SaaStr

APRIL 2, 2023

Eventually, you end up with 2000 contract types for 1000 customers. Since clients use you differently, they can’t always use new functionality that you develop. Mistake: Not being myself Our first Pulse conference – which became the industry event for Customer Success – was in a small San Francisco ballroom in 2013.

Sales Hiring 329

Sales Hiring Scale Customer Success Scaling 329

SaaStock

MARCH 1, 2019

Fresco Capital focuses on businesses developing new solutions in the enterprise, education, infrastructure, healthcare, consumer goods and entertainment. Founded: 2013. Singtel Innov8 invests in businesses developing new solutions in network capabilities, next generation devices, digital services and customer experience enhancement.

SaaS Payments 190

SaaS Payments Venture Capital Payment Services Telecommunications 190

Sales Hacker

SEPTEMBER 11, 2020

Typically this occurs through a funding round that helps foot the bill for things like payroll, research and development, and endless La Croixs (we’ll discuss the various stages of a funding round shortly). Conduct an RFP process and negotiate contract terms among the front-runners. It’s no longer just an idea.

Outsourcing Services 106

Outsourcing Services Scale Startup Outsourced Development 106

Tom Tunguz

SEPTEMBER 13, 2015

These are the strategies I’ve observed: All vertical software companies develop uniquely focused products. average revenue per customer at its IPO, leverages its best-in-class product advantage to sign customers to three year or longer contracts, establishing very favorable LTV/CAC ratios. 50% greater than the public SaaS median.

Startup 125

Startup SaaS Underperforming Technical Team Marketing 125

Tom Tunguz

JANUARY 14, 2015

Xero Income Statement 2007 2008 2009 2010 211 2012 2013 2014. You can read through Xero’s investor materials on their investor portal and sift through their annual report for 2015 here , which reveals that the company acquires SMBs by convincing outsourced accountancies migrate the SMBs these accountancies serve to Xero.

Benchmarks 100

Benchmarks Metrics SMB Outsourced Development 100

SaaStr

AUGUST 8, 2019

Agnes Bazin | Chief Development Officer @ Doctolib. She’s part of the founding team Doctolib, and the current chief development officer for the company. They were started in 2013 here in France, and have since grown into France and Germany. Andrei Brasoveanu | Partner @ Accel. FULL TRANSCRIPT BELOW. Andrei B.:

Sales Recruiting 125

Sales Recruiting SMB Scale Sales Hiring 125

SaaStr

AUGUST 8, 2019

Agnes Bazin | Chief Development Officer @ Doctolib. She’s part of the founding team Doctolib, and the current chief development officer for the company. They were started in 2013 here in France, and have since grown into France and Germany. Andrei Brasoveanu | Partner @ Accel. FULL TRANSCRIPT BELOW. Andrei B.:

Sales Recruiting 111

Sales Recruiting SMB Scale Sales Hiring 111

Kellblog

JANUARY 30, 2021

It’s as if we forget the lessons of the beer game developed by MIT. I was used to remote work for individual creative positions such as writer or software developer. Net dollar retention (NDR) becomes the top SaaS metric , driving companies towards consumption-based pricing and expansion-oriented contracts. To quote Edward R.

Technical Review 144

Technical Review Payment Services Payments AI Search 144

Valuize Consulting

NOVEMBER 25, 2024

Collaborating with Finance to Develop Models Capturing Short-Term Costs and Long-Term Benefits Payback Period (PP): The Payback Period measures how long it takes for an investment to generate cash flows sufficient to recover its initial cost. This justifies a lower Customer Success Manager (CSM)-to-account ratio for these clients.

Payment Services 52

Payment Services SaaS Payments Customer Success Payments 52

SaaStr

JUNE 25, 2019

But with it comes immense benefits and competitive advantages such as the diversification of ideas, speedier product development, and representation in important regions and time zones. First off, in 2013 we made our first acquisition. If you don’t know what Rails is, it’s the development framework for Ruby.

Engineering 184

Engineering Part-Time VPE Sales Hiring Scale 184

SaaStr

JUNE 1, 2021

million in 2013 to $115.9 ” We didn’t do any annual contracts. Turns out a founding team of six MBAs creating a full suite of products sold solely to SMBs can become a multi-million dollar public company in nine years – and continue growing rapidly ($77.6 million in 2014.). We rationalized it. We could sell this.

Part-Time VPE 290

Part-Time VPE Technical Cofounder CTO Hire New CTO 290

Neil Patel

FEBRUARY 16, 2021

You do have to write (or outsource) high-quality, in-depth blog posts on a regular basis. If you’re not an expert coder or developer, you might have seen a file called “robots.txt” in your domain’s files and wondered what it is and what it does. It’s pretty advanced, so this may be another item you want to outsource to a developer.

