Intercom, Inc.

MARCH 22, 2018

Fast forward to today, and Eventbrite is the world’s largest self-service event ticketing and registration platform – processing more than 3 million tickets each week. That company would go on to be acquired by TaskRabbit, where he helped 3x core business volume as co-head of marketing. Virality was a huge one.

Marketplace as a Service 189

Marketplace as a Service Scale Payment Solutions Payment Services 189

FastSpring

MAY 14, 2019

In fact, there are plenty of successful businesses using FastSpring’s full-service ecommerce platform to enable one-time purchases. In fact, a 2017 McKinsey study found that flexibility and the perceived reduction in up-front cost to be two of the main factors driving customers to subscription products.

Payment Features 102

Payment Features Payment Methods Subscription Payment Services 102

SaaStr

SEPTEMBER 13, 2020

We celebrate businesses like that, and of course, the platform we’re on today with Zoom, that has really become a communications platform that’s defining this COVID era. If you look at the IAS vendors, they passed $130 billion revenue milestone this year. It is staggering. We call that a second act.

Sales Hiring 235

Sales Hiring Scale Payments Cloud 235

SaaStr

MARCH 17, 2020

.” Maybe they send out a message on Slack, maybe they send you a text message and they say, “Hey, do we have anyone who in Talkdesk could probably be say like of a certain size, with certain number of integrations, maybe in this regional vicinity or in this country?” We set goals for net retention and logo retention.

Scale 191

Scale Payment Services Sales Hiring Payment Methods 191

OpenView Labs

JULY 2, 2020

After four months of an unprecedented global crisis, SaaS companies are bouncing back while product led growth businesses are trading at almost 2x higher revenue multiples they started with. About half of respondents, evenly distributed across size or industry, were offering temporary relief on payment terms.

Pricing 135

Pricing SaaS Payments Payments SaaS 135

ChurnZero

APRIL 27, 2021

million round of financing led by Grotech Ventures in 2017. A: Grotech is an early-stage investor so many of our companies have only modest revenue at the time we invest, and they are typically still working to tease apart their go-to-market motion. Your customer base, and therefore revenue need to be recurring as well.

Scale 98

Scale Customer Success Payments Underperforming Technical Team 98

Casey Accidental

NOVEMBER 28, 2023

Eventually, the company needed to layer in new advertiser focused loops to monetize, but I’ll skip that detail for now. The company requires either new growth loops or new products to acquire, retain, or monetize better. The entirety of Pinterest for the first few years I was there was tuning these loops in one way or another.

Payments 63

Payments Scale Payment Methods Underperforming Technical Team 63

Baremetrics

JULY 29, 2021

It begins as the customer has either followed an embedded link or hopped into the company’s email list. For example, premium software users who have not been active on your platform within a considerable time frame. Yet, it is one of the most underrated customer retention tactics. During the 2017 last holiday season.

Payment Methods 104

Payment Methods Payment Solutions Payments SaaS Payments 104

Chart Mogul

FEBRUARY 5, 2018

Apple takes 30% of revenue for the first year of user’s subscription. Some big subscription businesses are still holding out. In our 2017 post I highlighted Spotify as an example of a company passing on Apple’s cut of revenue: “Right now, Spotify premium costs $9.99 Free trials are supported. Increased trust.

Payment Methods 60

Payment Methods Payment Solutions Subscription Payment Features 60

ProfitWell

OCTOBER 7, 2019

I said in 2017, this was the most overvalued company in the world. Zuora, the friends we know and love as the leading cloud-based subscription management platform provider, released the latest edition of its biannual Subscription Economy Index, also known as the SEI. They have rent payments. Dude, there is no IPO.

Subscription 49

Subscription Payment Features Payments Payment Services 49

User Pilot

DECEMBER 3, 2020

As long ago as 2017, Harvard Business Review found that 81% of software users try to solve their own problems before seeking help. Companies have seen their retention improve by as much as 85% when they introduce a self serve knowledge base. Retently has broken the numbers down like this: Source: retently.com.

