Andreessen Horowitz

JUNE 5, 2023

When we released a16z Growth’s Guide to Growth Metrics at the end of last year, one of the biggest requests we received from founders was more information about how companies in our dataset were affected by 2022 macroeconomic conditions. We’re … The post The 2022 Effect: A Benchmarking Bulletin appeared first on Andreessen Horowitz.

Benchmarks 106

Benchmarks Metrics 106

SaaStr

JANUARY 14, 2022

— Jason BeKind Lemkin 2⃣0⃣2⃣2⃣ (@jasonlk) January 14, 2022. The benchmark returns from VC + PE returns was a stunning 62% for 2022. returns in 2022 from Private Equity (including Venture): 2. Top endowments and LPs saw a jaw-dropping 62% (!) But how did that translate into returns?

Venture Capital 342

Venture Capital Benchmarks Investment Startup 342

Tom Tunguz

MARCH 27, 2023

The average startup saw a 24% increase in sales cycle from early 2022 to 2023. These benchmarks suggest startups should plan on materially longer sales cycles into 2023. Sales cycles shifted dramatically in 2023. Slower sales cycles create pipeline shocks & startups are feeling the impacts. 60 day sales cycles are now 75 days.

Startup 311

Startup SMB Headcount Sales 311

SaaStr

SEPTEMBER 20, 2023

Discover Bessemer Venture Partners’s annual State of the Cloud report, going through trends, benchmarks, and metrics that underpin the Cloud economy. The Macro Impact On Public Cloud Software Over The Past Year Cloud stocks dropped in 2022 in a severe market pullback event that Bessemer Venture Partners call The SaaSacre.

Cloud 310

Cloud Payments Software Review Payment Solutions 310

ChurnZero

JUNE 24, 2022

2022 continues to be a grave reminder that change is constant. In our webinar, 2022 SaaS retention benchmarks , SaaS Capital Manager Director Rob Belcher shares the results from their 11th annual B2B SaaS benchmarking survey. Rob Belcher from SaaS Capital answers your SaaS benchmarking questions.

Benchmarks 98

Benchmarks Retention Software Review Technical Review 98

SaaStr

NOVEMBER 15, 2023

Consistently Strong NRR — And Higher Than 2022 Crowdstrike has targeted a 120% NRR benchmark and it’s interesting to see how it’s fluctuated blow over the past 5+ years. Being Multi-Platform / Multi-Product Key at Scale A story we’ve seen many times. The majority of their customers use 5 or more modules. #3.

Cybersecurity 299

Cybersecurity AWS Benchmarks Cloud 299

Kellblog

OCTOBER 30, 2022

One of my new benchmarking themes is that people need to pay more attention to matching their benchmarks with their aspirations. Forecast 2022 ARR growth of 36%, so they’re planning to accelerate. The post Key Takeaways from the 2022 KeyBanc SaaS Metrics Survey appeared first on Kellblog.

Metrics 136

Metrics SaaS Benchmarks Churn 136

Tom Tunguz

AUGUST 26, 2023

On Friday, Klaviyo filed their S-1 - one of the first software companies to do so since the beginning of the economic downturn in late 2022. For 2022, approximately 10.6% It’s a marvel of business with strong growth, great efficiency & the potential to reignite interest in SaaS IPOs. “Approximately 77.5%

Benchmarks 164

Benchmarks Venture Capital Marketing SMB 164

Intercom, Inc.

MAY 19, 2022

With the 2022 Customer Service Quality Benchmark Report , we wanted to look deeper than individual metrics. In this episode, we’ve invited our partners at Aircall and Klaus to discuss key takeaways from this year’s report, the challenges ahead, and trends for 2022 and beyond. Martin Kõiva , Founder & CEO of Klaus.

Benchmarks 104

Benchmarks Sales Hiring Scale Strategy 104

Tom Tunguz

AUGUST 26, 2023

On Friday, Klayviyo filed their S-1 - one of the first software companies to do so since the beginning of the economic downturn in late 2022. For 2022, approximately 10.6% It’s a marvel of business with strong growth, great efficiency & the potential to reignite interest in SaaS IPOs. “Approximately 77.5%

Benchmarks 150

Benchmarks Venture Capital Marketing SMB 150

SaaStr

JULY 18, 2022

What professional benchmarks do your employees need to know to ensure they’re in the right place? More like this at 2022 SaaStr Annual, Sep 13-15 in SF Bay Area!! How can you show them that their labor doesn’t exist in a vacuum? Career Growth. The post “What Do You Mean They Quit?!”

