SaaStr

JUNE 19, 2024

The three core areas to focus on are: Evolving your growth engine Building and solving for when to become a multi-product platform Investing in your people and team #1: Evolving Your Growth Engine Let’s start with some context for Bitly’s journey. Hitting a Plateau in 2018 The company ran into a bit of a plateau around 2018-2019.

Scale 300

Scale Scaling Underperforming Technical Team User Experience 300

Intercom, Inc.

JULY 2, 2020

But obsessing over efficiency can mask what’s most important, and most rewarding, to support teams – actually helping customers. Support teams exist to solve customers’ problems, not to deflect them or find the fastest way to hit the “close” button. The evolution of customer support. Customers] just want to use the solution.

Outsourcing Services 253

Outsourcing Services Investment Underperforming Technical Team Outsourced Development 253

Intercom, Inc.

JANUARY 21, 2020

People downloaded a record 204 billion of them from the Google and Apple app stores in 2019. If it’s one of the most common elements in our designs, why is it so often the last thing most teams focus on – if they focus on it at all? Mobile apps dominate our digital experiences. Measuring the letters. of its first screen to show text.

Mobile 291

Mobile PayPal Social Media Underperforming Technical Team 291

SaaStr

JANUARY 27, 2024

WordPress is its own ecosystem, a vibrant community of hundreds of thousands of people who create add-ons, plugins, and develop sites. There were way too many messaging apps, so Matt and the team decided to bring it all into one, and it’s secure, encrypted, and local to the device. Then, in 2023, they moved into messaging.

Underperforming Technical Team 331

Underperforming Technical Team Social Media Government Subscription 331

SaaStr

MARCH 24, 2020

Sam Blond, CSO at Brex explains why recruiting, networking and employee happiness is the key to this playbook on recruiting your sales team. I’m doing The Playbook To Recruiting Your Sales Team. Once again, amazing job to the SaaStr team. I’m really honored to share this stage with some really bad ass speakers.

Sales Recruiting 191

Sales Recruiting Sales Hiring Scale Underperforming Technical Team 191

Intercom, Inc.

JANUARY 10, 2019

Des: We’re going to talk entirely about 2019, and this will be mostly looking forward. They got a bad rep, but they’ve come through the other end, I think. Do you think that will keep going in 2019, or have we seen as much as you expect here? What’s ahead in 2019. Bots were heralded as the answer, the savior.

Scale 143

Scale Banking Technical Review Systems Review 143

Intercom, Inc.

SEPTEMBER 19, 2019

This is the recipe for a mediocre sales team. Like a sports franchise, a top team should be both collaborative and competitive. The team has grown quite a lot, but it’s still tiny: we’re now close to 40 people in 13 different countries. — Close (@close) April 15, 2019. to Close.com. Big announcement!

Sales Hiring 184

Sales Hiring Scale Underperforming Technical Team Sales 184

Intercom, Inc.

SEPTEMBER 10, 2020

It’s an approach that’s served him well along the road to building the HubSpot sales team, where he was CRO for nine years. This has created large amounts of data for running teams. . Those risks can be fatal: Mark has found a 75% failure rate for both Series A and Series C startups (as he presented during his 2019 SaaStr talk.).

Scale 226

Scale Scaling Sales Recruiting Sales Hiring 226

SaaStr

JULY 25, 2021

You can have the great product and a great team, but the market of small or very niche. The second one is the team, obviously depending on how earlier the team has a huge factor because you may be so early in your journey that there’s nothing else to point to, but the track record of the team. Jyoti Bansal: Yeah.

Sales Recruiting 261

Sales Recruiting Sales Hiring Scale VP of Engineering 261

Totango

DECEMBER 23, 2021

To help you and your team combat this dangerous phenomenon, we’re going to do a series of articles over the next few weeks discussing various burnout and mental health topics. Decreased productivity, a high turnover rate, low engagement, and employees with poor mental and physical health all lead to heavy financial burdens for companies.

Underperforming Technical Team 105

Underperforming Technical Team Customer Success Scale Leadership 105

Intercom, Inc.

JULY 17, 2021

Marianne joined us in 2017 as a Sales Development Representative. I never knew I was poor. I never knew the struggle until I was older and realized, ‘Oh woah, we were poor.’ In 2019, my parents got in a really bad car accident and completely totaled their car. It’s always, always who you are with. Take a look.

Underperforming Technical Team 138

Underperforming Technical Team Interviewing Sales SaaS 138

Sales Hacker

DECEMBER 28, 2018

The best sales conferences enrich your team, build knowledge, and offer plenty of networking opportunities (and fun)! Bad sales conferences just feel like a huge waste of time away from you prospects. We are leaving with new friends, new knowledge and new ideas.” – Team Microsoft. Director of Business Development.