Social Media 141

Social Media Outsourcing Services Engineering Content Marketing 141

Kraftblick

SEPTEMBER 26, 2023

Source: blogspot.com) Due to the development of new technologies, business owners, company executives, and others responsible for writing have an opportunity to cope with these problems effectively. Some time ago, Narrative Science signed a contract with Dominion Dealer Solutions, an auto dealership CRM platform.

Artificial Intelligence 96

Artificial Intelligence Technical Review AI Search Technical Advisors 96

SaaStr

APRIL 23, 2019

And the end of 2012, or beginning of 2013, we actually met, and decided to start one called Pagar.me It was, kind of, like a developer friend who had a startup, so they saw their transactions on the terminal. And we started out, we were both coders, and I started coding by the time I was around 12, Pedro when he was nine. Anu : Got it.

Sales Hiring 214

Sales Hiring Sales Recruiting Scale Payment Methods 214

SaaStr

JULY 2, 2019

I manage North America sales for Slack, and I’m joined by my colleague Dannie Herzberg, who runs mid-market sales in our sales development team. Kevin : I joined in 2013. A third bucket actually guides how we’ve built our sales development program here. My name is Kevin Egan. Dannie : That’s one bucket.

Enterprise 168

Enterprise Scale Sales Hiring SMB 168

Sales Hacker

MARCH 2, 2021

Michelle Benfer: I started in media in 2002, and I started in SaaS in 2013. I left print media because it was an industry that was contracting. But obviously, the media world was contracting. If you’re always helping your team members, they’ll never develop independence or autonomy. Don’t miss episode #151!

Scale 67

Scale Sales Underperforming Technical Team Outsourced Development 67

User Pilot

MARCH 7, 2024

Frida Ahrenby : “I started out in sales in the TelCo industry, I started from working in one of the biggest TelCo providers in the Nordics, moving on to product management, then business development, and then a role in marketing and sales again. My official title was the ‘COO’ but on Fridays, I made pancakes for the developers.

Technical Review 106

Technical Review CTO Coach Sales Hiring CTO Hire 106

OPEXEngine

NOVEMBER 22, 2022

Both new and existing SaaS companies moved into developing industry-specific software, giving rise to Vertical SaaS companies. Horizontal SaaS companies develop and provide software for a specific function used by companies across all industries. Vertical SaaS companies develop software that is tailored to a specific industry.

Business Model 52

Business Model Business SaaS Scale 52

Sales Hacker

DECEMBER 8, 2020

Now, if you want to create your new apps, rather than the process that exists today of having to write endless lines of code and assemble huge development teams, what we actually enable you to do is put what we call primitives, but you can liken them to Lego bricks. He was the head of people development at Facebook.

Scale 116

Scale Sales Hiring Sales Recruiting Technical Review 116

SaaStr

AUGUST 7, 2020

Then we also hired full-stack developers, so like you said, Trisha, not Salesforce experts, but just great developers and they all learned Salesforce. Rob Bernshyten: When you develop trust, and I believe trust is built on transparency. We’re going to co-develop with our customer community.

Payment Solutions 215

Payment Solutions Pricing Payments Payment Services 215

ProfitWell

OCTOBER 23, 2019

Buffer did a wonderful job of updating its customers when it was hacked back in October of 2013, quickly releasing a blog post and email letting customers know what was going on and keeping customers updated on the progress of the investigation and fix. When planning your product development roadmap, don’t just focus on new features.

Churn 56

Churn Payment Methods Payment Services SaaS Payments 56

Valuize Consulting

JANUARY 11, 2022

In fact, some research finds that 95% of customers will tell others about a bad experience ( Zendesk , 2013), and other data says the average customer will tell 15 people when they encounter a bad customer experience ( American Express , 2017). Develop A Thorough & Scalable Offboarding Process.

Churn 52

Churn Interviewing Technical Review Outsourced Development 52

Valuize Consulting

NOVEMBER 25, 2024

Collaborating with Finance to Develop Models Capturing Short-Term Costs and Long-Term Benefits Payback Period (PP): The Payback Period measures how long it takes for an investment to generate cash flows sufficient to recover its initial cost. This justifies a lower Customer Success Manager (CSM)-to-account ratio for these clients.

Payment Services 52

Payment Services SaaS Payments Customer Success Payments 52

Sales Hacker

NOVEMBER 10, 2020

But in April of 2013, we were less than a month away from running out of money. And we had only two contracts to show from it. Sumo Advantage by Bernie Brenner is all about business development and how to grow, something that we’re working through right now. That fake it before you make it only takes you so far.

VP of Engineering 105

VP of Engineering Scale Development Team Review Technical Review 105

OpenView Labs

OCTOBER 23, 2019

Fast forward to 2013, and a lot had changed. And we knew we could deliver business innovation by delivering the product via a freemium SaaS model (rather than AD’s contract-based on-premises model). But, despite all these transitions, AD was still the core platform for determining who had access to what.

