SaaStr

NOVEMBER 26, 2024

He personally emailed every customer who canceled their Zoom subscription to understand their issues. This dedication to user experience helped shape Zoom into a more user-friendly platform than its competitors.

VP of Engineering 263

VP of Engineering Software Engineering Company Culture Engineering 263

SaaStock

JANUARY 25, 2019

Its focus is on helping companies handle financial routine and streamlining processes related to accounting, banks, stock, and electronic invoicing, among others. Vindi is a PCI-certified online payment platform for recurring billing. Founded : 2017. The tool supports multi-currency billing and electronic invoicing.

SaaS Payments 257

SaaS Payments Payment Solutions Payment Methods Payments 257

FastSpring

MAY 14, 2019

Here’s how your company can benefit from switching from a perpetual license to a subscription plan. Reason #1: Subscriptions support product innovation. Switching to a subscription plan doesn’t mean your company gets to neglect customer acquisition. Reason #2: Subscriptions increase the accessibility of your software.

Payment Features 98

Payment Features Payment Methods Subscription Payment Services 98

The Angel VC

MAY 12, 2018

We generate over 90% of our revenue from self-serve channels — users who purchase a subscription through our app or website. 4 – More than half a million $ per head As of December 31, 2017, Dropbox had 1,858 employees. Revenue for 2017 was $1.107B. 3 – It’s a Mouse Hunter! That’s $595,800 per employee. Mind blown. Wait, what?

AWS 187

AWS Scale Subscription Payment Features 187

Clouded Judgement

AUGUST 16, 2024

One of the clearest examples of how lopsided the services-to-software dynamic can be is from Mulesoft’s S1 filing in 2017. Most public companies don’t report net new ARR, so I’m taking an implied ARR metric (quarterly subscription revenue x 4). At the time, Mulesoft estimated their market opportunity at $29 billion.

Outsourcing Services 274

Outsourcing Services Cloud Software Outsourced Development 274

Clouded Judgement

JUNE 19, 2024

The charts below show the change in quarterly revenue YoY (so Q1 ‘24 rev - Q1 ‘23 rev) going back to 2017. To calculate implied ARR I take the subscription revenue in a quarter and multiply it by 4. These charts clearly show the ZIRP pull forward, the ensuing cloud cost optimizations, and then the recovery.

Cloud 318

Cloud GCP(Google Cloud Platform) Software Azure 318

SaaStr

JUNE 19, 2024

Kelsey joined them as CPO, and they started experimenting with less expensive packages downmarket where customers could go online and set up a subscription. They made a subtle change with the CTAs, and when they launched the new experience: There was a 30% increase in in-product subscriptions because they drove users to the pricing page.

Scale 303

Scale Scaling Underperforming Technical Team User Experience 303

Buffer Resources

AUGUST 16, 2023

We’ve shared a number of parts of Buffer’s business transparently over the years — and one piece we’ve always wanted to expand on is where your money goes when you pay for a Buffer subscription. This means our software is hosted on the cloud and used over an internet connection via a web browser or mobile app.

Merchant Services 98

Merchant Services Payment Services Payment Features Payments 98

IT World

OCTOBER 19, 2021

Zoho has expanded its Zoho One business software suite to include more than 50 apps, adding a wide range of capabilities around analytics, security management, and employee experience. The vendor launched Zoho One in 2017 with the goal of providing access to a wider range of the applications across its extensive portfolio.

Payment Features 142

Payment Features Subscription Software Management 142

Chart Mogul

APRIL 25, 2019

We took a peek at how our own subscription model and cash flow is affected by the compounding nature of SaaS. What this shows is that in 2018, the biggest chunk of cash received (in yellow) came from customers who signed up in 2017. SaaS Q&A: How does annual billing impact a subscription business?

Subscription 90

Subscription Payment Features Retention Startup 90

SaaStock

FEBRUARY 14, 2019

In the past months, he has offered a pricing teardown to every subscription business you can think of, from Spotify and Netflix to NYTimes and Match.com.Patrick’s professional experience is diverse and curious: his first job was at the U.S. Then she joined Winning By Design in 2017 as Latin America Director.

Technical Review 207

Technical Review Scale Entrepreneurship Sales Hiring 207

Chart Mogul

DECEMBER 19, 2017

Here's a summary of what we shipped, published and achieved in 2017, in case you missed something! We kicked off 2017 by announcing our integration with GoCardless. Also: We published a follow-up to our most popular blog post of all time: SaaS landing pages in 2017: Our analysis of 100+ top businesses. Life or death.”.

