SaaStr
SEPTEMBER 15, 2023
Big Bet #2: Find Tomorrow’s Great Anglers — Hire Talent With A Learning Mindset In 2010 and 2011, San Francisco was the place for SaaS talent. Freshdesk was launched in 2011 as its first product, and its second product was released in 2014, with faster growth than the first. The average SMB customer would buy 4-5 seats of Freshdesk.
SaaStr
SEPTEMBER 26, 2019
What we learned from ’08-’09 in SaaS: First, SMB churn went through the roof — as SMBs went under much more quickly and often. As soon as the economy went south, SMBs started to simply go bankrupt and/or shut down. Anyone processing a lot of SMB and credit-card deals saw churn probably double.
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SaaStock
JANUARY 25, 2019
Founded : 2011. Founded : 2011. Omie main goal is to bridge the efficiency gap in Brazilian SMB, helping customers to be more prosperous. Omie is the only SaaS company figuring among 100 fastest growing SMB in Brazil, according to Deloitte Consulting, ranking #3. Founded : 2011. Founded : 2011. RD Station.
Tom Tunguz
AUGUST 26, 2014
HubSpot is the second fastest SMB SaaS company to IPO yet, achieving the mark within 8 years. Most other SMB companies, defined for this analysis as having an ARPC of less than $15,000, took at least one more year to go public. Impressively, HubSpot has been able to record much faster revenue growth than other SMB SaaS companies.
Tom Tunguz
JANUARY 14, 2015
Based in New Zealand, Xero has built a widely adopted small-to-medium business (SMB) accounting solution that counts 371,000 paying customers, a figure that grew 76% in the last 12 months. First, Xero is a glowing example of a successful SMB SaaS company. And in the US, each accountancy provides about 13 SMB customers to Xero.
SaaStr
NOVEMBER 19, 2019
So I went down the hall, met with the head of marketing, and I discovered a lot about in bound SaaS, about SMB, the importance of building this machine as I call it now that generates all these lovely leads. They all looked at me really weird because remember, I’d never done SMB before. Liberate some operating expenses.
FastSpring
SEPTEMBER 2, 2020
In between Q1 of 2011 and Q2, HubSpot dropped their monthly churn rate by nearly 1%. “In the SMB market, for instance, we had the right sales process in place – but had an opportunity to improve LTV by improving the product to lower churn and increasing our average price in the segment,” he says.
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