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7 Tips For Using Customer Feedback To Build Rabid Fans And Make More Money (Video + Transcript)

SaaStr

I actually worked in sales for five and a half years and that’s probably why I have tended to gravitate to B2B marketing. Worked as an AE and then a sales manager. Decided to go to business school, did that for a little bit and then came out in management consulting, a company. So, they’re a B2B piece.

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The 18 Outstanding Speakers at SaaStock LatAm 2019

SaaStock

In 2010, he joined DGF Investimentos, one of the top VC firms in Brazil. Some of his first professional positions were Engagement Manager at McKinsey, as well as a management consultant at Value Partners. In 2010, he became one of the Co-Founders of Warehouse Investimentos, a prominent Brazilian VC company.

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From marketplace to SaaS business: How Udemy acquired 80% of the Fortune 100

Intercom, Inc.

When Yvonne joined in 2016, the business unit consisted of just 10 people across product, engineering, sales, and marketing. Turning a sales objection into a unique differentiator. When Eren Bali founded Udemy in 2010, he had a vision for what the marketplace would be: a place where anyone could teach and learn anything.

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A Look Back: “SaaS Metrics Masterclass: Key Business Metrics, Pricing Strategies and Billing Models with Stripe’s Head of France and Southern Europe, Guillaume Princen” (Video + Transcript)

SaaStr

So growth of the kind of subscription, eCommerce industry has been over 100% year on year for the past five years, according to McKinsey. Customer acquisition is basically how much do you spend in terms of sales people, sales team, and in terms of marketing to acquire a new customer. One is what I call the low touch sales model.

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From Slooooow Growth to Hypergrowth with Collibra and Insight Partners (Video + Transcript)

SaaStr

Felix : And then kind of as we raised our series B round where we said, okay, let’s try to build a really good and successful company, that’s when we shifted to a hundred percent subscription. It can order subscription. But again, at the time SaaS wasn’t, subscription wasn’t the norm at all. Felix : Yes.

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Guru’s Rick Nucci on using automation to scale your customer experience

Intercom, Inc.

With the advent of the subscription economy, support is increasingly responsible for fostering that relationship over time (which can lead to more long-term revenue). Boomi is a cloud integration company that I worked on and built for 10 years and was acquired by Dell in 2010. For us, that first fit was with growing sales teams.

Scale 156
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How to deploy empathy to get the most out of customer interviews, according to Geocodio’s Michele Hansen

Intercom, Inc.

“Even the idea of doing sales or interviewing a customer is a huge leap for them because, in many large companies, the developers are actively kept away from the customers” Michele: Yeah. And so I started writing this as a newsletter, and people really wanted it to be a book, so it became a book. Liam: I love the title as well.