Intercom, Inc.

JANUARY 5, 2022

After working on NASA’s Space Shuttle Main Engine, he went on to develop Portfolium, a social networking platform that allows students and graduates to showcase skills beyond the traditional resume to potential employers. Portfolium was eventually acquired, but the team behind it never stopped thinking about a better way to do it.

Scale 211

Scale Software Review compliance Technical Review 211

Intercom, Inc.

MAY 17, 2018

Today, Bob is President and CEO at The Re-Wired Group , a consultancy that’s helped develop more than 3,500 products and services. It’s almost like theory development, to understand how to look at big data. This also allows fairly large companies to actually build their own training programs and scale them.

Sales Hiring 202

Sales Hiring Interviewing Scale Underperforming Technical Team 202

SaaStr

APRIL 9, 2019

Eric Yuan : Yes, when I started the company in 2011, I was already 41 years old, but I still feel that I was very young. Mallun Yen : And, you’ve done that with a number of your executive team, and, in fact, most of your executive team are the ones that you hired early on in the day. What’s your weakness?

Sales Hiring 145

Sales Hiring Scale CTO Hire Marketing 145

Intercom, Inc.

FEBRUARY 4, 2021

We were fairly poor. So I started to develop a hankering for making money at an early age. I always loved software and developing software. And we sold that to Rupert Murdoch in 2011 for about 80 million bucks. And so, our teams it’s a huge motivator for them. Even the poorest of the poor.

Transportation 183

Transportation Business Travel Underperforming Technical Team 183

User Pilot

JULY 29, 2024

To create a successful product marketing strategy, you need to set tangible goals, create user personas to understand your target audience better, and develop messaging that showcases your unique value proposition. Userpilot is a product growth platform that allows product teams to: Create different UI patterns for in-app marketing campaigns.

Product Marketing 104

Product Marketing Marketing Scale Underperforming Technical Team 104

Casey Accidental

NOVEMBER 28, 2023

The Summit gathered ~40 CPOs and product leaders to chat through topics centered around product development and product-led growth. Most companies have a primary acquisition loop that drives this scalable growth, and unfortunately, there aren’t that many acquisition loops that really scale.

Payments 63

Payments Scale Payment Methods Underperforming Technical Team 63

Intercom, Inc.

MARCH 29, 2022

You’ll hear from the product managers that led the ideation, planning, and development of these products, and get their unique insights into the ways each of them can uplevel your customers’ experience with your company. We are operating at internet scale. Our level of investment in product and innovation sets us apart”.

Scale 118

Scale Banking Technical Review Software Review 118

Sales Hacker

NOVEMBER 17, 2020

Leveraging the next generation of artificial intelligence, the platform allows sales reps to deliver consistent, relevant, and responsible communication for each prospect every time, enabling personalization at scale previously unthinkable. My team is suffering from this problem. Check them out at www.outreach.io. Why not me?

Scale 109

Scale Sales Hiring Underperforming Technical Team Travel 109

User Pilot

SEPTEMBER 4, 2023

The focus is on developing new demand and reconstructing market landscapes to make rivals obsolete. Develop creative “what-if” scenarios to design potential blue ocean offerings. Leverage first-mover advantage and partner ecosystems to scale rapidly after launch. By 2011, it achieved revenues of $850 million with only 20 shows.

Strategy 90

Strategy Technical Review Business Innovation 90

SaaStr

OCTOBER 31, 2019

Before I joined the venture capital industry many years ago, I was a software developer, and I worked for a startup around the 2000 time period. I think that’s probably the fastest we’ve ever seen a company get to that scale. They got to 100 million of ARR from 1 million in three years, which is just incredible.

Cloud 113

Cloud Scale AWS Machine Learning 113

OpenView Labs

AUGUST 6, 2019

I don’t know your company’s story, but I’m guessing it went like this: Jane heard about Slack from a friend, so she signed up and started using it with her team. Development costs fell as it became possible to build, maintain and continuously improve a single codebase for all customers. How did your company adopt Slack?

