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Jason starts with the meta-question we’ve been asking a lot of SaaS leaders lately ( Klaviyo , ZoomInfo ) — ‘are we in a downturn?’ Going Long We’ve written before on the power of going long in SaaS. That was probably 2012. If you screw up one payment, customers are going to be angry.
359: The Secrets to Vertical Growth, What it Really Takes to Build a $1B SaaS Company with Matt Garratt, SVP, Managing Partner @ Salesforce Ventures, Trisha Price, Chief Product Officer @ nCino and David Schmaier, CEO & Founder @ Vlocity. There’s a lot of services. This episode is sponsored by Linode. Actually, two.
Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Stripe today has more than 1,400 employees and processes billions of dollars for millions of users worldwide. Manual processes first. Dare I say SaaS.
As one of the most difficult markets to enter and succeed, how can new and old SaaS providers win with SMBs? So it’s a neat opportunity for them to get access to the tools and services that previously were unavailable to them. 68% of millennials say they would pay more if they could have a more personalized service.
When Aileen founded Cowboy Ventures in 2012… Aileen Lee: 12, yep. Jason Lemkin: 2012. We can only process so much change, and I feel like we’ve been through three worlds since early March. I think it’s, in SaaS, in cloud, if you define it that way, I think it’s about 15 to 20%. Jason Lemkin: Yes.
“The idea behind it was to get creative and provide fans another multi-game option to get in the doors for each Cavs home game this season and to see the new Rocket Mortgage FieldHouse and everything it has to offer," says Eric Clouse, Cleveland Cavaliers Senior Vice President of Sales and Service. And the findings were astronomical.
The How SaaS Works series simplifies the complex world of software-as-a-service (SaaS) into the practical fundamentals for anyone involved in SaaS. Introduction The software-as-a-service business model appeals to companies of all sizes from tiny startups to massive Fortune 500 companies. What is SaaS?
In Today’s Episode We Discuss: * How Rob made his way into the world of SaaS as a product manager and how that led to his founding Salsify over 8 years ago. * How does Rob think about the bundled vs unbundled thesis within SaaS? When is it right for SaaS companies to turn down potential customers? Rob Gonzalez: Yeah.
This dynamic trio of SaaS experts share how to stay customer-centric and set yourself apart in today’s rapidly changing environment. Nick Mehta: On a boat in Rhode Island and then our second guest Jay Snyder, who just recently took over as Chief Customer Officer of New Relic, publicly traded SaaS company. So really well said.
Formerly a senior leader at Google, Claire Hughes Johnson is now Chief Operating Officer at Stripe, where she’s helped guide the online payments firm through rapid growth. Stripe today has more than 1,400 employees and processes billions of dollars for millions of users worldwide. Dare I say SaaS. The exchange of value.
I just thought that if there was anybody left at the end of day two that had anything they wanted to talk about, scaling SaaS, fundraising, hiring, anything, and I could be helpful, we could do a little extra Q&A. Now there are 20 or 30 public SaaS companies we can learn from. But the downturn in SaaS, at best, is uneven.
If we really look at a lot of YC companies now a days, we have a ton of B to B companies, and the most common mistake they make is they don’t really understand if they can afford the process they need to do to acquire customers. If your payment system works, you’re not going to rip it out. If you take the case of Justin.tv
Highlights: (08:58) Building the first SaaS product and transitioning to recurring revenue. (14:58) 29:06) The importance of sales playbooks and codifying the sales process. (35:30) This is 2012 when I met Scott Wolf, the founder. They just built the first SaaS product. That was the business. No venture funding.
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