Scale 91

Scale Sales Recruiting Sales Underperforming Technical Team 91

FastSpring

NOVEMBER 28, 2019

There has been a lot of hard work and dedication that has gone into this year, but our team always likes to take a moment to remember how much we have to be thankful for. Take a look at what some of the FastSpring team is thankful for this year. 2019 has been such a great year that it’s hard to put it into a handful of words!

Underperforming Technical Team 97

Underperforming Technical Team Communication Management Development 97

Sales Hacker

MAY 8, 2019

A successful close is the end goal that every sales team guns for. But despite a focus on closing sales, it remains one of the biggest issues for teams. In fact, 36% of sales teams regard it as the most challenging part of the sales process, and 28% say it’s their top priority. Giving your sales team highly qualified leads.

Underperforming Technical Team 111

Underperforming Technical Team Sales SaaS Forecasting 111

SaaStr

SEPTEMBER 27, 2023

Christoph Janz, General Partner of Point Nine Capital, shares what it takes to raise capital in SaaS, overall investment activity in 2023, and how to develop a convincing AI strategy. The good news is that we’re still at the 2019 levels. It’s not much worse than 2019, and it wasn’t that bad then.

AI 205

AI Underperforming Technical Team Cloud Strategy 205

SaaStr

JANUARY 21, 2020

Justin used Sales Culture to grow a successful PatientPop team to 140 employees and 55 million in revenue. When I was hired, I came in with one salesperson and zero dollars in recurring revenue and over the next four years grew the sales team to over 140 employees and 55 million in recurring revenue. Want to see more content like this?

Sales Recruiting 332

Sales Recruiting Sales Hiring Scale Sales 332

ChurnZero

JANUARY 4, 2019

Let’s talk 2019 predictions. But what if you could have a better idea of the changes 2019 has in store for Customer Success professionals? the stuff that Customer Success teams are really meant to do). As the chatbot craze subsides, I anticipate behind-the-scenes AI to become a major trend in 2019.

Customer Success 73

Customer Success SaaS Payments Payment Services Payment Solutions 73

Sales Hacker

SEPTEMBER 26, 2019

In April 2019, I stepped into a new job as Vice President of Enterprise and Commercial Sales. . Not only does the sales team have strong performers, but the entire company’s mission is focused on changing the industry’s approach to sales by giving sellers the information they need to close more deals. . My plan? .

Scale 83

Scale Underperforming Technical Team Sales Hiring Scaling 83

Sales Hacker

SEPTEMBER 10, 2018

Bringing salespeople in for an interview before you’ve figured out exactly how you’ll compensate them for their work leaves you in a tongue-tied, unenviable position when eager candidates ask about things like quotas, sales incentives, what data you use to set goals, and how often your team exceeds those goals.

Sales Hiring 104

Sales Hiring Compensation Sales Payments 104

Andreessen Horowitz

SEPTEMBER 19, 2023

We pulled from my prior marketplaces experience and dove into their business quickly to develop a point-of-view on the opportunity. a16z has long had an investment theory that we should invest behind strengths of a business model and opportunity, not lack of weakness. billion from 2019 to 2020. It truly has been a team effort.

Marketplace as a Service 140

Marketplace as a Service Underperforming Technical Team Scale Construction 140

SaaStr

FEBRUARY 25, 2020

For example, if you’re getting ready to close the deal, sales team’s pretty darn excited. You have to be aware, you have to listen, and you have to talk about the bad things your customers are saying about you. Is this related to a new service program we rolled out and that could be either good or bad, right?

Scale 240

Scale Underperforming Technical Team Sales Hiring Software Review 240

SaaStr

OCTOBER 31, 2019

Bessemer Venture Partners’ Alex Ferrara takes a look at trends and predictions for the cloud industry in 2019. Before I joined the venture capital industry many years ago, I was a software developer, and I worked for a startup around the 2000 time period. Want to see more content like this? Join us at SaaStr Annual 2020.

Cloud 113

Cloud Scale AWS Artificial Intelligence 113

Sales Hacker

SEPTEMBER 4, 2020

Only 48% of SDRs consistently reach their targets according to TOPO’s 2019 Sales Development Benchmark Report, 48%… that’s it. So why is quota attainment so bad for so many SDRs? These two channels have been used for decades, but that means prospects have developed strategies to avoid being disturbed by pushy salespeople.

Underperforming Technical Team 134

Underperforming Technical Team Communication Development Benchmarks 134

Scytale

JANUARY 21, 2025

The breach was attributed to vulnerabilities in the platform, specifically weak API security. HIPAA violations ) and legal settlements, such as Capital Ones $190 million payout following a 2019 breach. Invest in Employee Training: Educate your team on spotting phishing attempts and following information security best practices.

Payment Services 52

Payment Services Payment Methods SaaS Payments Payment Solutions 52

SaaStr

DECEMBER 17, 2019

Companies that have access to more accurate financial data have the ability to develop seamless exchanges of information, providing consumers with improved ways to manage their finances. “Well, fintech might be bad in the margins for me, but I can actually profit from this so let’s embrace it.” Zach : Sure.