Payments 58

Payments SaaS Payments Payment Solutions Scale 58

Chart Mogul

JULY 24, 2018

Subscription businesses are experimenting with hybrid billing models, mixing recurring revenue with one-time payments. In the enterprise software market, the move to a recurring revenue model is effectively complete. By 2020, all new entrants and 80% of historical vendors will offer subscription-based business models”.

Subscription 76

Subscription Payment Features Payment Solutions SaaS Payments 76

Chart Mogul

APRIL 20, 2018

I sat down with Ulysses founder Max Seelemann to understand the thinking behind the company's move to a subscription-based model in 2017 which made waves in the software industry. Recurring payments give us planning security and enable deep thought. The economics of perpetual licensing vs. subscriptions.

Payment Features 49

Payment Features Subscription SaaS Payments Payment Services 49

Sales Hacker

AUGUST 18, 2020

He even managed to help pivot the company from a programmatic transactional revenue model to a subscription model over the course of, not just the last three months during COVID, but over the course of the last few years. Sam Jacobs: Is it a subscription service? Is it recurring revenue, or is it delivered in a different way?

Subscription 116

Subscription Payment Features Scale Underperforming Technical Team 116

Chargify

FEBRUARY 1, 2018

Over the last decade, recurring revenue has emerged as the preferred model for businesses moving beyond transactional commerce. While the first generation of recurring revenue was defined by simple subscriptions—think Netflix’s original “one-size-fits-all” $7.99 From Static Subscriptions To The Relationship Economy.

Subscription 75

Subscription Payment Features AWS Scale 75

Intercom, Inc.

JULY 4, 2018

This was the basis for my talk on the 2017 Inside Intercom world tour. In the world of subscription-based business models, your product better deliver. And in the world of subscription-based business models, where switching software is a whole lot easier and cheaper, your product better deliver. This still happens all the time.

Marketing 191

Marketing Sales Hiring Sales Recruiting Innovation 191

Intercom, Inc.

APRIL 12, 2018

Dribbble was bootstrapped for nearly a decade before being acquired in early 2017, when Zack joined, and it was already profitable too. A lot of the features in the Dribbble Pro subscription were built in reaction to requests we’ve gotten from the community. He’s also a mentor at Reforge and 500 Labs.

Business 215

Business Branding Startup Leadership 215

Chart Mogul

OCTOBER 12, 2017

After several recent high-profile Mac apps pivoted to a subscription model, users are left feeling cheated. Developer MacPaw is planning to solve that, with Setapp - the first all-you-can-eat subscription service for Mac apps. As a business we had a huge demand to move into subscriptions.”. The pitchforks are out.

Subscription 75

Subscription Payment Features Underperforming Technical Team Software Review 75

Intercom, Inc.

JULY 4, 2018

This was the basis for my talk on the 2017 Inside Intercom world tour. In the world of subscription-based business models, your product better deliver. And in the world of subscription-based business models, where switching software is a whole lot easier and cheaper, your product better deliver. This still happens all the time.

Marketing 165

Marketing Sales Hiring Sales Recruiting Innovation 165

Buffer Resources

SEPTEMBER 5, 2024

  For example, take a look at how our Content team worked together back in 2017 to plan our editorial calendar. But before sending the article off to my colleagues for review, I run a perfunctory check through Grammarly, for which we have a team subscription.

AI Search 105

AI Search Social Media Systems Review Technical Review 105

Intercom, Inc.

JANUARY 2, 2019

Whether it’s driving webinar signups, newsletter subscriptions, qualifying leads and booking demos, Custom Bots enable marketers and sales teams to supercharge their pipeline and capture new revenue. When combined with video, our customers have seen 4x the engagement rates of email and up to a 36% increase in conversions.

Technical Review 141

Technical Review Engagement Branding Technology 141

Chart Mogul

MARCH 6, 2018

Spotify's recent F-1 filing is packed full of metrics and insights into both consumer subscriptions and the streaming music industry. Spotify’s filing gives us a rare look into the metrics of a large-scale consumer subscription business. This is likely due to family subscriptions and internationalization. Customer Churn Rate.

Metrics 75

Metrics Payments EKS (Elastic Kubernetes Service) SaaS Payments 75

Chart Mogul

FEBRUARY 5, 2018

In 2016, Apple rolled out expanded support for the subscription model in iOS apps — suggesting that subscriptions were the future for publishers on the App Store. Over 18 months have passed since this announcement, and native support for subscriptions on iOS is fully rolled out and available to app publishers.

Payment Methods 60

Payment Methods Payment Solutions Subscription Payment Features 60

Intercom, Inc.

OCTOBER 29, 2019

As Intercom’s business grew rapidly in 2017, we found ourselves at this exact crossroads. From our initial effort in late 2017, some problems we set out to solve for each stakeholder were: Marketing: Understand who our customers are, so we can effectively reach them.