Payment Solutions 90

Payment Solutions SaaS Payments Payment Methods SaaS 90

Navint

JUNE 25, 2019

Whenever we work with clients on their recurring revenue businesses, the topic of subscription pricing inevitability comes up. What is the right price to maximize revenue, attract new customers, or reduce subscription churn? By capturing value at both the upper and lower ends, your revenue increases by $218, from $100 to $318.

Subscription 45

Subscription Payment Features Pricing SaaS Payments 45

Sales Hacker

JANUARY 21, 2020

Today’s sponsor is Outreach , the leading sales engagement platform that enables sales reps to humanize their communications at scale, from automating the soul-sucking manual work that eats up selling time to providing action-oriented tips on what communications are working best. Now before we get there, we want to thank our sponsors.

Payment Methods 62

Payment Methods Scale CTO Coach SMB 62

Unbounce

NOVEMBER 27, 2023

Remember, even small increases in conversion rate can result in big revenue gains over time. Simplify the checkout process Checking out on an ecommerce site in 2023 should be simple, fast, and flexible. If you want to increase your ecommerce conversion rates, simplifying your checkout process is a must. How strong?

Payment Methods 59

Payment Methods AI Search Technical Review Payments 59

Outseta

OCTOBER 15, 2018

in debt from Accel-KKR in November 2017 Wistia, a Cambridge, MA based video hosting company, made waves throughout the SaaS world this July when they formally announced that they had taken on $17.3M in debt from Accel-KKR in November 2017, an enormously difficult decision that has since been generally and rightly lauded in tech circles. “We

CTO Hire 65

CTO Hire CTO Coach SaaS New CTO 65

SmartKarrot

APRIL 13, 2020

There has been a gradual shift from client/server architecture to the options provided by a hybrid cloud – the integration of public and private cloud. Owing to cost-effectiveness and confidentiality attributes, SaaS businesses continue to opt for cloud services. Hence, APIs are ubiquitously used for most SaaS businesses.

SaaS Payments 19

SaaS Payments Payment Solutions Payment Services Sales Recruiting 19

SaaStock

MARCH 20, 2019

Collibra provides a cross-organizational data governance and catalog platform that helps companies maximize the value of their data. Kustomer ’s customer management platform combines data from various sources and allows companies to offer an intelligent, powerful and flexible service. Founded: 2012. Based in: New York. Founded: 2008.

SaaS Payments 271

SaaS Payments Merchant Services Payment Solutions Payments 271

Casey Accidental

DECEMBER 11, 2023

Format changes are usually only required around platform shifts already occurring or platform shifts a larger company is trying to drive. This is creating a new value proposition for your existing audience so that you can acquire, retain, and/or monetize them better. I have written more about platforms here.

Payments 113

Payments Scale Payment Solutions Technical Review 113

Incredo

NOVEMBER 1, 2019

When you’re looking to generate significant revenue as a newbie in the SaaS market, your product prices shouldn’t go above $5000. It is a model that is designed to achieve significant revenue at a low average selling price (ASP) with the help of free trials and freemium offers. Self-Service. Enterprise. Transactional sales model.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

SaaStock

MARCH 20, 2019

Collibra provides a cross-organizational data governance and catalog platform that helps companies maximize the value of their data. Kustomer ’s customer management platform combines data from various sources and allows companies to offer an intelligent, powerful and flexible service. Founded: 2012. Based in: New York. Founded: 2008.

SaaS Payments 100

SaaS Payments Merchant Services Payment Solutions Payments 100

Intercom, Inc.

NOVEMBER 25, 2021

In 2017, he wrote Winning at Social Customer Care: How Top Brands Create Engaging Experiences on Social Media about how companies interact successfully with customers on social media, and now he’s back with his new book, The Experience Maker, How to Create Remarkable Experiences That Your Customers Can’t Wait to Share.

Payment Methods 206

Payment Methods Scale Social Media Airlines 206

SaaStr

JUNE 14, 2019

In his most recent role, Dave was the CEO @ Host Analytics where he quintupled ARR, halved customer acquisition costs and increased net retention rates before selling the company to a private equity sponsor. Before that Dave was SVP/GM of Service Cloud @ Salesforce where he led the $500m line of business for customer service applications.

Sales Hiring 168

Sales Hiring Payment Services SaaS Payments Underperforming Technical Team 168