Innovation 41

Innovation Outsourced Development AWS Technology 41

How To Buy Saas

MAY 22, 2024

Developing content assets, including blogs, video scripts, case studies, testimonials 2. Their approach emphasizes fast results, utilizing proprietary AI technology and data-led strategies to expedite development and ensure efficient growth for their clients. EightBurst Marketing 8burst.com 1. Crafting targeted content strategies 3.

Technical Review 40

Technical Review Sales Hiring Scale Marketing 40

All that Saas

MAY 1, 2021

This all-in-one tool helps you discover influencers, manage campaigns, and negotiate contracts. Launched in 2013, this robust software comes with a plethora of essential marketing functionalities. Contract/Contact Management. It also helps in the contract between the company and influencer based on the type of campaign.

Payments 52

Payments Payment Methods Payment Solutions Payment Services 52

ChurnZero

JUNE 3, 2022

This was back in 2013. Let’s say they have an annual contract. Paul: As sales moves away from a push model—now customers intuitively know what they want, they start Googling it and they’re buying versus being sold to—how does it change things like contract extensions and upsell opportunities?

Customer Success 52

Customer Success Sales Hiring B2B Technical Review 52

ChurnZero

JUNE 3, 2022

This was back in 2013. Let’s say they have an annual contract. Paul: As sales moves away from a push model—now customers intuitively know what they want, they start Googling it and they’re buying versus being sold to—how does it change things like contract extensions and upsell opportunities?

Customer Success 52

Customer Success Sales Hiring B2B Technical Review 52

Point Nine Land

OCTOBER 22, 2019

A missed clause in a contract can mean the difference between a healthy profit and a client losing millions of dollars. Jack had a background in software development and Rian was working as an IT manager at Gowling, Canada’s largest law firm. That platform ended up evolving into the Clio Cloud Conference, launched in 2013 in Chicago.

Technical Review 40

Technical Review Scale Sales Hiring Business 40

SaaSOptics

AUGUST 16, 2018

He’s seen acquisition of JouleX, when it was bought by Cisco in 2013 for 107 million and he was a member of the founding management team and Vice President of Marketing for Internet Security Systems, where he grew the company from 5 million to over 400 million. You’ll have the transactions to develop all of those those metrics.

SaaS 40

SaaS Scale Sales Hiring Venture Capital 40

SaaSOptics

AUGUST 16, 2018

He’s seen acquisition of JouleX, when it was bought by Cisco in 2013 for 107 million and he was a member of the founding management team and Vice President of Marketing for Internet Security Systems, where he grew the company from 5 million to over 400 million. You’ll have the transactions to develop all of those those metrics.

SaaS 40

SaaS Scale Sales Hiring Venture Capital 40

SaaSOptics

AUGUST 16, 2018

He’s seen acquisition of JouleX, when it was bought by Cisco in 2013 for 107 million and he was a member of the founding management team and Vice President of Marketing for Internet Security Systems, where he grew the company from 5 million to over 400 million. You’ll have the transactions to develop all of those those metrics.

SaaS 40

SaaS Scale Sales Hiring Venture Capital 40

SmartKarrot

MARCH 8, 2022

Focused on customer happiness, Anika is passionate about developing and maintaining good relationships with customers. She has helped several companies grow and scale their business by developing streamlined customer success processes and successful customer retention strategies. Anita Toth. Annette Franz. Caroline Andreola.

VP of Engineering 21

VP of Engineering Customer Success SaaS Payments Scale 21

SaaStr

NOVEMBER 21, 2020

Rob Gonzalez: So the answer will vary based on company’s maturity level, and the type of product they sell, and how complicated it is, and the size of contract, and all that type of stuff. In the early days, we were selling much smaller contracts. Four years ago, five years ago that wouldn’t have been the case.

SaaS Payments 293

SaaS Payments Scale Payment Services Payment Solutions 293

SaaStr

AUGUST 20, 2020

Does Kyle agree that it has to be the founder who develops the sales playbook? I think you come in with some perceptions, like in San Francisco at that time, it was 2013 when we moved, Dropbox was a household name. * Why is it so hard moving from 0-1 in sales? How does Kyle advise founders when it comes to making your first sales hire?

Sales Hiring 271

Sales Hiring Sales Recruiting Scale Sales 271

SaaStr

JUNE 28, 2019

Since 2013 with their transition to SaaS have grown to more than $50 million in ARR in less than five years, while maintaining profitability. Harry Stebbings: So first I want to start on the matter and if we hear ACV so much, average contract value, just how important is it and is it the most important metric?

Outsourcing Services 134

Outsourcing Services Scale Sales Hiring SMB 134