Intercom, Inc.

MAY 19, 2021

So in late 2018, Team Datastores was created, initially with a fairly conservative area of responsibility. Stronger support around RDS Aurora was top of mind as one of our MySQL tables was already far outside of AWS’ best practices. It wouldn’t be an operations team, as such – the product teams would still own their infrastructure.

Scale 216

Scale Technical Review Technology Scaling 216

SaaStr

MAY 14, 2019

Zendesk, we had our Q4 in 2018 earnings call yesterday. Mikkel : Well again, the public cloud, AWS, was the dominant leader. We are seeing platform shifts from how they traditionally run their infrastructure and services and business to seeing them run that stuff on AWS. Mikkel : Oh yeah, it is next year. Yeah, yeah.

Cloud 241

Cloud Sales Recruiting Scale AWS 241

Intercom, Inc.

DECEMBER 31, 2019

If anything, this was the decade they collectively became leaders not just of the technology industry, but of industry itself – Apple overtook ExxonMobil as the world’s most valuable company by market cap in August 2011 (that month again), and then became the first trillion-dollar company by market cap in 2018.

Payment Solutions 259

Payment Solutions Payment Methods Software SaaS Payments 259

Intercom, Inc.

OCTOBER 19, 2022

Intercom services and data are hosted in Amazon Web Services (AWS) facilities in the USA (us-east-1), Dublin, Ireland (eu-west-1), and Sydney, Australia. . All of our infrastructure and data are spread across three AWS availability zones and will continue to operate should any one of those fail. Data expiry and deletion.

compliance 138

compliance Data Software Review Scale 138

Intercom, Inc.

APRIL 22, 2021

You last chatted with us way back in 2018, when you shared your insights on engineering and infrastructure management. And one of the areas I work in is AWS cost management, and snacking there is so easy. Solving the puzzle. Infrastructure costs don’t matter at all.”

Technical Review 274

Technical Review Leadership VP of Engineering CTO Coach 274

Intercom, Inc.

AUGUST 1, 2019

I remember first meeting you and Enrique in August 2018, and your team was maybe 30 people? I was married in April 2018, and I was going back to New York. — Brex (@brexHQ) June 19, 2018. You can listen to our full conversation above, or read a transcript of our conversation below. From Wall Street to startup. Tara: Right.

Strategy 36

Strategy Payment Methods Payment Services Startup 36

IT World

FEBRUARY 12, 2020

Unsurprisingly, the Chinese cloud market is dominated by local players, with IDC figures showing Aliyun (also known as Alibaba Cloud) holding 42 percent of the public cloud marketplace in 2018, followed by Tencent Cloud at 12 percent, China Telecom with 9 percent, and Amazon Web Services (AWS) close behind with 6 percent.

Cloud 69

Cloud Marketplace as a Service AWS Marketing 69

SaaStr

APRIL 30, 2022

Check out this 2018 Europa session with Guillaume Princen, Head of France and Southern Europe @ Stripe, where he talks about the metrics you need to be focused on in your startup. That’s typically the AWS model, depending on how much space you take, service space, you will pay more. Want to know what to expect at SaaStr Europa?

SaaS Payments 246

SaaS Payments Metrics Payment Methods Scale 246

OpenView Labs

JANUARY 29, 2020

Editor’s Note: This article was first published on August 9, 2018. According to this 2018 research report by ProfitWell, companies using freemium have 50% lower CAC with NPS scores nearly double those of non-freemium businesses. Freemium vs. Free Trial: How To Pick the Right SaaS Revenue Model in 2018. Freemium benchmarks.

Pricing 82

Pricing Payments SaaS Payments Payment Solutions 82

SaaS Metrics

DECEMBER 21, 2021

According to a 2018 report by PwC, 1 in 3 clients will leave a business they have been loyal to after just a single awful experience. Is your high-tech business struggling to maintain a competitive edge and high customer satisfaction in an environment where consumer needs are frequently changing? To survive and.

Cloud 52

Cloud AWS Metrics SaaS 52

SaaStr

JUNE 3, 2020

And G2 Gives, we partner with philanthropies, we partner with some of our customers like AWS and Google Cloud, who can then make donations for every review, to thank their customers. It’s 2020 and SaaS buyers are more skeptical and suspicious, more disbelieving, more unconvinced than they were in 2019. The situation is getting worse.

Software Review 229

Software Review Scale Technical Review SaaS 229

Buffer Resources

AUGUST 16, 2023

Our hosting costs include service providers like AWS, Cloudflare, MongoDb, Twitter, etc. This means our software is hosted on the cloud and used over an internet connection via a web browser or mobile app. Merchant Fees At Buffer, we rely on Stripe, Google, and Apple for our payment processing needs. Stripe payments make up 98.5

Merchant Services 98

Merchant Services Payment Services Payment Features Payments 98

SaaStr

OCTOBER 3, 2019

And those of us and those of you who are involved in these companies, even the successful ones look an awful lot more like this. billion dollars in 2018. I think this is the misconception that many people have, that a successful company is a smooth up and to the right journey from the beginning.

