Intercom, Inc.

MAY 1, 2018

At Traction Conference, an event all about how to keep and grow customers and revenue at scale, I explained how to build onboarding based on your customers’ goals, and why when your product improves, your onboarding must improve with it. We developed all these tips and tricks that would help us optimize what happens when they land.

Retention 223

Retention Payment Methods Onboarding Payment Solutions 223

SaaStr

APRIL 9, 2019

The thing about growing fast, you always think about how to get more customers, more prospects. And also, we always prioritize the features requested by our existing customers over the new prospects. Eric Yuan : Yes, when I started the company in 2011, I was already 41 years old, but I still feel that I was very young.

Sales Hiring 141

Sales Hiring Scale CTO Hire Marketing 141

Intercom, Inc.

MAY 17, 2018

Today, Bob is President and CEO at The Re-Wired Group , a consultancy that’s helped develop more than 3,500 products and services. It’s almost like theory development, to understand how to look at big data. This also allows fairly large companies to actually build their own training programs and scale them.

Sales Hiring 202

Sales Hiring Interviewing Scale Underperforming Technical Team 202

User Pilot

JULY 29, 2024

To create a successful product marketing strategy, you need to set tangible goals, create user personas to understand your target audience better, and develop messaging that showcases your unique value proposition. Userpilot is a product growth platform that allows product teams to: Create different UI patterns for in-app marketing campaigns.

Product Marketing 104

Product Marketing Marketing Scale Underperforming Technical Team 104

Intercom, Inc.

MARCH 29, 2022

You’ll hear from the product managers that led the ideation, planning, and development of these products, and get their unique insights into the ways each of them can uplevel your customers’ experience with your company. We are operating at internet scale. Our level of investment in product and innovation sets us apart”.

Scale 118

Scale Banking Technical Review Software Review 118

Sales Hacker

NOVEMBER 17, 2020

Subscribe to the Sales Hacker Podcast. Our second sponsor is Outreach, the number-one sales engagement platform. Welcome to the Sales Hacker Podcast. And before jumping head first into technology, he had the privilege of building his marketing and sales expertise at the NBA, CBRE, and Icon to name a few. We’re on iTunes.

Scale 109

Scale Sales Hiring Underperforming Technical Team Travel 109

Casey Accidental

NOVEMBER 28, 2023

The Summit gathered ~40 CPOs and product leaders to chat through topics centered around product development and product-led growth. Most companies have a primary acquisition loop that drives this scalable growth, and unfortunately, there aren’t that many acquisition loops that really scale.

Payments 63

Payments Scale Payment Methods Underperforming Technical Team 63

Sales Hacker

DECEMBER 2, 2019

This week on the Sales Hacker podcast, we speak with Mary Rogul , a VP Sales Consultant, who’s currently an Enterprise Sales Advisor at Crayon. Fresh out of college, Mary started out in accounting, but it didn’t take long before she began a 20-year sales career that led her through Monster.com, HubSpot, and several others.

Scale 55

Scale Sales Recruiting Sales Hiring Sales 55

Intercom, Inc.

FEBRUARY 4, 2021

We were fairly poor. So I started to develop a hankering for making money at an early age. I always loved software and developing software. And we sold that to Rupert Murdoch in 2011 for about 80 million bucks. And so, our teams it’s a huge motivator for them. Harnessing data to fight climate change. .

Transportation 183

Transportation Business Travel Underperforming Technical Team 183

Unbounce

JULY 30, 2019

Cyber Monday 2018 represents the biggest ecomm sales day in history, and 2019 is projected to be even bigger. Due to heavy discounting, your sales might not even be profitable, even if you generate an above-average volume of sales. You’re running a holiday sale, eh? billion on Cyber Monday. Heck, they spent $2.2

Scale 111

Scale Branding Underperforming Technical Team AWS 111

SaaStr

OCTOBER 31, 2019

Before I joined the venture capital industry many years ago, I was a software developer, and I worked for a startup around the 2000 time period. I think that’s probably the fastest we’ve ever seen a company get to that scale. I think the reason this is important is two reasons. We talked about growth.

