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374: ZoomInfo founder and CEO Henry Schuck shares how he built a business from scratch and grew it into one of the most successful IPOs of the 21st century—and what it was really like…the good, the bad, and most of all, the ugly. That was February 5th, 2019. This episode is sponsored by Outgrow. It is staggering.
With an average of 52% of overall traffic from mobile devices in 2019, U.S. Nonetheless, insurance companies’ poor adaptation to the new environment was demonstrated by the many feature drops experienced by mobile sites. Missed sales and poor conversion rates are inevitable. insurance brands hit a mobile tipping point.
We kept growing over the years, and by 2019 we found ourselves looking at a fleet of somewhere around 50 machines in constant need of management, software updates, security patches, and so on. Our options were Amazon Web Services (AWS), Google Cloud (GCP), and Azure. Team expertise. AMS2 region deprecation. Disaster Recovery.
So we’re really proud of that and our whole team is really proud of that. And one thing that’s been really cool starting the company 10 years ago in an economic downturn to today, about six months ago Matthew and I and our team took the company public on the New York Stock Exchange. And so this huge shift was going on.
Where do most teams go wrong in implementing the role out of their CS strategy? Does Bridget believe CS teams should be involved in the upsell process? You know, the last time we did this, it was, I think, February 2019, so just a little over a year ago. Is there a customer success playbook that I have to develop?
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