I was one of the top 10 sellers in the company. We launched it last year. We have a few thousand folks that use the tool every day. Sam Jacobs: Wow.

VP of Engineering 107

VP of Engineering Scale Development Team Review Technical Review 107

ChurnZero

OCTOBER 30, 2023

In 2009, authors Rob Walker and Joshua Glenn devised a social experiment to find out. Adoption data might include elements such as the number of logins created for a specific customer account, how many have completed onboarding, or the time it takes to complete product training. Is storytelling a legitimate persuasion tactic?

Customer Success 52

Customer Success Outsourced Development Sales Hiring Engagement 52

SaaStr

MAY 31, 2019

And I actually think there’s a place for Rippling in this because one of the things that happens is the administrative complexity of managing all of these different business systems and employee onboarding and stuff like that. Someone hands them a computer, gets them their company t-shirt, gives them some forms to fill out.

VP of Engineering 157

VP of Engineering Sales Hiring Scale Systems Review 157

Sales Hacker

OCTOBER 7, 2021

Depending on the company that you are starting your career with, there could be varying levels of support when it comes to onboarding, management, training, etc. Sarah is the CEO of multi award winning agency VerriBerri, which was founded in 2009. What would you tell a woman just starting a career in sales? Sarah Kauter.

Scale 137

Scale Sales Recruiting Sales Hiring VP of Engineering 137

Sixteen Ventures

DECEMBER 31, 2019

Customer and User Onboarding. Customer Onboarding. Customer Onboarding: How to Design and Implement an Effective Onboarding Process. The Basics of Customer Onboarding. The Secret to Successful Customer Onboarding. Customer Onboarding: AHA! Emotional Disconnect During Customer Onboarding.

Customer Success 137

Customer Success SaaS Payments Payment Solutions Payment Services 137

SaaStr

JULY 10, 2020

I have seen my fair share of storms and or crises from the early days of the dot-com boom and bust to 2008, 2009 crisis and then having a front row seat at some of these turnarounds at iconic brands like Evernote, and more recently on the board at Gap, which is undergoing its own transformation. Make your onboarding awesome.

Scale 273

Scale Sales Hiring Pricing Sales Recruiting 273

SaaStr

MARCH 31, 2024

Katie Burke: 2009, I believe. Jason Lemkin: 2009. Katie Burke : It’s the same thing with any metric, we don’t wanna be wasting money on hiring and onboarding people who will only stay 6 months. Jason Lemkin: When was this written? And how many employees roughened up back then, you think? Dharmesh Shah: 100.

Part-Time CTO 287

Part-Time CTO CTO Hire CTO Coach CTO 287

Sales Hacker

DECEMBER 10, 2024

And a fun fact I just learned as I was doing some research before this, you were also employee number one at a flip-flop company back in 2009 before getting into tech. We’re extremely fortunate to have him as an LP in GTM fund. I love it. Like we had to get the rules of engagement figured out.

Scale 116

Scale Sales Hiring Scaling CTO Coach 116