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Driving new revenue: how real-time support improves conversion

Intercom, Inc.

Many businesses look at customer support through the lens of their bottom line, and they look to drive support costs down in two ways: Drive operational efficiency – e.g. improve team productivity, offer self-service support. Look no further than the 2017 edition of Mary Meeker’s Internet Trends Report.

Revenue 213
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The Fourth Industrial Revolution: The Intelligence Revolution

Clouded Judgement

Attention Is All You Need (which detailed the transformer architecture) came out in 2017. Management and Monitoring Summary: Efficient management and monitoring are essential for optimizing data center performance and ensuring operational efficiency. From 110 > 90 > 55 years between industrial revolutions.

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Stripe’s Will Larson on engineering and infrastructure management

Intercom, Inc.

As Stripe becomes an increasingly mature company, efficiency will get more important for us, but right now we’re very focused on making sure that we’re proving the very best possible experience to the merchants. Our internal operating efficiency in terms of our infrastructure spend, etc is a little bit lower on our priority list.

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Paul Adams on avoiding over-corrections and finding balance when problem-solving

Intercom, Inc.

We had halved our efficiency. At the start of 2017, we decided we were going to swing the other way and actually have small projects again. In 2017, back to small things. The great product companies I’ve observed certainly obsess over that process , and they obsess about being operationally efficient and excellent.

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50 Sales Champions: Winners of the Sales Hacker Top 50 Awards 2019!

Sales Hacker

Preeti was also on the Top 50 list in 2017! Vladimir has created sales processes that improved the operational efficiencies of the team and client satisfaction. “Preeti has amazing work ethics and personality. She never ceases to help others in a selfless manner, be it her clients or other account executives such as myself.”.

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50 Sales Champions: Winners of the Sales Hacker Top 50 Awards 2018!

Sales Hacker

Preeti was also on the Top 50 list in 2017! Vladimir has created sales processes that improved the operational efficiencies of the team and client satisfaction. “Preeti has amazing work ethics and personality. She never ceases to help others in a selfless manner, be it her clients or other account executives such as myself.”.

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The 2021 State of SaaSOps Report

BetterCloud

This is nearly a 7x increase in SaaS app usage since 2017, and almost a 14x increase since 2015. Improved operational efficiency. SaaS-Powered Workplaces report that today 45% of their routine SaaS operations is already automated and estimate it will rise to nearly 80% in three years. Lack of visibility.

Scale 59