SaaS 168

SaaS Sales Hiring Scale Innovation 168

FastSpring

DECEMBER 21, 2020

In 2007, I decided to build my first company, MindSea, and in 2018 I went on to start SalesRight. But I do enjoy running an awful lot. I started with Java 0.9 and have been working in tech ever since. In about 2002, I got into more of a leadership position for satellite offices of larger companies.

Technical Review 78

Technical Review Development Team Review Software Review AWS 78

The SaaS Garage

DECEMBER 7, 2018

Million in Series D Funding to Deliver Content Infrastructure for the Modern Technology Stack December 5, 2018 SAN FRANCISCO & BERLIN–( BUSINESS WIRE )– Contentful , the leading content infrastructure for digital teams, today announced $33.5 Contentful Announces $33.5 million in Series D equity funding.

Technology 53

Technology Scale PayPal Software Delivery 53

SaaStr

OCTOBER 15, 2019

Cold calling to set up demos has never worked for Mapistry, but we’ll share with you some of the strategies that have allowed us to increase our qualified lead flow by more than 400% and increase our sales ops by more than 3x in 2018. I think maybe once we saw the deck that they were using and it was pretty awful.

Underperforming Technical Team 208

Underperforming Technical Team Sales Hiring SMB compliance 208

Unbounce

JULY 30, 2019

In 2018, for example, US consumers spent a whopping $7.9 Cyber Monday 2018 represents the biggest ecomm sales day in history, and 2019 is projected to be even bigger. A mystery box takes an awful lot of the pressure off visitors looking for a meaningful gift. There’s just too much at stake not to. billion on Cyber Monday.

Scale 111

Scale Branding Underperforming Technical Team AWS 111

Baremetrics

DECEMBER 7, 2023

The company grew their total spend from $390k/mo to $750k/mo during 2018. To illustrate this better, take a look at the expense breakdown below for a made-up $6MM ARR SaaS company. Even without any breakdowns, obviously the CEO was fully aware of the company’s increased spending in sales and marketing.

Startup 90

Startup Merchant Services DevOps as a Service SaaS 90

OPEXEngine

DECEMBER 7, 2021

Usage-based pricing has been growing since at least 2018, when about a quarter of companies were using it, according to OpenView’s data. It has tended to be used most in infrastructure platforms, like AWS, Google Cloud, and Azure. Pricing model growth. But that has been changing.

Subscription 52

Subscription Payment Features Pricing Venture Capital 52

OpenView Labs

DECEMBER 13, 2019

That’s certainly true in developer tooling (AWS), sales and support (Salesforce), MarTech (Adobe), commerce (Square), HR tech (Workday) and even vertical markets (Veeva). Launched in June 2018, our Product Led Growth Index exposes the financial, operating and valuation data for the public PLG companies that we track.

Sales Hiring 52

Sales Hiring Benchmarks AWS Scale 52

OPEXEngine

OCTOBER 17, 2019

The main drivers of the cost reductions are: Hosting expense, the primary component of COR, has become more competitive, with extensive use of AWS and other hosting and network services. Better cost management of professional services for companies selling services alongside subscriptions. Source: OPEXEngine EdgarEngine 2019.

Scale 40

Scale SaaS AWS Revenue 40

SaaStr

AUGUST 26, 2022

I’m going to get the numbers wrong, I think Amazon has 10,000 open positions out in AWS. We don’t have to spend too much time on SaaStr, but since all of you invested all the time to come here, we did 2018 and 2019 in Paris, mainly for fun. I think Azure’s like 7,000, Google. I think hiring is harder than ever.

Sales Hiring 246

Sales Hiring Scale Sales Recruiting Scaling 246

OpenView Labs

MAY 20, 2019

That’s certainly true in developer tooling (AWS), sales and support (Salesforce), MarTech (Adobe), commerce (Square), HR tech (Workday) and even vertical markets (Veeva). While still a new phenomenon, a majority of the SaaS companies that have IPO-ed since 2018 have actually embraced product led growth.

Scale 70

Scale Startup Technical Review Software Review 70

Chart Mogul

AUGUST 13, 2024

upgrade the instance type on AWS), but they’re expensive and optimally we’d like the system to self-regulate. You can have multiple processes per instance , which will typically live somewhere in the cloud, for example as an AWS EC2 instance. There are remedies like vertical scaling of database (ie.

Scale 52

Scale Systems Review AWS Technical Review 52

OpenView Labs

JUNE 25, 2019

Our 2018 SaaS Benchmarking Report includes peer benchmarks that you can leverage to monitor the appropriate ranges for best-in-class CAC payback as your business matures. For SaaS businesses, hosting (AWS) costs and customer onboarding are the key costs of goods sold and are constantly being optimized. While software type (i.e.