Sales Hiring 62

Sales Hiring Software Merchant Services Underperforming Technical Team 62

Unbounce

JULY 30, 2019

With that in mind, Unbounce has teamed up with a few heavy-hitters of marketing to give you the rundown on how you can start with your holiday campaigns and landing pages today. (So, ” (She and Val Geisler recently teamed up for a webinar on writing copy for holiday emails , so she has a lot to say on the subject.). You betcha.

Scale 111

Scale Branding Underperforming Technical Team AWS 111

Chart Mogul

SEPTEMBER 15, 2023

We trust leaders to make decisions on what tools they need to get the most out of their teams. Guide to SaaS Revenue Recognition and Deferred Revenue in SaaS by Ben Murray, The SaaS CFO SaaS revenue recognition is an ongoing priority for SaaS accounting teams. Keep an eye out as we will be making regular updates.

Scale 52

Scale Underperforming Technical Team Sales Hiring SaaS 52

Outseta

OCTOBER 15, 2018

Venture capital is not inherently bad or the manifestation of greed and commitments to impossible-to-deliver growth. Wistia is certainly not the first tech company to suffer from over-scaling, but their story is both unique and illuminating for a number of reasons. and paid it out to the Founders and early team members.

CTO Hire 65

CTO Hire CTO Coach SaaS New CTO 65

Sales Hacker

DECEMBER 2, 2019

She’s now a consultant helping VPs of Sales scale and build their sales teams. She’s also been a high-performing individual contributor — she was part of the team that drove a lot of growth at HubSpot as it went from small to large, and she worked under Mark Roberge. What You’ll Learn. Who is Mary Rogul. Outreach has your back.

Scale 55

Scale Sales Recruiting Sales Hiring Sales 55

OPEXEngine

JANUARY 24, 2023

They invest to develop the right routines and capabilities by focusing on five themes: simplicity; automation and digitization; new ways of working; visibility; and resilience and sustainability. They’ll rely on gig workers to match talent demand, for example, and develop systems for effective remote working. Visibility.

VP of Engineering 52

VP of Engineering Underperforming Technical Team Traceability Scale 52

Valuize Consulting

JUNE 10, 2020

Perhaps it was fueled by all of the strategic expertise, funding and time required to develop a category-leading customer success strategy—one that transforms your company’s revenue retention and expansion metrics. And we measure scale by numbers of customers and/or products covered. Perhaps it was a carefully thought out initiative.

Customer Success 40

Customer Success Engineering Scale Technical Review 40

User Pilot

SEPTEMBER 4, 2023

The focus is on developing new demand and reconstructing market landscapes to make rivals obsolete. Develop creative “what-if” scenarios to design potential blue ocean offerings. Leverage first-mover advantage and partner ecosystems to scale rapidly after launch. By 2011, it achieved revenues of $850 million with only 20 shows.

Strategy 52

Strategy Technical Review Business Innovation 52

SaaStr

AUGUST 12, 2022

Jason recently opened up an AMA on Twitter Spaces to answer questions about scaling and VC funding. But it sounds like the bad news is you’ve got a limited runway. It’s not the investor’s problem if you have an expensive team. They know everyone, and if they don’t, someone on their vast team does.

Scale 245

Scale SaaS Payments Scaling SaaS 245

SaaStr

JULY 12, 2022

You have to create a repeatable process if you’re going to scale up the sales team. The Number One Job of a VP Sales is Recruiting a Great Team. But let’s step back a minute, you’ve got three reps on your team already, doing whatever revenue, four, and you want to triple your revenue. Who did you hire?

Sales Hiring 290

Sales Hiring Part-Time VPE VP of Engineering Sales Recruiting 290

Intercom, Inc.

JUNE 19, 2019

When it comes to platform strategy, Ceci’s experience is unparalleled, having worked at Box as part of their founding platform team before later joining Slack in 2015 to found the platform marketing team there. If there’s customer adoption , developers generally will come. Measuring platform success is complicated.