Cloud 113

Cloud Scale AWS Artificial Intelligence 113

OpenView Labs

AUGUST 6, 2019

I don’t know your company’s story, but I’m guessing it went like this: Jane heard about Slack from a friend, so she signed up and started using it with her team. Long sales processes, complex implementation, formal training and certification—the list goes on. Most software companies dream of seeing people adopt their product like this.

Sales Hiring 62

Sales Hiring Software Merchant Services Underperforming Technical Team 62

Chart Mogul

SEPTEMBER 15, 2023

You can think of Horizontal SaaS as broad-based tech that is industry agnostic; a sales person at a Cybersecurity company can use HubSpot the same way a sales person at a Health Supplements company might use it. We trust leaders to make decisions on what tools they need to get the most out of their teams.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

User Pilot

SEPTEMBER 4, 2023

The focus is on developing new demand and reconstructing market landscapes to make rivals obsolete. Develop creative “what-if” scenarios to design potential blue ocean offerings. Leverage first-mover advantage and partner ecosystems to scale rapidly after launch. By 2011, it achieved revenues of $850 million with only 20 shows.

Strategy 90

Strategy Technical Review Business Innovation 90

Valuize Consulting

JUNE 10, 2020

Perhaps it was fueled by all of the strategic expertise, funding and time required to develop a category-leading customer success strategy—one that transforms your company’s revenue retention and expansion metrics. This leads us to the reality of customer success processes in many companies today. Or perhaps not.

Customer Success 40

Customer Success Engineering Scale Technical Review 40

OPEXEngine

JANUARY 24, 2023

With the right methodology, cost productivity discipline not only helps fuel steady growth and big initiatives but also are rewarded by shareholders, leading to substantially higher TSR, in both good times and downturns, according to our long-term research. At the same time, Microsoft deprioritized lower-value areas. revenue growth in 2021.

VP of Engineering 52

VP of Engineering Underperforming Technical Team Traceability Scale 52

Outseta

OCTOBER 15, 2018

Venture capital is not inherently bad or the manifestation of greed and commitments to impossible-to-deliver growth. Wistia is certainly not the first tech company to suffer from over-scaling, but their story is both unique and illuminating for a number of reasons. and paid it out to the Founders and early team members.

CTO Hire 65

CTO Hire CTO Coach SaaS New CTO 65

User Pilot

SEPTEMBER 4, 2023

The focus is on developing new demand and reconstructing market landscapes to make rivals obsolete. Develop creative “what-if” scenarios to design potential blue ocean offerings. Leverage first-mover advantage and partner ecosystems to scale rapidly after launch. By 2011, it achieved revenues of $850 million with only 20 shows.

Strategy 52

Strategy Technical Review Business Innovation 52

SaaStr

AUGUST 12, 2022

Jason recently opened up an AMA on Twitter Spaces to answer questions about scaling and VC funding. But I think going to your point, Nathan, what folks miss a little bit is how much crap VCs are digging out of, and that leads to a lot more hard nos. But it sounds like the bad news is you’ve got a limited runway.

Scale 245

Scale SaaS Payments Scaling SaaS 245

SaaStr

JULY 12, 2022

One of the first what How to Hire a Great VP of Sales at the New York Enterprise Tech Meet-Up (thank you to John Lehr and Work-Bench for setting this up). The Number One Thing You Can Do to Accelerate Your Business Post-Initial Traction is Hiring a Great VP of Sales. I don’t know anything about sales. More power to you.

Sales Hiring 284

Sales Hiring Part-Time VPE VP of Engineering Sales Recruiting 284

Intercom, Inc.

JUNE 19, 2019

When it comes to platform strategy, Ceci’s experience is unparalleled, having worked at Box as part of their founding platform team before later joining Slack in 2015 to found the platform marketing team there. If there’s customer adoption , developers generally will come. Measuring platform success is complicated.

