SaaStr

MARCH 17, 2020

Our net retention rate was over 130%, so we have this really great pool of customers that all we needed to do was kind of find them. Another way that customers become advocates is a personal relationship with the account team. One the first one, online reviews is a huge area of focus for our customer marketing team.

Scale 189

Scale Payment Services Sales Hiring Payment Methods 189

Chart Mogul

FEBRUARY 5, 2018

In 2016, Apple rolled out expanded support for the subscription model in iOS apps — suggesting that subscriptions were the future for publishers on the App Store. Firstly, here are the subscription features Apple currently supports on the App Store: Auto-renewable subscriptions (user automatically remains subscribed until cancellation).

Payment Methods 60

Payment Methods Payment Solutions Subscription Payment Features 60

Intercom, Inc.

MARCH 22, 2018

Upon joining that team, I led online marketing and user acquisition growth for about a year. There are trade-offs between the two, and clearly their method won out. There was one other person inside the company already digging into this lever, so we connected and really hit it off. We raised a $1.5-million

Marketplace as a Service 189

Marketplace as a Service Scale Payment Solutions Payment Services 189

Neil Patel

DECEMBER 8, 2020

In 2017, Facebook launched its answer to the burgeoning streaming video market: Facebook Watch. Hyper-Personalized Content. Facebook is all about personalized content, and Facebook Watch lets you upload videos right to your target audience. Pulling content over from YouTube or even your website won’t work for many reasons.

Payments 129

Payments Payment Methods Mobile Engagement 129

SaaStr

SEPTEMBER 13, 2020

If you look back on February 5th, 2019, which was the SaaStr Annual, hopefully many of you were there in person, we gave the state of the cloud presentation and talked about the power of the industry, and the power that’s been building in terms of market capitalization of just the public cloud companies and what they show.

Sales Hiring 233

Sales Hiring Scale Payments Cloud 233

Baremetrics

JULY 29, 2021

Poor communication Data from Forrester shows that 45% of US customers abandon an online purchase over poor information. Poor information can be anything like a website filled with so much information that visitors are left wondering about the core message. Personalized email is a safe tunnel to reach your customers’ hearts.

Payment Methods 104

Payment Methods Payment Solutions Payments SaaS Payments 104

Chart Mogul

MARCH 6, 2018

The introduction of a Family plan — Spotify’s Family plan allows multiple users in the same household to share a subscription — sees significantly higher retention (lower churn). Increased product personalization — This can lead to a stickier product with more invested, engaged users. year-over-year in Q4 2017).

Metrics 75

Metrics Payments EKS (Elastic Kubernetes Service) SaaS Payments 75

OpenView Labs

JULY 2, 2020

About half of respondents, evenly distributed across size or industry, were offering temporary relief on payment terms. In a nutshell, look at how much revenue you want to earn from each customer and the methods you want to use to attract your customer to build a better pricing strategy. Interesting data compiled by Ibbaka.

Pricing 135

Pricing SaaS Payments Payments SaaS 135

User Pilot

DECEMBER 3, 2020

As long ago as 2017, Harvard Business Review found that 81% of software users try to solve their own problems before seeking help. Plus: 89% of millennials prefer self serve help and onboarding to dealing with people on the phone. Retently has broken the numbers down like this: Source: retently.com. So why do you need one?

Payment Solutions 90

Payment Solutions SaaS Payments Payment Methods SaaS 90

Casey Accidental

NOVEMBER 28, 2023

It looked like this: We eventually re-architected our engagement loops to be based around personalization instead of around friends. Retention decreases. (-) 2015: Data network effects kick in (+) While friend graph ceases to work, Pinterest now has the scale of content to recommend great content just based on users’ interests.

Payments 63

Payments Scale Payment Methods Underperforming Technical Team 63

ChurnZero

APRIL 27, 2021

million round of financing led by Grotech Ventures in 2017. We certainly look at retention and net retention, though many of our companies have very few renewal cycles to evaluate at the time we invest. We also track metrics like gross and net retention, renewal rates, time to value, customer whitespace, etc.