Marketing 217

Marketing Underperforming Technical Team Technical Review Sales Hiring 217

SaaStr

AUGUST 20, 2020

343: Kyle Parrish is the Head of Sales @ Figma, the company that helps teams create, test and ship better designs from start to finish. Kyle was in charge of creating the Austin, Texas sales team @ Dropbox, what were some of his biggest lessons when it comes to moving sales outside of HQ? What worked? What did not work?

Sales Hiring 275

Sales Hiring Sales Recruiting Scale Sales 275

SaaStr

MARCH 20, 2019

What does Jeff mean when he says, “the developer first approach is a maturation of the supply chain of software?” How has Jeff seen his original thesis for “developer first” evolve and change with time? What does truly special customer experience look like in the developer first model? * Three developers: Tim, Isaac, Jose.

Underperforming Technical Team 177

Underperforming Technical Team Development Software New CTO 177

SaaStr

NOVEMBER 21, 2020

Both of us and our third co-founder, Jason Purcell, were at a company called Endeca, which was a search engine for e-commerce, exited to Oracle for over a billion dollars in 2011. It just made it a lot easier for us to scale up Salsify as we found success. We had a great idea, we had a lot of experience, and we were ready to do it.

SaaS Payments 299

SaaS Payments Scale Payment Services Payment Solutions 299

Sales Hacker

AUGUST 18, 2020

If you missed episode 122, check it out here: Tips for Building a Diverse Team of High-Quality Salespeople with Wesley Ulysse. Okay, it’s not that easy, but Sapper Consulting has built REGIE to keep the promise of sales enablement and help carry the load to help keep your team doing what they do best, winning. And this is 2011.

Subscription 117

Subscription Payment Features Scale Underperforming Technical Team 117

SaaStr

OCTOBER 22, 2020

As for Ryan, he has spent an incredible 9 years at Okta in numerous different roles starting with running the product marketing team before moving to run the marketing team, leading to his promotion to CMO close to 5 years ago now. How does the structure of your marketing team need to change with the evolution?

Sales Hiring 225

Sales Hiring Scale Interviewing Technical Review 225

SaaStr

SEPTEMBER 6, 2019

How does Jon think about the structuring of roles and responsibilities with scale? 263: Building a company made up of distributed teams presents a plethora of complex challenges that can derail productivity and impact employee retention. How to build an engineering team. That was 2011. What does this done well look like?

Sales Hiring 159

Sales Hiring Scale Underperforming Technical Team Software Review 159

Intercom, Inc.

OCTOBER 29, 2020

Think about what you could be doing to bring more diversity into your teams and be more inclusive as a company, and go actively out of your way in order to achieve set goals. I usually do them with Paul or people from the product teams – it’s much more fun to be on a podcast with your boss. Be open-minded. If not now, then when?”

Payment Solutions 209

Payment Solutions Payment Methods Underperforming Technical Team Sales Hiring 209

SaaStr

JUNE 3, 2020

Who should be brought into the meeting other than the sales team? Harry Stebbings: We are back for another week in the world of SaaStr, and diving straight in today, I recently tweeted about the importance of a sales playbook, pre-release, scaling out your sales team. What is the right way to structure your sales meeting?

Sales Hiring 241

Sales Hiring Scale Technical Advisors Outsourced Development 241

SaaStr

OCTOBER 25, 2019

Before Assist, Liat spent 6 years at Twitter where she first hand saw their hyper-growth, managing a team of 40 across New York and SF and also Liat achieved 102% to quota on average every year. Often early stage startups post raise need to scale and hire quickly.

Sales Hiring 160

Sales Hiring Sales Recruiting Scale Underperforming Technical Team 160

Intercom, Inc.

AUGUST 23, 2018

They build control tower huts out of bamboo and full-scale replicas of airplanes out of twigs and branches. I’ll tell you some things I learned so far while putting together the Product Design team at Intercom – which is a tricky thing to start. Clearly, some of these things are good, and some are bad. Our shared delusion.

Scale 136

Scale Technology Underperforming Technical Team Engineering 136