Payments 214

Payments SaaS Payments Banking Underperforming Technical Team 214

Sales Hacker

NOVEMBER 17, 2020

This gives sales teams a big opportunity to fill that gap and build a long term relationship. According to TOPO’s 2019 Sales Development Benchmark Report , best-in-class SDRs generate $415k in pipeline per rep every month. Many people forget that selling is a team sport, especially where BDRs are concerned.

Engagement 124

Engagement Underperforming Technical Team Machine Learning Artificial Intelligence 124

User Pilot

MAY 1, 2024

Before starting his own venture, Lenny worked in the product and engineering teams of companies like Airbnb and Neustar. Renowned for his tenure on Airbnb’s product team, Lenny’s professional journey truly began in 2010 when he served as the CEO of a budding startup named “Localmind.”

Underperforming Technical Team 102

Underperforming Technical Team New CTO Interviewing CTO 102

Neil Patel

JUNE 17, 2021

consumers who love a product or brand would ditch it after several poor experiences. More concerningly, almost one in five would do so after a single bad experience. To give just one example, 87 percent of consumers read online reviews for local businesses in 2020, up from 81 percent in 2019. According to American Express , U.S.

Underperforming Technical Team 139

Underperforming Technical Team Social Media Technical Review Software Review 139

InsightSquared

DECEMBER 20, 2019

Keeping tabs on all this great content is never easy, so we’ve compiled a Best of List with top webinars from our team and partners, to guide you into the new year! In this webinar, learn how to move beyond the bottom line and build capacity in your team. Key topics include: How to identify poor pipeline hygiene.

VP of Engineering 62

VP of Engineering Underperforming Technical Team Forecasting B2B 62

Unbounce

DECEMBER 3, 2018

Back in October, we were the first to claim that 2019 will be the year of page speed. Let’s take a closer look at this update and explore why it should play a role in your page speed strategy in 2019. 4 (October 2019). That’s why we’ve made page speed our priority into 2019. It’s almost too easy to understand.

Underperforming Technical Team 111

Underperforming Technical Team Mobile Benchmarks User Experience 111

SaaStr

OCTOBER 15, 2019

Lots of us fantasize about moving upmarket, but are unsure of how to get started, is it just a matter of hiring a team of SDRs and getting them to hit the phones? You don’t want to fall into a trap of building all this custom stuff, I think you guys all know why that’s a bad idea.

Underperforming Technical Team 218

Underperforming Technical Team Sales Hiring SMB Enterprise 218

Intercom, Inc.

DECEMBER 2, 2021

From the process of disambiguation and the worst outage we ever had to our obsession with speed and how legal and engineering teams can work better together, Engineer Chats will give you a peek behind the engineering process at Intercom. The legal team isn’t there to slow R&D down. That is an ambiguous problem.

Engineering 178

Engineering Technical Review Underperforming Technical Team Systems Review 178

Sales Hacker

MARCH 18, 2019

And: “Our team has been A/B testing a statistically significant sample of subject lines and now we not only know which is the best, but we can tell you why…”. I wouldn’t be surprised if the Sales Development leaders of the future will be called “Sales Scientists” – you heard it here first. What’s Next?

Technical Review 79

Technical Review Scale Sales Underperforming Technical Team 79

Sales Hacker

APRIL 30, 2020

Companies often hire sales reps who have knowledge of, or even a passion for, the brand’s product or industry — which is great because it gives you a team of “walking brochures” who can spout off all the benefits of your product. Recruiting ideas for a high-performance sales team. Great salespeople develop their skills over many years.

Sales Hiring 120

Sales Hiring Sales Recruiting Sales Underperforming Technical Team 120

Unbounce

FEBRUARY 27, 2019

In 2019, more than half of all web pages will be loaded on smartphones. Many companies like Exporo quickly realize that coding AMP pages from scratch isn’t going to be as efficient as they need—and will take up developer resources they can’t spare. Now you needn’t wait for a developer to start creating AMP landing pages.

Underperforming Technical Team 111

Underperforming Technical Team Mobile Web Developers Web Development 111

Sales Hacker

APRIL 21, 2020

In my experience, getting caught up in shiny objects (like great numbers) during the hiring process is a straight line to Disasterville, and when the cost of a bad hire is painfully significant , it pays to take a measured approach. Also: What are the top performers in my current team doing? This is a team effort.

Sales Hiring 125

Sales Hiring Interviewing Sales Recruiting Underperforming Technical Team 125

Sales Hacker

OCTOBER 15, 2020

Two years ago, ZoomInfo CEO and Founder Henry Schuck and his then-VP of Sales Operations, Chris Hays, came up with the bold idea to challenge the sales team to convert 100 leads into product demos in one day. But, at the end of the day, the team did hit that first number. We also pull in recycled leads from the revenue-generation team.

Scale 122

Scale Underperforming Technical Team Technical Review Outbound Sales Team 122