SaaStr

SEPTEMBER 13, 2020

374: ZoomInfo founder and CEO Henry Schuck shares how he built a business from scratch and grew it into one of the most successful IPOs of the 21st century—and what it was really like…the good, the bad, and most of all, the ugly. That was February 5th, 2019. This episode is sponsored by Outgrow. What happens to growth?

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Sales Hiring Scale Payments Cloud 232

Intercom, Inc.

AUGUST 29, 2019

It’s no surprise that one of the key levers for growth as you go from startup to scale-up is your sales team. How quickly you’re able to accelerate growth depends on your ability to build a nimble sales org and develop a strong sales strategy. These lay the foundation that enables your team to run as efficiently as possible.

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Scale Sales Hiring Scaling Payment Services 172

ChurnZero

JANUARY 4, 2019

Let’s talk 2019 predictions. But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? the stuff that Customer Success teams are really meant to do). As the chatbot craze subsides, I anticipate behind-the-scenes AI to become a major trend in 2019.

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Customer Success SaaS Payments Payment Services Payment Solutions 49

Sales Hacker

DECEMBER 30, 2019

Justin is the former SVP of sales at PatientPop and a current advisor to it, as well as a tremendous number of SMB SaaS companies. This is the last episode of 2019. Justin helped build the sales team in ZocDoc. This week on the Sales Hacker podcast, we speak with Justin Welsh , Founder at The Official Justin.

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The Marketing & Growth Hacking Publication

APRIL 8, 2019

Internal Team: Hire your own Sales Development Rep (SDR) team that is 100% dedicated to outbound prospecting. Pros: No one will know your “stuff” better than internal people, it’s the best long-term solution for most companies, and begins your sales Farm Team. You build a team of four Outbound SDRs.

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Outsourcing Services Outsourced Development Sales Hiring Sales Recruiting 40

SaaStr

JANUARY 28, 2020

If something bad happens, you’re going to have to cut your burn, probably. There is one thing, I love this quote and it’s a little bit of a crude quote, not that it’s bad language-. What do you do with that lightly toxic person on your team? I’ve spent three years deploying Gainsight. Aaron : No.

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Sales Hiring Scale Underperforming Technical Team Sales Recruiting 244

Sales Hacker

OCTOBER 7, 2021

Never believe that doubting yourself is a bad thing. That company only lasted another year before they were out of business, so it was a poor use of my energy, time, and being away from my family – a lesson I work to pass on to others new in roles today. Invest in your development internally and externally. Joyce Johnson.

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SaaStr

NOVEMBER 22, 2019

Before Optimizely, Travis spent 6 years at Salesforce in a number of sales roles including building the first Platform Sales team. What does Travis advise founders when it comes to uniting customer facing teams? * This podcast is an excerpt from Aydin and Roelant’s session at SaaStr Annual 2019. Loving our podcast content?

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Underperforming Technical Team SaaS Payments Payment Services Technical Advisors 199

SaaStr

NOVEMBER 2, 2019

As for Krish, under Krish’s leadership the team has grown to over 300 people and over 5,000 clients making it one of the next generation in truly global SaaS businesses started in India. How does Krish think about purely serving the SMB market? How does he think about the mortality rate of SMBs? What questions reveal the most?

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SaaStr

OCTOBER 4, 2019

As for Jeppe, prior to founding Pleo he was the CEO @ Nodes, a design and development house that worked with brands including Loreal, BMW and Lego. Why did Jeppe decide to focus on SMBs from Day 1? How does the product build in the early days differ when building for SMB vs enterprise? What changes? * Missed the session?

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Scale SMB SaaS Payments Sales Hiring 142

SaaStr

JUNE 28, 2019

Is it best to start at enterprise and work down to SMB or does SMB and work up to enterprise work best? This podcast is an excerpt of Yamini’s session at SaaStr Annual 2019. When does SMB pricing turn into enterprise and mid level pricing and so much more. What can founders do to optimize revenue per lead?

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Outsourcing Services Scale Sales Hiring SMB 134

SaaStr

SEPTEMBER 13, 2019

As for Allison, in her 5 years at Gainsight her list of achievements in endless from running all functions that drive value for Gainsight customers, now a 150 person team, to building out the corporate development function to being the right hand to the CEO. How can one approach setting up a services team for scale?

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Engineering Scale Underperforming Technical Team Customer Success 33

SaaStr

AUGUST 30, 2019

As for Whitney, she directly leads the organization’s go-to-market efforts, including sales, marketing, business development and customer operations. When is the right time for founders to think about building out their first exec team? How can you develop a winning culture? Pssst Loving our podcast content?

