Intercom, Inc.

FEBRUARY 18, 2020

Frameworks have drastically improved the capabilities of small teams to produce amazing experiences for people in very short periods of time. We have a small but really great infrastructure team who help maintain fast development environments. There was a time when you couldn’t do anything serious without jQuery.

Construction 221

Construction Engineering Underperforming Technical Team Benchmarks 221

Intercom, Inc.

APRIL 22, 2019

Businesses also win if, as a result of AI, teams are able to create more white-glove moments that turn users into customers for life. Rick started Guru in 2013, after successfully founding Boomi (a cloud integration and data management company) and selling it to Dell. For us, that first fit was with growing sales teams.

Scale 156

Scale Scaling Underperforming Technical Team AI Search 156

Intercom, Inc.

MAY 12, 2020

And perhaps more importantly, how can you develop it? There’s only really one way to develop product judgment and that’s through direct interaction with your customers. Create a safe environment for sound product judgment to develop by ensuring feedback is immediate, clear and concrete. ” What is it?

Underperforming Technical Team 173

Underperforming Technical Team Interviewing Communication B2B 173

Intercom, Inc.

JULY 26, 2018

Remarkably, the team stuck around with few exceptions. Josh: I had the idea in October 2013 and launched it mid-November. I’m not a good developer, but I know enough to sort of be dangerous. Hard conversations ensued. So, I wanted to have paying customer feedback as soon as possible. Was that the result of this process?

Sales Hiring 137

Sales Hiring Underperforming Technical Team Startup Finance 137

SaaStr

JUNE 1, 2021

Turns out a founding team of six MBAs creating a full suite of products sold solely to SMBs can become a multi-million dollar public company in nine years – and continue growing rapidly ($77.6 million in 2013 to $115.9 Dharmesh : …said, “This is a very bad idea. million in 2014.). I said, “Holy crap.

Part-Time VPE 290

Part-Time VPE Technical Cofounder CTO Hire New CTO 290

Intercom, Inc.

MAY 17, 2018

Today, Bob is President and CEO at The Re-Wired Group , a consultancy that’s helped develop more than 3,500 products and services. It’s almost like theory development, to understand how to look at big data. I first contacted Bob in 2013, because we didn’t know what to say on our marketing site. I want that.

Sales Hiring 202

Sales Hiring Interviewing Scale Underperforming Technical Team 202

SaaStr

APRIL 9, 2019

Mallun Yen : And, you’ve done that with a number of your executive team, and, in fact, most of your executive team are the ones that you hired early on in the day. Mallun Yen : Well, I think one interesting thing that you have instilled on your team though, and this is something that you do yourself right?

Sales Hiring 141

Sales Hiring Scale CTO Hire Marketing 141

Neil Patel

SEPTEMBER 21, 2020

From the beginning, Distilled has always been focused on technical SEO, focusing on the development aspects of content marketing. 500 2013 list of fastest-growing media companies in the United States. ” Eric Sui and the Single Grain team are turnaround specialists. Distilled – Best for Technical SEO.

Content Marketing 134

Content Marketing Technical Review Marketing Banking 134

Baremetrics

OCTOBER 11, 2021

If you’re asking yourself how much time, energy, and finances you should be investing into developing your content, look no further. This blog was born alongside Baremetrics’s launch in 2013. So, how can better content marketing help YOU?

Content Marketing 113

Content Marketing SaaS Payments Investment Marketing 113

Unbounce

OCTOBER 1, 2019

After exploding onto the scene in 2013, Zola quickly became the fastest-growing wedding startup in the United States, trouncing old-school competitors with their headache-free approach to big-day planning. By now, you’ve probably heard something about Zola. How Can Ecommerce Marketers Get More Sales Through Targeted Messaging?

Scale 111

Scale Marketing Underperforming Technical Team Merchant Services 111

SaaStr

APRIL 23, 2019

And the end of 2012, or beginning of 2013, we actually met, and decided to start one called Pagar.me Henrique: So, we applied to YC with this VR idea, which, looking back, it was pretty bad, but at the time we thought it was great. Anu: And then the rest of the team? The first end team. Henrique: So, one, you need a team.

Sales Hiring 214

Sales Hiring Sales Recruiting Scale Payment Methods 214

User Pilot

NOVEMBER 23, 2023

Automation frees up PMs’ time so that they can focus on activities that make the biggest difference, like product strategy development. According to World Economic Forum data , the number of jobs requiring the use of AI has increased by 450% since 2013. When integrated well, AI can enhance the product experience for customers.

AI 105

AI Management Data Analysis Technical Review 105

Sales Hacker

DECEMBER 8, 2020

How to build a more diverse team [24:50]. Through that, he went to university where he studied AI and cybernetics, ultimately leading big teams in EMEA for AppDynamics. Learn how modern sales teams with deals, win deals now. Modern sales teams, winning deals using 6sense. Show Introduction [00:09]. Sam’s Corner [34:03].

