Remove 2010 Remove Payment Methods Remove Retention
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Scaling The Top SMB SaaS Companies: What It Takes with GGV Capital Managing Director Jeff Richards and GGV Capital Partner Tiffany Luck (Pod 647 + Video)

SaaStr

Rewind The Clock — How Did We Get Here Most small businesses in pre-2010 didn’t have computers in their store or restaurant. Throw in the rise of social media and mobile web payment systems like Stripe and Braintree, and something revolutionary was at our doorstep. Everyone was stuck in place and online was the answer.

Scale 245
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Customer retention is the new conversion

Intercom, Inc.

The latest batch of billion-dollar companies are built on high customer retention. We gave up chasing these mythical “grow your website with this one weird trick” things. Then you get them to your website. What the hell happens when they land on your website? What the hell happens when they land on your website?

Retention 223
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Small Business Saturday Success Tips for 2023

Stax

TL;DR Founded by American Express in 2010, Small Business Saturday encourages consumers to shop at local small businesses. It was established by American Express in 2010 and gained official recognition from the US Senate the following year. It encourages consumers to shop at SMBs rather than large chain stores (e.g.,

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A Look Back: “SaaS Metrics Masterclass: Key Business Metrics, Pricing Strategies and Billing Models with Stripe’s Head of France and Southern Europe, Guillaume Princen” (Video + Transcript)

SaaStr

So growth of the kind of subscription, eCommerce industry has been over 100% year on year for the past five years, according to McKinsey. It wasn’t the case 20 or even 10 years ago, where the business models of the internet were more focused on eCommerce, marketplaces, or even advertising. This wasn’t the case.

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Stripe Reports: What Is and Isn’t Available

Baremetrics

(mostly referred to as Stripe) was founded in 2010. Stripe is a payment processing company but is also used to create reports. Close to 2 million websites use Stripe reports and the company holds a 18.54% market share in the payments processing category. Stripe is a payment processor with some financial reporting.

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Forget Support — Optimize for Full Funnel Customer Success

FastSpring

The realization of value in the product by meeting customer’s goals will endear the product and the company to customers, increasing retention and therefore ARR. What was the first thing you bought online? But the the, I suppose the proper answer would be that this was probably back in 2010. Well, that’s cool.

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SaaStr Podcasts for the Week with Matt Garratt, Trisha Price, David Schmaier, Rob Bernshteyn, and Jason Lemkin

SaaStr

We’ve invested in over 300 companies at Salesforce Ventures and have partnered with both of you closely and it’s been amazing to see this story up close and personal over the years. Yeah, I’m a product person by training and so we had had a lot of experience building SaaS and vertical products. David Schmaier: Sure.