SaaStr

JUNE 19, 2024

Figure out how to convert some subset of users into paid. Refine the user experience. Be maniacal on refining and understanding the user experience by creating an experience customers love and finding ways to convert customers into paid packages or upsell them. For Bitly, they saw a pretty dated experience.

Scale 306

Scale Scaling Underperforming Technical Team User Experience 306

Intercom, Inc.

OCTOBER 13, 2020

A big risk with a project like this is always end user experience. An example of an exceptional end user experience for an ML product is the keyboard suggestions feature on smartphones. Would end users be glad to see the bot? Would it hurt their experience if the bot was irrelevant?

Artificial Intelligence 281

Artificial Intelligence Machine Learning Underperforming Technical Team Development 281

SaaStr

JUNE 7, 2019

A 2017 U.S. By tailoring the user experience, in addition to adopting a platform which is both secure and easily manages the payment process, SaaS organizations can mitigate any risk and provide customers with a simple way of making payments. Making payments accessible overseas. purchases made.

SaaS Payments 236

SaaS Payments Payment Services Payment Methods Payment Solutions 236

Tom Tunguz

AUGUST 26, 2019

During that time the product has grown from infrastructure monitoring to application performance management, logging and user experience products. in 2017, the day before their IPO. DataDog provides a very popular IT monitoring solution that has grown from its founding in 2010 to a huge business. as of this morning.

Metrics 189

Metrics Benchmarks Scale User Experience 189

SaaStr

DECEMBER 8, 2023

In 2017 or 2018, it was easy to prospect in companies. Adoption in Enterprises : Enterprises are at the forefront of adopting AI, with a focus on fine-tuning models for personalized user experiences. The short of it is that AI will fundamentally change how sales roles operate and look. Every year, there is a new step.

Artificial Intelligence 314

Artificial Intelligence AI ChatGPT Software Engineering 314

IT World

MARCH 27, 2023

Microsoft has unveiled a new app for its collaboration platform Microsoft Teams that it said will deliver faster performance and streamline the user experience.

User Experience 112

User Experience 112

Casey Accidental

OCTOBER 24, 2022

The optimal outcome for a business like that is a “good enough” user experience with account managers that can make up its flaws. Talking to humans is a bug, not a feature of what to them should be an intuitive user experience. That is usually where one looks to find the current peak in user experience.

Scale 139

Scale User Experience Underperforming Technical Team Marketplace as a Service 139

Neil Patel

NOVEMBER 12, 2020

Advanced digital marketing requires the use of even more tags that improve page rank and overall user experience. As of July 2017, the character limits for title tags in Google search results are 78 on mobile devices and 70 on a desktop. Some users will want basic information, while others will want the most current.

AI Search 145

AI Search Mobile Social Media Engineering 145

Neil Patel

APRIL 5, 2021

It went from 54.11% in 2017 to 62.41% in 2020. And as a user, this provides me with a better user experience, so I like it. Expect Google to continually do this more over time as it tends to create a better user experience. Literally 0 clicks. But here’s where it gets interesting….

Mobile 145

Mobile User Experience Data Education 145

Intercom, Inc.

APRIL 12, 2018

Dribbble was bootstrapped for nearly a decade before being acquired in early 2017, when Zack joined, and it was already profitable too. With that said, we still spend a lot of time talking to the Dribbble Community and asking them about their experience, the platform and how we can ultimately improve.

Business 215

Business Branding Startup Leadership 215

Intercom, Inc.

NOVEMBER 5, 2018

According to Kayako , 38% of consumers consider live chat to be a terrible user experience. Look no further than the 2017 edition of Mary Meeker’s Internet Trends Report. That isn’t a hollow statement. This type of support no longer cuts the mustard.

Scale 239

Scale Business Artificial Intelligence Customer Support 239

SaaStr

OCTOBER 11, 2023

Monday has gone from $7m in 2017 to over $700m in revenue today, showcasing the sheer power of compounding revenue. They put so much focus on the user experience, and A/B tested everything to make it as easy as possible to get started. monday’s Hypergrowth Journey From day one, monday built a platform. And it worked.

Scale 182

Scale Sales Hiring Scaling Banking 182

Tom Tunguz

NOVEMBER 6, 2016

These customers are hungry for novel software with similar user experiences to what they’ve become accustomed to on the web and their mobile phone. Artificial intelligence is to be a big trend in the SaaS world, a theme that matured in 2016 but will very much continue through 2017.