Scale 117

Scale Sales Hiring Sales Recruiting Technical Review 117

Outseta

MAY 8, 2020

What I’m hoping this post provides is an objective look at the world of technology start-ups—the good, the bad, and the ugly. Before I lived it, I thought of the tech world as being very business oriented—a place owned by analytical types and developers writing rigid blocks of code that looked like gibberish to me.

Part-Time VPE 102

Part-Time VPE Fractional VPE Sales Hiring Underperforming Technical Team 102

ProfitWell

OCTOBER 23, 2019

A literal downfall, in poor Icarus’s case, after his wings melted mid-flight. Thankfully, you don’t need to end up like poor Icarus. Your product is only part of that equation—your onboarding process, customer success teams, and self-service education also play a huge role. He was excited to go flying.

Churn 56

Churn Payment Methods Payment Services SaaS Payments 56

SaaStr

AUGUST 7, 2020

From strategies in recruitment and team building to sales tactics, these leaders from Salesforce, nCino, and Vlocity, will discuss the top tips for moving beyond horizontal SaaS and building a billion-dollar SaaS company. David, you talked a bit about the team and the founders. I was amazed by how big Salesforce was in the ecosystem.

Payment Solutions 215

Payment Solutions Pricing Payments Payment Services 215

Casey Accidental

NOVEMBER 28, 2023

The Summit gathered ~40 CPOs and product leaders to chat through topics centered around product development and product-led growth. Most companies when they find product/market fit with their first product only have one acquisition and engagement loop that is successful, and the job of most of the team is to refine and scale those loops.

Payments 63

Payments Scale Payment Methods Underperforming Technical Team 63

SaaStr

JULY 8, 2020

When shelter in place started, the conversation we’ve had internally on our team is we have to think of ourselves as Navy SEALs, where we’re at base camp right now, and we’re going to train and we’re going to work on our playbooks and do our research. Personally, our team has been holding back a little bit.

Investment 210

Investment Technical Review Part-Time VPE Development Team Review 210

Sales Hacker

FEBRUARY 11, 2020

Prior to Ometria, Pete has been growing SaaS revenue teams for almost 20 years. Outreach triples the productivity of sales teams and empowers them to drive predictable and measurable revenue growth by prioritizing the right activities and scaling customer engagement with intelligent automation. He lives with his family in North Wales.

Sales Hiring 82

Sales Hiring Scale Sales Underperforming Technical Team 82

Sales Hacker

MARCH 2, 2021

Today, Michelle leads a large team at HubSpot, which just came off a strong year, despite — or perhaps because of — the pandemic. Learn how the team follows up with every lead in record time after virtual events and turns them into revenue. She was one of the best on her team. Before we get there, we want to thank our sponsor.

Scale 68

Scale Sales Underperforming Technical Team Outsourced Development 68

Andreessen Horowitz

APRIL 30, 2024

ABOUT IN THE VAULT “In the Vault” is a new audio podcast series by the a16z Fintech team, where we sit down with the most influential figures in financial services to explore key trends impacting the industry and the pressing innovations that will shape our future. Follow this show on our podcast feed so you don't miss an episode.

Payment Solutions 81

Payment Solutions Payments Payment Services SaaS Payments 81

User Pilot

MARCH 7, 2024

Frida Ahrenby : “I started out in sales in the TelCo industry, I started from working in one of the biggest TelCo providers in the Nordics, moving on to product management, then business development, and then a role in marketing and sales again. My official title was the ‘COO’ but on Fridays, I made pancakes for the developers.

Technical Review 105

Technical Review CTO Coach Sales Hiring CTO Hire 105

OpenView Labs

MAY 20, 2019

That’s certainly true in developer tooling (AWS), sales and support (Salesforce), MarTech (Adobe), commerce (Square), HR tech (Workday) and even vertical markets (Veeva). SaaS companies now report 9 competitors on average , up from just 2 back in 2013. Everywhere you look there are dominant SaaS companies with thriving products.

Scale 70

Scale Startup Technical Review Software Review 70

Unbounce

JULY 30, 2019

With that in mind, Unbounce has teamed up with a few heavy-hitters of marketing to give you the rundown on how you can start with your holiday campaigns and landing pages today. (So, ” (She and Val Geisler recently teamed up for a webinar on writing copy for holiday emails , so she has a lot to say on the subject.).

Scale 111

Scale Branding Underperforming Technical Team AWS 111

Andreessen Horowitz

NOVEMBER 14, 2023

So I had this idea for Mercury in 2013, but it didn’t start until 2017. When I first started in 2006, everything was really bad. You have to spend a reasonable amount of time, sometimes years, developing. I’m a big fan of keeping teams fairly lean at the start. Immad Akhund: Sure.