Scale 40

Scale Development Team Review Software Review Benchmarks 40

Chart Mogul

DECEMBER 22, 2021

This year, we also migrated ChartMogul to AWS cloud. You can find the ones from past years here – 2020 , 2019 , 2018 , 2017 , and 2016. QR codes — added the ability to quickly copy your newly created API keys by scanning the QR code (instead of needing to type them out on your mobile device).

Software Review 52

Software Review Systems Review Payment Features PayPal 52

OpenView Labs

MAY 20, 2019

That’s certainly true in developer tooling (AWS), sales and support (Salesforce), MarTech (Adobe), commerce (Square), HR tech (Workday) and even vertical markets (Veeva). While still a new phenomenon, a majority of the SaaS companies that have IPO-ed since 2018 have actually embraced product led growth.

Scale 51

Scale Startup Technical Review Software Review 51

User Pilot

JULY 23, 2020

It’s easy to get hung up on sectoral benchmarks that ignore the huge variety of business types covered by a term like “SaaS” – which range from the incredibly sticky, such as AWS and Microsoft Azure, to services customers may only use rarely. All that matters is: The retention rate you have now. What that means for your business.

Retention 66

Retention SaaS Payments Strategy Payment Solutions 66

Intercom, Inc.

FEBRUARY 27, 2020

Ciaran Lee: On to Resolution Bot , this is the next generation of our Answer Bot ( which we introduced in 2018 ), our intelligent chatbot that automatically and instantly tackles common customer questions. That’s where it’s great to have a senior production engineer on the team helping us all the time. Introducing Resolution Bot.

Machine Learning 23

Machine Learning Artificial Intelligence Scale Banking 23

Sales Hacker

NOVEMBER 10, 2020

That was a rocket ship all the way through until I left the business in 2018. Other things, we had this financial plan that was showing 400 sales reps in 2017 or 2018. They’re awful. In 2015, we did 12 and a half, and then 25 million. That four-year sprint, zero to 25 million was what happened. I’m done.

VP of Engineering 83

VP of Engineering Scale Development Team Review Technical Review 83

OpenView Labs

MAY 20, 2019

That’s certainly true in developer tooling (AWS), sales and support (Salesforce), MarTech (Adobe), commerce (Square), HR tech (Workday) and even vertical markets (Veeva). While still a new phenomenon, a majority of the SaaS companies that have IPO-ed since 2018 have actually embraced product led growth.

Scale 40

Scale Startup Technical Review Software Review 40

Audacix

JULY 18, 2022

State Of DevOps Report 2018 Communication is the key to solving most business challenges. Naturally, your first choice is likely to be between choosing between AWS DevOps or Azure Devops. The same goes for IT challenges. So it will not surprise you to learn that sharing and communication is a "key pillar" of DevOps.

DevOps as a Service 52

DevOps as a Service Technical Review CTO Coach Underperforming Technical Team 52

SaaStr

OCTOBER 31, 2019

It was around that time about 12 years ago that Jeff Bezos launched AWS, and some of you may remember that, when he did this, Wall Street analysts were looking at him and saying, “Why would you take what’s already a very unprofitable business and drive it further into the red by investing in this AWS initiative?”

Cloud 104

Cloud Scale AWS Artificial Intelligence 104

Sales Hacker

OCTOBER 7, 2021

Sales Strategist, Top 50 keynote speakers, Best Selling author of Heart and Sell-(chosen as the textbook for Harvard’s Strategic Selling course) Top Voice on LinkedIn 2018. Following Sailthru’s sale to CM Group in 2018, Cassie took on the expanded role of Chief Customer Officer for CM Group’s 200MM+ martech portfolio.

Scale 136

Scale Sales Recruiting Sales Hiring VP of Engineering 136

Sales Hacker

MARCH 1, 2019

In December of 2018, I made ten predictions of how sales will continue to change in 2019. Prior to Outreach, Manny was the third employee on Amazon’s AWS team, and led the Microsoft mobile division from launch to $50M in annual revenue. Reserve your copy now. Why a Book on Sales Engagement? In 2014, Manny co-founded Outreach in 2014.

Scale 65

Scale Engagement Sales AWS 65

ProfitWell

NOVEMBER 5, 2019

Yes, they might kick the can down the road a little longer, but they only delay the inevitable while giving customers an awful experience in the meantime. In 2018 alone, 1,244 data breaches led to over 446 million records exposed. And while these tactics might technically be legal, they sure aren’t ethical. Of course, you know better.

Payment Features 49

Payment Features Subscription Payment Methods Merchant Services 49

SmartKarrot

FEBRUARY 4, 2022

Amazon Web Services (AWS). Amazon, the global marketplace, also offers several other services, one of which is Amazon Web Services (AWS). AWS offers cloud services to businesses. Founded in: 2018. Many companies across industries use adobe tools and services, including marketing, printing, publishing, and digital media.

Marketplace as a Service 10

Marketplace as a Service SaaS AWS Cybersecurity 10