Business 184

Business B2C Scale Headcount 184

ProfitWell

AUGUST 18, 2020

"This space, the subscription SaaS space, this is it. She started with Zuora as the Vice President of Customer Business Innovation in 2017. There she learned about different softwares and their hosting capabilities, for a recurring fee. Fast forward to 2017 and Amy lands a job at Zuora, the pinnacle of SaaS.

Payment Solutions 98

Payment Solutions SaaS Payments Payments B2B 98

Chart Mogul

JANUARY 27, 2020

Flipsnack started using ChartMogul in early 2017. The PDF download was a premium option, available with a subscription. We suspected this was one of the reasons why we had such a high churn rate for monthly subscriptions: those who needed the one-time download were buying a subscription for one month only and then quickly canceled.

Revenue 129

Revenue Sales Hiring Subscription Payment Features 129

Navint

JUNE 25, 2019

Jeff Wissink shares what Navint has found to be the secret to establishing value-based subscription pricing, and it may surprise you. Whenever we work with clients on their recurring revenue businesses, the topic of subscription pricing inevitability comes up. A Streaming Service Story of Subscription Pricing.

Subscription 45

Subscription Payment Features Pricing SaaS Payments 45

Intercom, Inc.

NOVEMBER 21, 2019

In an era when more and more businesses adopt a subscription model, strong customer retention is the key to sustainable long-term growth and requires a laser-like focus. . Tara joined the company in 2017 and has been instrumental in helping the company scale and retain more customers through a unique customer-centric approach to marketing. .

Retention 34

Retention Scale Marketing Underperforming Technical Team 34

Totango

AUGUST 23, 2017

Now in the subscription economy, organizations write a small check (or none at all in a freemium model) for only what they are using. In the past when selling technology, organizations would sign on the dotted line and pay upfront.

Customer Success 66

Customer Success Marketplace as a Service Scale Benchmarks 66

Tom Tunguz

JANUARY 1, 2017

They sell their APM software as a perpetual software license in addition to a subscription (SaaS). First, Subscription generated 80% of the revenue in 2014. AppDynamics subscription revenue has three parts: time-bound licenses (42% of last 9 months’ revenue), SaaS (38.6% AppDynamics generates revenue three ways.

Benchmarks 100

Benchmarks Metrics Software Review SaaS 100

Neil Patel

AUGUST 27, 2021

In 2017, Substack took the market by storm by allowing creatives, journalists, and bloggers to make money from their own email newsletters. Substack provides a way to build an email marketing list, write newsletters, charge subscribers, and manage payments. Patreon is a subscription platform allowing creatives to charge for their work.

Payment Methods 137

Payment Methods Payments Social Media Payment Services 137

ProfitWell

OCTOBER 7, 2019

Today on Recur Now, the astronomical findings of Zuora’s Subscription Economy Index are released. We’re also talking subscription sports with a pricing expert, and highlighting a former Netflix culture-building badass. Your top subscription news. I said in 2017, this was the most overvalued company in the world.

Payment Features 49

Payment Features Subscription Payments Payment Services 49

Unbounce

OCTOBER 22, 2020

Shoppers will be actively looking for deals in categories like clothing, health, beauty, food, electronics, and subscription services—and they won’t just be looking on Amazon, either. If you’re a subscription toothbrush company and you offer an extra tube of toothpaste, those customers retain at a 15-20% higher rate.

Sales 145

Sales Branding Underperforming Technical Team Subscription 145

Neil Patel

SEPTEMBER 13, 2021

If you’d like to embed a video from YouTube or Vimeo as opposed to using your popup as a subscription form or announcement area, this script makes it easy to do just that. The $5 per month subscription fee allows you to: grow your email lists increase your sale conversion rates use unlimited customizable popups, slide-ins, and embeds.

Advertising 122

Advertising Marketing Mobile Social Media 122

Teamgate

FEBRUARY 18, 2020

In the 2017 report, CIO magazine stated that around one-third of all CRM projects fail. CRM not only manages your contact records, but it can integrate with other systems, including ERP, accounting and invoice software , social media, and more. . The Most Common CRM Mistakes and How You Can Avoid Them.

Software 93

Software Social Media Payment Features Finance 93

OPEXEngine

MAY 3, 2022

Deferred Revenue for SaaS companies is the contractual obligation to deliver the SaaS product for the period invoiced. 2014-09, Accounting Standards Codification (ASC) number 606: “Revenue From Contracts With Customers,” which was required for public companies with annual periods that began after December 15th, 2017.

Deferred Revenue 59

Deferred Revenue Metrics SaaS Payments Payment Features 59