Sales Hiring 93

Sales Hiring Banking Scale Pricing 93

OpenView Labs

MAY 20, 2019

That’s certainly true in developer tooling (AWS), sales and support (Salesforce), MarTech (Adobe), commerce (Square), HR tech (Workday) and even vertical markets (Veeva). SaaS companies now report 9 competitors on average , up from just 2 back in 2013. Everywhere you look there are dominant SaaS companies with thriving products.

Scale 51

Scale Startup Technical Review Software Review 51

OpenView Labs

MAY 20, 2019

That’s certainly true in developer tooling (AWS), sales and support (Salesforce), MarTech (Adobe), commerce (Square), HR tech (Workday) and even vertical markets (Veeva). SaaS companies now report 9 competitors on average , up from just 2 back in 2013. Everywhere you look there are dominant SaaS companies with thriving products.

Scale 40

Scale Startup Technical Review Software Review 40

ChurnZero

JUNE 3, 2022

VC and PE firms now ask founders about the metrics owned by CS teams, specifically NRR and GRR , within the first ten minutes of conversation. You Mon: When I think about being a leader, it’s all about how do I get my team to succeed. This was back in 2013. They’re the proactive team. Boards are asking for it.

Customer Success 52

Customer Success Sales Hiring B2B Technical Review 52

ChurnZero

JUNE 3, 2022

VC and PE firms now ask founders about the metrics owned by CS teams, specifically NRR and GRR , within the first ten minutes of conversation. You Mon: When I think about being a leader, it’s all about how do I get my team to succeed. This was back in 2013. They’re the proactive team. Boards are asking for it.

Customer Success 52

Customer Success Sales Hiring B2B Technical Review 52

Chargify

SEPTEMBER 25, 2019

However, things weren’t really working, as evidenced by the fact that they did over $3,000,000 in revenue in 2013 but yielded minuscule profits. Virtualized teams for support on implementation. Although Russ was now able to identify which ideas were a bad fit for him, he was still struggling to come up with a good one.

Subscription 40

Subscription Payment Features Consulting Business Model 40

Unbounce

JANUARY 11, 2025

And say you finish price testing and have customers paying one monthly fee while others are paying a different onethats a minefield in and of itself (not to mention headache-inducing for your customer management team). It was criticized for its high price tag and poorly developed architecture for multi-platform games.

Pricing 52

Pricing Payment Methods SaaS Payments Payment Services 52

Unbounce

JANUARY 11, 2025

And say you finish price testing and have customers paying one monthly fee while others are paying a different onethats a minefield in and of itself (not to mention headache-inducing for your customer management team). It was criticized for its high price tag and poorly developed architecture for multi-platform games.

Pricing 52

Pricing Payment Methods SaaS Payments Payment Services 52

Sales Hacker

OCTOBER 7, 2021

Never believe that doubting yourself is a bad thing. That company only lasted another year before they were out of business, so it was a poor use of my energy, time, and being away from my family – a lesson I work to pass on to others new in roles today. Invest in your development internally and externally. Joyce Johnson.

Scale 137

Scale Sales Recruiting Sales Hiring VP of Engineering 137

Intercom, Inc.

JUNE 19, 2019

When it comes to platform strategy, Ceci’s experience is unparalleled, having worked at Box as part of their founding platform team before later joining Slack in 2015 to found the platform marketing team there. If there’s customer adoption , developers generally will come. Measuring platform success is complicated.

Marketing 217

Marketing Underperforming Technical Team Technical Review Sales Hiring 217

SaaStr

AUGUST 12, 2022

And my first investment ever in 2013, in the old, old days, was Pipedrive which ended up selling for well over a billion dollars cash during the peak. But it sounds like the bad news is you’ve got a limited runway. It’s not the investor’s problem if you have an expensive team. You already raised money.

Scale 245

Scale SaaS Payments Scaling SaaS 245

Unbounce

AUGUST 29, 2019

And while we considered illustrations, our design team ultimately decided to go in a different direction. As marketers trying to stand out in an increasingly competitive industry—is it bad for us to follow design trends? You almost always need to scope out a big chunk of your marketing team’s time, budget, and brainpower.

Trends 111

Trends Software Review Development Team Review Technical Review 111

SaaStr

AUGUST 20, 2020

343: Kyle Parrish is the Head of Sales @ Figma, the company that helps teams create, test and ship better designs from start to finish. Kyle was in charge of creating the Austin, Texas sales team @ Dropbox, what were some of his biggest lessons when it comes to moving sales outside of HQ? What worked? What did not work?

Sales Hiring 271

Sales Hiring Sales Recruiting Scale Sales 271