Marketing 217

Marketing Underperforming Technical Team Technical Review Sales Hiring 217

SaaStr

AUGUST 20, 2020

343: Kyle Parrish is the Head of Sales @ Figma, the company that helps teams create, test and ship better designs from start to finish. In Today’s Episode We Discuss: * How Kyle made his way into the world of SaaS and sales and came to be Head of Sales at one of the fastest-growing companies in Figma. What worked?

Sales Hiring 271

Sales Hiring Sales Recruiting Scale Sales 271

SaaStr

NOVEMBER 21, 2020

How should sales and marketing work together on pricing? Both of us and our third co-founder, Jason Purcell, were at a company called Endeca, which was a search engine for e-commerce, exited to Oracle for over a billion dollars in 2011. It just made it a lot easier for us to scale up Salsify as we found success.

SaaS Payments 293

SaaS Payments Scale Payment Services Payment Solutions 293

Sales Hacker

AUGUST 18, 2020

This week on the Sales Hacker podcast, we’ve got a fantastic episode for you. If you missed episode 122, check it out here: Tips for Building a Diverse Team of High-Quality Salespeople with Wesley Ulysse. Subscribe to the Sales Hacker Podcast. Welcome to Sales Hacker Podcast. Sales enablement is easy.

Payment Features 117

Payment Features Subscription Scale Underperforming Technical Team 117

SaaStr

OCTOBER 22, 2020

388: Ryan Carlson is the CMO @ Okta, the leading independent provider of identity for the enterprise. As for Ryan, he has spent an incredible 9 years at Okta in numerous different roles starting with running the product marketing team before moving to run the marketing team, leading to his promotion to CMO close to 5 years ago now.

Sales Hiring 219

Sales Hiring Scale Interviewing Technical Review 219

SaaStr

MARCH 20, 2019

What does Jeff mean when he says, “the developer first approach is a maturation of the supply chain of software?” How has Jeff seen his original thesis for “developer first” evolve and change with time? What does truly special customer experience look like in the developer first model? * Three developers: Tim, Isaac, Jose.

Underperforming Technical Team 177

Underperforming Technical Team Development Software New CTO 177

SaaStr

SEPTEMBER 6, 2019

As for Jon, prior to being Chief Customer Officer at Box, he was Senior VP of Customer Success, responsible for all post-sales services Box provides from implementation to user adoption and more. How does Jon think about the structuring of roles and responsibilities with scale? How to build an engineering team. Jon Herstein.

Sales Hiring 155

Sales Hiring Scale Underperforming Technical Team Software Review 155

Intercom, Inc.

OCTOBER 29, 2020

Think about what you could be doing to bring more diversity into your teams and be more inclusive as a company, and go actively out of your way in order to achieve set goals. I usually do them with Paul or people from the product teams – it’s much more fun to be on a podcast with your boss. Be open-minded. If not now, then when?”

Payment Solutions 209

Payment Solutions Payment Methods Underperforming Technical Team Sales Hiring 209

SaaStr

JUNE 3, 2020

Michael Katz is the Founder & CEO @ mParticle, the customer data platform for brands leading the customer data revolution with clients from Airbnb to Spotify to Postmates. How does this hire correlate to your hiring in sales enablement? How does Mike make sales data really actionable within the company?

Sales Hiring 236

Sales Hiring Scale Technical Advisors Outsourced Development 236

SaaStr

OCTOBER 25, 2019

Before Assist, Liat spent 6 years at Twitter where she first hand saw their hyper-growth, managing a team of 40 across New York and SF and also Liat achieved 102% to quota on average every year. Finally before Twitter, Liat was VP of Sales @ Revolution Prep where she led and managed 7 offices. Loving our podcast content? Pricing? *

Sales Hiring 160

Sales Hiring Sales Recruiting Scale Underperforming Technical Team 160

Intercom, Inc.

AUGUST 23, 2018

Technology leads to exponential change. They build control tower huts out of bamboo and full-scale replicas of airplanes out of twigs and branches. I’ll tell you some things I learned so far while putting together the Product Design team at Intercom – which is a tricky thing to start. Technology leads to exponential change.

Scale 136

Scale Technology Underperforming Technical Team Engineering 136