Intercom, Inc.

MARCH 22, 2018

Fast forward to today, and Eventbrite is the world’s largest self-service event ticketing and registration platform – processing more than 3 million tickets each week. Going back a bit, Brian was a co-founder at SkillSlate, a local services marketplaces similar to Thumbtack. We raised a $1.5-million now Homeadvisor).

Marketplace as a Service 189

Marketplace as a Service Scale Payment Solutions Payment Services 189

Chart Mogul

MARCH 6, 2018

The introduction of a Family plan — Spotify’s Family plan allows multiple users in the same household to share a subscription — sees significantly higher retention (lower churn). Perhaps Spotify isn’t bothered by this, given that the retention is higher? year-over-year in Q4 2017). What decreases churn? Gross Margin.

Metrics 75

Metrics Payments EKS (Elastic Kubernetes Service) SaaS Payments 75

ChurnZero

APRIL 27, 2021

As ChurnZero recently secured a Series B investment bringing our total funding that has been raised to date to $35 million, we thought we’d take a look back and see the role that Customer Success plays at each respective stage of funding for SaaS companies. million round of financing led by Grotech Ventures in 2017.

Scale 98

Scale Customer Success Payments Underperforming Technical Team 98

User Pilot

DECEMBER 3, 2020

What a knowledge base can do for SaaS products. A knowledge base is a structured set of resources that SaaS users can access in-app, geared towards helping them get the most out of the product. As long ago as 2017, Harvard Business Review found that 81% of software users try to solve their own problems before seeking help.

Payment Solutions 90

Payment Solutions SaaS Payments Payment Methods SaaS 90

SaaStr

SEPTEMBER 13, 2020

Another collection of their customers actually turned their kitchens into service offerings. They’re facilitating virtual schooling, they’re helping governments organize. Really, cloud absorbs hardware, software and services. Because more and more hardware is becoming soft. We call that a second act.

Sales Hiring 231

Sales Hiring Scale Payments Cloud 231

Baremetrics

JULY 29, 2021

At a time when there are more SaaS solutions than ever before, keeping users engaged and bringing back disengaged users with your product has become increasingly difficult. All the data your startup needs Get deep insights into your company's MRR, churn and other vital metrics for your SaaS business. Try Baremetrics free.

Payment Methods 104

Payment Methods Payment Solutions Payments SaaS Payments 104

Navint

JUNE 25, 2019

In a recent discussion with Peter Zotto, the Chief of Staff of the subscription pricing experts ProfitWell , he said the majority of SaaS companies out there today don’t really know the right way to price their SaaS products. A Streaming Service Story of Subscription Pricing.

Payment Features 45

Payment Features Subscription Pricing SaaS Payments 45

ProfitWell

OCTOBER 7, 2019

I said in 2017, this was the most overvalued company in the world. Growing more than 350%, as consumers increasingly demand access to convenient, digital services over the ownership of physical products. Launching and monetizing new services drive greater individual account growth. Dude, there is no IPO. Over the past 7.5

Payment Features 49

Payment Features Subscription Payments Payment Services 49

Sales Hacker

JANUARY 21, 2020

Today’s sponsor is Outreach , the leading sales engagement platform that enables sales reps to humanize their communications at scale, from automating the soul-sucking manual work that eats up selling time to providing action-oriented tips on what communications are working best. Now before we get there, we want to thank our sponsors.

Payment Methods 61

Payment Methods Scale CTO Coach SMB 61

SmartKarrot

APRIL 13, 2020

SaaS companies have transformed the way global businesses work. Ever since its inception in the 1960s, SaaS has evolved from a mere time-sharing system to innovative and efficient applications that can be accessed on multiple computers. In this blog we’ll talk about SaaS business and top 50 SaaS companies in 2020.

SaaS Payments 19

SaaS Payments Payment Solutions Payment Services Sales Recruiting 19

SaaStock

MARCH 20, 2019

As we wrote in our launch post about expanding SaaStock New York into SaaStock East Coast , our main aim is to foster a community of top SaaS companies that spans all the way from Florida to Quebec. The SaaS industry’s beating heart will probably always be New York, and it will also be the home of SaaStock East Coast on June 4-6.

SaaS Payments 271

SaaS Payments Merchant Services Payment Solutions Payments 271

Incredo

NOVEMBER 1, 2019

Do you want to grow your SaaS sales team and improve your processes? maintain healthy atmosphere in your Smarketing team, make smart choices regarding your SaaS sales model, strategy, pricing, . build smoother connections both with your prospects through optimized sales process. And from SaaS sales models to SaaS pricing.

SaaS Payments 157

SaaS Payments Payment Methods Sales Recruiting Sales Hiring 157

SaaStock

MARCH 20, 2019

As we wrote in our launch post about expanding SaaStock New York into SaaStock East Coast , our main aim is to foster a SaaS community that spans from Florida to Quebec. The SaaS industry’s beating heart will probably always be New York, and it will also be the home of SaaStock East Coast on June 4-6. Funding to date: $234M.

SaaS Payments 100

SaaS Payments Merchant Services Payment Solutions Payments 100

Casey Accidental

DECEMBER 11, 2023

Acquisition, retention, and monetization potential of your first product is another reason B2B tends to expand earlier. Their retention strategies were also different. This is usually a strong retention loop. Pinterest significantly evolved how its core product worked, changing both the acquisition and retention loops over time.

Payments 113

Payments Scale Payment Solutions Technical Review 113

SaaStr

JUNE 14, 2019

In his most recent role, Dave was the CEO @ Host Analytics where he quintupled ARR, halved customer acquisition costs and increased net retention rates before selling the company to a private equity sponsor. Before that Dave was SVP/GM of Service Cloud @ Salesforce where he led the $500m line of business for customer service applications.

Sales Hiring 164

Sales Hiring Payment Services SaaS Payments Underperforming Technical Team 164