Scale 98

Scale Customer Success Payments Underperforming Technical Team 98

Sales Hacker

JANUARY 21, 2020

Angus is an amazing person — who never went to college. Angus is an amazing person — he never went to college. In 1995, while a high school student Rhode Island he was an early employee at Intelecom Data Systems, one of America’s first commercial internet service providers and website developers. Show Introduction [00:09].

Payment Methods 62

Payment Methods Scale CTO Coach SMB 62

ProfitWell

OCTOBER 7, 2019

Each year, Comparably releases a list of the best companies to work for—in regard to items like compensation, career-personal balance, perks, and happiest employees. What we want people to understand is that you can participate with wildlife without interacting with them personally and still enjoy your experience.”. WeWork lets go.

Subscription 49

Subscription Payment Features Payments Payment Services 49

Outseta

OCTOBER 15, 2018

It made the rounds in tech circles online. in debt from Accel-KKR in November 2017 Wistia, a Cambridge, MA based video hosting company, made waves throughout the SaaS world this July when they formally announced that they had taken on $17.3M Don't fret, we just bought out our investors and took on some debt.

CTO Hire 65

CTO Hire CTO Coach SaaS New CTO 65

SmartKarrot

APRIL 13, 2020

billion in 2017. Having the top customers like Pinterest, Facebook, and Spotify with other 700,000 more on its portfolio, Pingdom provides website performance data that affect the search ranking, conversions, bounce rates, page views, and revenue of the customer. It records an average of 32 payment transactions per active account.

SaaS Payments 19

SaaS Payments Payment Solutions Payment Services Sales Recruiting 19

Incredo

NOVEMBER 1, 2019

Most commonly, startups that employ it sell their products completely via ecommerce, so that they can remain focused on quality of the product and design. The same goes for the website, customer support, and user onboarding. Focus: Product and Customer Journey. Focus: Customer Onboarding and Face-to-Face Conversion.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

SaaStock

MARCH 20, 2019

Their products include POS, hardware, software, and payment processing with a large number of additional options provided by their great ecosystem of partners. SEMrush is an online visibility management and content marketing SaaS platform that helps businesses get measurable results from online marketing. Founded: 2017.

SaaS Payments 271

SaaS Payments Merchant Services Payment Solutions Payments 271

Intercom, Inc.

NOVEMBER 25, 2021

In 2017, he wrote Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media about how companies interact successfully with customers on social media, and now he’s back with his new book, The Experience Maker, How to Create Remarkable Experiences That Your Customers Can’t Wait to Share. We’re awesome.

Payment Methods 206

Payment Methods Scale Social Media Airlines 206

Casey Accidental

DECEMBER 11, 2023

Acquisition, retention, and monetization potential of your first product is another reason B2B tends to expand earlier. And if the market is growing fast, market growth can frequently drive enough company growth on its own, like, say, Shopify with ecommerce. Their retention strategies were also different.

Payments 113

Payments Scale Payment Solutions Technical Review 113

SaaStock

MARCH 20, 2019

Their products include POS, hardware, software, and payment processing with a large number of additional options provided by their great ecosystem of partners. SEMrush is an online visibility management and content marketing SaaS platform that helps businesses get measurable results from online marketing. Founded: 2017.

SaaS Payments 100

SaaS Payments Merchant Services Payment Solutions Payments 100

SaaStr

JUNE 14, 2019

In his most recent role, Dave was the CEO @ Host Analytics where he quintupled ARR, halved customer acquisition costs and increased net retention rates before selling the company to a private equity sponsor. What does Dave believe is crucial to achieve in these in person meetings? How many meetings is normal to have in this process?

Sales Hiring 166

Sales Hiring Payment Services SaaS Payments Underperforming Technical Team 166