Intercom, Inc.

OCTOBER 13, 2020

ML products also require us to manage relatively large technology risks – this is an area where, unlike in most other product development, technical limitations might render the entire design impossible. New software engineers quickly learn that a lot of complexity arises from error handling. Case study: Resolution Bot.

Artificial Intelligence 281

Artificial Intelligence Machine Learning Underperforming Technical Team Development 281

Intercom, Inc.

MARCH 15, 2018

They’re the ones making sure your app is secure, that uptime looks good, and that the rest of your engineering org has the right tools to build features your users need and want. Will Larson has managed infrastructure teams for some of the biggest names in software. The tenets of foundation engineering at Stripe.

Engineering 214

Engineering Management DevOps as a Service Merchant Services 214

SaaStr

APRIL 30, 2022

The second constituent there is the developer. Why do developers love SaaS products? Customer acquisition is basically how much do you spend in terms of sales people, sales team, and in terms of marketing to acquire a new customer. Low touch you’re gonna talk a lot about what we call customer success teams.

SaaS Payments 246

SaaS Payments Metrics Payment Methods Scale 246

Audacix

MAY 11, 2023

A vulnerability assessment tools or virtual app scanning for your software team has become as important as your git repository or your ticket management system. They cannot log in to your web application or authenticate with your APIs and find vulnerabilities in your software as a logged-in user.

Underperforming Technical Team 52

Underperforming Technical Team Software Cloud Software Engineering 52

BetterCloud

NOVEMBER 1, 2017

One exec’s greatest failure: “I was seduced by a build scenario … it turned out to be a very poor decision”. At MIT’s 2014 CIO Symposium, ThomasNet President Mark Holst-Knudsen said his greatest business/technology failure was building software when they could have bought it. 52% of projects were challenged, and 19% failed.

VP of Engineering 45

VP of Engineering Underperforming Technical Team Outsourced Development Airlines 45

Intercom, Inc.

AUGUST 23, 2018

This was the basis for my talk on the 2017 Inside Intercom world tour. I’ll tell you some things I learned so far while putting together the Product Design team at Intercom – which is a tricky thing to start. Clearly, some of these things are good, and some are bad. So, how do we break out of this pattern? Our shared delusion.

Scale 136

Scale Technology Underperforming Technical Team Engineering 136