Artificial Intelligence 100

Artificial Intelligence Trends Marketing SaaS 100

Neil Patel

SEPTEMBER 13, 2021

As of 2017, Google introduced new rules that meant popup ads should not cover up content on mobile webpages. In our article on “7 great popup scripts and plugins,” we cover some useful, downloadable tools that can be used for customizable popup ads. Our suggested range is designed to suit any budget. What is the danger of popup ads?

Advertising 122

Advertising Marketing Mobile Social Media 122

Baremetrics

JULY 29, 2021

During the 2017 last holiday season. Optimize your product for a better UX In the age of user experience, nobody likes to bother with complicated things. As proof, 70% of customers abandon their purchases because of a bad user experience. So, with your customers, build relationships based on reactivity.

Payment Methods 104

Payment Methods Payment Solutions Payments SaaS Payments 104

FastSpring

NOVEMBER 27, 2018

In an effort to aid this push towards accessibility and user experience, Google recognizes synonyms in text and factors it into the keyword analysis performed by their crawlers. We live in a mobile-first world, as of February 2017, mobile devices accounted for 49.7% Tip #6: Make sure it’s mobile-friendly.

Social Media 91

Social Media Mobile Engineering User Experience 91

Intercom, Inc.

DECEMBER 12, 2018

Known as the Martech 5000 — nicknamed after the 5,000 companies that were competing in the global marketing technology space in 2017, it’s said to be the most frequently shared slide of all time. Bonus: You can now enable visitors and users to register for webinars directly in the Intercom Messenger with our Zoom integration.

Technical Review 223

Technical Review Technology Scale Marketing 223

Neil Patel

MAY 19, 2020

For example, during one quarter in 2017, my SEO traffic went up 39.52%, but my revenue from SEO went up only 4.29%. I used to put dates in my URLs like: Neilpatel.com/2017/12/title-of-post/. That’s all I cared about back in the day… boosting my organic traffic. I quickly learned that traffic isn’t everything.

Social Media 145

Social Media Branding Mobile Content Marketing 145

Intercom, Inc.

APRIL 5, 2018

If users don’t stick around, they won’t learn and inevitably won’t share Duolingo with their friends. As VP of Marketing and Growth at Duolingo through 2017, improving retention was the top priority of Gina Gotthilf. In her five years there, she helped take Duolingo from 3 million users to more than 200 million.

Underperforming Technical Team 223

Underperforming Technical Team Retention Engineering Metrics 223

OpenView Labs

NOVEMBER 17, 2020

This phenomenon was highly evident in Apple’s 2017 apocalypse video , which gave us a satirical glimpse of what life would be like without Apple products. Through this video, Apple connected with their users on an emotional level and made them realize that it’s not just a company, but an essential part of daily life. Success states .

Branding 91

Branding Onboarding Communication User Experience 91

Neil Patel

DECEMBER 24, 2020

Did you know a 2017 Google study showed that just one second of delay in page loading can reduce your page views by 11% and bring down the conversion rate by 7%? RUM monitoring with Pingdom gives you detailed insights into how real users experience your website across different browsers, devices, and geographic locations.

DevOps as a Service 145

DevOps as a Service Software Review GCP(Google Cloud Platform) Systems Review 145

yoursales

DECEMBER 19, 2022

Salesflare became one of the CRMs we tinker with way back in 2017. Instead of trying to put LinkedIn inside Salesflare, they've gone down the opposite path and put the Salesflare CRM inside the LinkedIn user experience. Rainking ( Acquired by DiscoverOrg August 2017 ). April 11th 2016 ).

Scale 88

Scale Sales Recruiting Sales Outsourced Development 88

Unbounce

MAY 8, 2019

A 2017 study from SoDA and Forrester asked agencies which strategies would have the most significant impact over the next 2-3 years. As Webistry know well , landing pages let you deliver more mileage out of your existing campaigns and ad spend, something that the client may not have previously considered to be even possible.

Pricing 111

Pricing Development Retention Revenue 111

ProfitWell

MARCH 6, 2020

And finally, a solid user experience is your only option. A poor user experience is simply not an option anymore. And now, let’s create a badass user experience together. In some cases, experience becomes even bigger than product itself. about their customer experience management.

Customer Lifetime Value 52

Customer Lifetime Value Social Media User Experience Construction 52

Frontegg

OCTOBER 14, 2020

Frontegg’s mission is to give SaaS innovators the same opportunity – to accelerate the delivery of enterprise-grade SaaS applications while providing the safest, most secure and optimal user experience.”. Connectivity and Integrations Experience through in-app notification center and third-party app integrations.