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Sales Hiring Scale Technical Advisors Underperforming Technical Team 155

SaaStr

AUGUST 9, 2019

This podcast is an excerpt of Eyal and Megan’s session at SaaStr Annual 2019. Here’s what Eyal and Megan talk about: How to develop software faster. But I think what it boils down to is also how newer technology is being developed and the ability for it to inter-operate with other platforms. Missed the session?

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SaaS Payments Cloud Technical Review Sales Hiring 155

SaaStr

FEBRUARY 7, 2020

Prior to joining the world of venture, Karen was a Senior Director at Apple and before Apple, Karen spent an incredible 9 years at Box as a founding member of the executive team, where she was responsible for defining and leading Box’s Industry GTM strategy. This podcast is an excerpt from Alex’s session at SaaStr Europa 2019.

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Scale Underperforming Technical Team Investment Sales Hiring 216

SaaStr

MARCH 13, 2020

This podcast is an excerpt from Robert’s session at SaaStr Europa 2019. And I guess this was somewhat foreshadowing because I’m now backed by David Saks who is the founding team there. Our team met with David just a few days after our initial conversation in San Francisco. Harry Stebbings. Harry Hurst. Robert Vis.

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SaaS Payments Payment Methods Finance Payments 250

FastSpring

DECEMBER 8, 2022

And we had a variety of software offerings, everything from WordPress themes and plugins, a local development tool called Local and then had very SaaS like elements to our offering there. And then, for seven years, the role I had right before FastSpring, I worked for a company called WP Engine. I think that was surprising for me.

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Payment Methods Payment Solutions SaaS Payments Software Review 78

SaaStr

MAY 24, 2019

235: Andrew Filev is the Founder & CEO @ Wrike, the cloud based collaboration and project management software that scales across teams in any business. As for Andrew, he started his first software development company at the age of 18 and has been running Wrike for the last 13 years alongside advisory roles with both Ditto and Appulate.

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Sales Hiring Scale SMB Sales Recruiting 154

SaaStr

AUGUST 16, 2019

During his 5 years at PatientPop, Justin grew sales from $0 to $56m alongside the full build-out of the sales team. As a manager observing their team, what are signs that an individual is burning out? What actions and communications must they adopt to ensure that this feeling of culture over performance is accepted by the team?

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Scale Underperforming Technical Team Sales Hiring Interviewing 203

SaaStr

OCTOBER 25, 2019

Before Assist, Liat spent 6 years at Twitter where she first hand saw their hyper-growth, managing a team of 40 across New York and SF and also Liat achieved 102% to quota on average every year. Liat Bycel: Yeah, I think that career development conversation should be an ongoing conversation. Harry Stebbings: Totally.

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Sales Hiring Sales Recruiting Scale Underperforming Technical Team 160

SaaStr

MARCH 20, 2020

Before Slack, Rachel spent 4 years at LinkedIn where she led the product marketing team for content experiences. 318: The first step in success with SMB clients is to recognize that it’s not a one size fits all scenario. Companies need a specialized approach for SMB accounts, different than the tactics used for Enterprise.

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SMB Scale Startup Marketplace as a Service 222

Sales Hacker

JANUARY 21, 2025

Prior to Docusign, Rob spent over ten years at Adobe, leading the global sales and go-to-market teams for their Digital Media Business Unit and holding responsibility for over $7B in revenue. Leading a large, remote-first team. It helps me and the team be so much more productive. 55:56 – The power in simplicity.

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Scale Scaling Strategy Sales Hiring 106

Sales Hacker

DECEMBER 10, 2024

Martin brings a wealth of experience in building and scaling sales teams, developing effective go-to-market strategies, and navigating the challenges of startup growth. 35:30) Optimal team structures for SMB sales organizations. (52:25) 52:25) Why in-person sales environments are crucial for early-career development. (53:46)

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Scale Sales Hiring Scaling CTO Coach 116

Sales Hacker

MARCH 10, 2025

At the time, expansion and upsell were handled by the CS team, whose primary focus was retention and customer success, not sales. The fix: moving upsell and expansion to a dedicated sales team. The company had just raised a $30M Series C at the end of 2019 and was aggressively hiring. The result? The result?

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Scale Sales Hiring Scaling AI Search 74

Intercom, Inc.

JANUARY 23, 2020

The situations that portend failure are varied and unfortunately common – no product-market fit, no cash, bad product, burnout, to name just a few of the most obvious. Poor marketing. A better strategy is to prioritize building your audience alongside developing the product. In this world, growth trumps all other priorities.

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Underperforming Technical Team Scale Payments Payment Services 183

SaaStr

JULY 19, 2019

In terms of timing, how should entrepreneurs think about whether to start at SMB and move to enterprise or start enterprise and move to SMB? Having built numerous successful remote teams, what have been Peter’s biggest learnings in what it takes to successfully build remote teams? And so really it became a bad habit.

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VP of Engineering CTO Hire Technical Review Sales Hiring 155