Intercom, Inc.

OCTOBER 1, 2020

And that was probably one of the things you invested your time in earliest. And I remember at Facebook, one of the things that I was really impressed by at the time, and we’re going back now to the 2011 era… “I remember Zuck used to talk about two timelines, roughly six months and 20 years. Paul: No comments.

VP of Engineering 165

VP of Engineering Sales Hiring Underperforming Technical Team Engineering 165

Intercom, Inc.

OCTOBER 1, 2020

And that was probably one of the things you invested your time in earliest. And I remember at Facebook, one of the things that I was really impressed by at the time, and we’re going back now to the 2011 era… “I remember Zuck used to talk about two timelines, roughly six months and 20 years. Paul: No comments.

VP of Engineering 165

VP of Engineering Sales Hiring Underperforming Technical Team Engineering 165

OpenView Labs

DECEMBER 2, 2020

When Francesca joined MongoDB in 2011, the company was going through what she describes as an incredibly hectic and exciting phase of hyper growth. I think there was a month in 2011 or 2012 where we did more events than there were days in the month,” Francesca recalled. Building a developer community from scratch.

Marketing 54

Marketing AWS Scale Development 54

OpenView Labs

MARCH 4, 2021

So in 2011, they introduced usage-based pricing. They invest in a frictionless customer onboarding experience and high quality support so that new users get hooked on the platform. The name of the game is to invest in activities that are leading indicators of customer health. Something needed to change.

Pricing 55

Pricing Outsourced Development Marketplace as a Service AWS 55

Unbounce

JULY 30, 2019

A mystery box takes an awful lot of the pressure off visitors looking for a meaningful gift. Or maybe you’re selling something that’s a big investment. Since 2011, in fact, they’ve made the countdown to the sale itself into an event with “Countdown to Black Friday Deals Week.”

Scale 111

Scale Branding Underperforming Technical Team AWS 111

SmartKarrot

JANUARY 18, 2022

India has seen exponential growth in SaaS investments in the last decade. Instead of marketing, Zoho invests in R&D and customer service. Found in 2011 by Sanjoe Jose, Talview is one of the fastest hiring and recruitment software for enterprise employers. Zoho is committed to offering outstanding customer service.

SaaS Payments 11

SaaS Payments Payment Solutions Payment Methods Payments 11

Intercom, Inc.

DECEMBER 31, 2019

It was in August 2011 that Marc Andreessen coined the famous phrase “ Software is eating the world ” in a Wall Street Journal op-ed. Apple survived the death of Steve Jobs in October 2011 under the thoughtful stewardship of Tim Cook, and continued to essentially be the iPhone company, while branching into wearables and services.

Payment Solutions 259

Payment Solutions Payment Methods Software SaaS Payments 259

SaaStr

APRIL 24, 2020

I think it was 2011 when they did the annual analyst meeting, and they dropped their revenue forecast by $100 million. And so, you’ve got this tendency to evaluate scenarios in your head, and some of those scenarios are pretty awful. And the stock popped. We thought, “What in the world just happened?”

Scale 239

Scale Leadership Technology Strategy 239

SaaStr

OCTOBER 16, 2020

In 2011 I got a call from Andrew Chen to come out and work for him at a startup that he was running, which was my first time working in a very, very rigorous environment, focused on user growth and experimentation. .” And she’s been super helpful since, but most of our relationship does predate investing.

CTO Coach 221

CTO Coach Sales Hiring CTO Hire Software Review 221

Clouded Judgement

FEBRUARY 21, 2025

We explored what’s possible with this new infrastructure—basic apps for communication, content, and commerce Complex Infrastructure Phase: The rise of CDNs (Akamai), broadband, cloud computing (AWS), and security solutions to support more demanding applications. But, a lot of that hype translated to real value.

Cloud 157

Cloud AI Search Scale AI 157

SaaStr

OCTOBER 25, 2019

I was the 12th employee of a test prep company that grew to close to 200 employees by the time I left, joined Twitter when they were really starting to build out the sales organization in early 2011, as the first sales manager hired, and after being there for over six years, I really missed the building stage of the company.

Sales Hiring 160

Sales Hiring Sales Recruiting Scale Underperforming Technical Team 160