DevOps as a Service 52

DevOps as a Service K8S orchestration (Kubernetes) Innovation New CTO 52

Audacix

MARCH 26, 2020

Especially when you consider that 64% of IT decision makers have reported that their ERP systems have been breached between 2017 and 2019. However, if you take this step as an IT decision-maker you will eventually make your IT budget go further and improve functionality and user experience for your end-users.

DevOps as a Service 59

DevOps as a Service Systems Review Software Review User Experience 59

Intercom, Inc.

AUGUST 2, 2018

As an organization scales, managing experiments – and democratizing their learnings – quickly becomes complex. Solving that specific problem is what led Claire to build Experiment Engine, which Optimizely acquired in 2017.

Scale 140

Scale Engineering Software Review Metrics 140

OpenView Labs

MARCH 10, 2019

Mixpanel, a product analytics company, published a report in 2017 analyzing 572 products and 50 billion events. No matter what you call it, user onboarding is crucial to get it right. Now conventional wisdom has told us that delivering an incredible user experience is hard, it’s time consuming, and it’s expensive.

Sales 62

Sales Customer Lifetime Value Onboarding User Experience 62

User Pilot

APRIL 7, 2021

Source: Google Playtime EMEA 2017. However, the competitor-the one with 800,000-has majority of their users sending out the newsletter (using their core feature). Source: Google Playtime EMEA 2017. User engagement can be the difference between exponential growth and hitting a brick wall. Nobody is using the core feature.

Engagement 92

Engagement Metrics Scale Benchmarks 92

Natalia Luneva

APRIL 30, 2021

We actively encourage criticism so that we get feedback that helps us make meaningful changes to the product and constantly improve user experience. . Our biggest community is on Facebook, where we have a group for our users, followers and fans. We’ve had the group since 2017. .

Marketing 98

Marketing Social Media SaaS New CTO 98

Chart Mogul

FEBRUARY 5, 2018

In our 2017 post I highlighted Spotify as an example of a company passing on Apple’s cut of revenue: “Right now, Spotify premium costs $9.99 The New York Times also offers its Basic subscription through its iOS app: The benefits for end users are clear. Handling of communication and acceptance of pricing changes (push notifications).

Payment Methods 60

Payment Methods Payment Solutions Subscription Payment Features 60

Chargify

MARCH 28, 2018

The software was hard to use and implement, and offered little in the way of user experience. Revenue for Q4 2017 was $123.43M, compared to the previous year’s Q4 revenue of $80.62M. Zopim, Zendesk’s Live Chat product, had separate pricing: 2017. The problem and room for a better solution was clear.

Pricing 47

Pricing Innovation Scale SaaS 47

ProfitWell

JUNE 12, 2019

Tettra's approach to the shift focused on improving the user experience to make sure they were getting the most out of the product before paying for it. Using Tettra's experience as an example, here's how to make the switch from free trial to freemium and how to measure success. Build a framework for switching to freemium.

Pricing 47

Pricing Business Social Media User Experience 47

User Pilot

JULY 23, 2020

According to Mixpanel research from 2017, the cross-sectoral average rate was 20%. As we mentioned earlier, most users will hit a pay point during their first month – and this can be a major cause of churn if it’s not handled well. Arrange the user experience so that there is as little friction in this moment as possible.

Retention 95

Retention SaaS Payments Strategy Payment Solutions 95

Buffer Resources

JANUARY 25, 2024

Our next iteration of the salary formula came in 2017, and this is where we first introduced the concept of a Buffer Benchmark. 2017 was also the point in time when we started to arrive at the need for a guiding strategy or set of principles for our salary approach. Naturally, as we grew, we needed to account for greater complexity.

Systems Review 134

Systems Review Compensation Benchmarks Scale 134

Buffer Resources

JANUARY 25, 2024

Our next iteration of the salary formula came in 2017, and this is where we first introduced the concept of a Buffer Benchmark. 2017 was also the point in time when we started to arrive at the need for a guiding strategy or set of principles for our salary approach. Naturally, as we grew, we needed to account for greater complexity.

Systems Review 134

Systems Review Compensation Benchmarks Scale 134

yoursales

NOVEMBER 8, 2023

Salesflare became one of the CRMs we tinker with way back in 2017. Instead of trying to put LinkedIn inside Salesflare, they've gone down the opposite path and put the Salesflare CRM inside the LinkedIn user experience. Starting 2023 the CRMs we work most with and ecounter the most are Salesflare , Pipedrive , and Hubspot.

Scale 52

Scale Sales Recruiting Sales Outsourced Development 52