CTO Coach 278

CTO Coach CTO Hire New CTO CTO 278

Chart Mogul

MARCH 1, 2023

3x faster than their peers B2B SaaS businesses enjoy higher net retention than B2C SaaS Retention becomes more important as SaaS businesses enter the post-PMF growth phase Retention in 2022 was harder than ever Companies with best-in-class retention grow at least 1.5-3x See chapter 2 in the report to learn more about net retention benchmarks.

Benchmarks 98

Benchmarks Retention B2C Business 98

SaaStr

JULY 27, 2023

If you look at the year-over-year numbers, total capital raised fell 80% in Q1 this year vs. Q1 of 2022 in the United States. You can see how the market builds up until Q4 of 2021 with almost $63B of cash raised, and then fell to around $43B raised in Q1 of 2022 and $10B in Q1 of 2023. That’s a considerable drop.

AI 241

AI Trends Banking Pricing 241

ChurnZero

DECEMBER 27, 2022

Throughout the year, the ChurnZero team has shared content that explores so many different aspects of Customer Success, from career growth strategies and team management frameworks to retention tactics and industry benchmarks. Top ten Customer Success resources of 2022. 5/ 2022 Customer Success leadership study. Give it a spin.

Leadership 90

Leadership Benchmarks Headcount Artificial Intelligence 90

Intercom, Inc.

APRIL 13, 2022

But there’s a silver lining – this year’s Klaus Customer Service Quality Benchmark Report reveals there are clear positive shifts taking place in the customer support landscape in 2022. Klaus partnered with Intercom, Aircall , and Support Driven to create the second edition of the highly anticipated benchmark report.

Trends 118

Trends Scale Customer Support Scaling 118

User Pilot

JANUARY 31, 2023

Wondering what customer satisfaction benchmarking is in SaaS and how your business compares to other SaaS companies? In this article, we go in-depth about customer satisfaction benchmarks and how you can measure and improve it. In the SaaS industry, the NPS benchmark is around 40. What is customer satisfaction benchmarking?

Benchmarks 82

Benchmarks SaaS Retention Metrics 82

ChurnZero

DECEMBER 21, 2022

2022 was a tireless year. WIth that, here are ChurnZero’s top five most-attended and most-watched webinars from 2022. 4/ 2022 SaaS retention benchmarks: How does your company compare? If you’re looking for retention benchmarks to set a baseline, start here. “We’re It’s great to track.

Customer Success 98

Customer Success Scale Underperforming Technical Team Benchmarks 98

OpenView Labs

DECEMBER 14, 2021

It’s December – your 2022 budget is drafted, circulated, revised, completed and board approved… right? Whether it’s complete or not, there is a 100% chance that the budget will be adjusted over the course of 2022. Whether it’s complete or not, there is a 100% chance that the budget will be adjusted over the course of 2022.

Scale 80

Scale Sales Benchmarks Finance 80

ChurnZero

OCTOBER 15, 2021

Where is Customer Success Headed in 2022? In this article, we share three Customer Success trends to look out for in 2022: NRR becomes red hot (watch out). The existence of this benchmark shows how far CS has come, but there’s still further to go. Why NRR benchmarks are dangerous. Be prepared to be benchmarked.

Customer Success 97

Customer Success Benchmarks Scale Underperforming Technical Team 97

SaaStr

FEBRUARY 14, 2024

Team Size Compared to Benchmarks If your CSM owns a million-dollar book of business or if you’re a $500M business, you should have 500 CSMs. Renewals have taken priority over engagement compared to 2022, and then expansion follows. This is great news because onboarding is one of the best ways to bring down churn for SMBs.

Customer Success 303

Customer Success Sales Hiring Scale Headcount 303

SaaStr

MARCH 27, 2023

Capchase’s dataset is comprised of roughly half bootstrapped companies and half VC-backed companies, so there will be some differences in benchmarking from what you see from the VC firms. In 2022, investor due diligence is back, and you will get challenged on those assumptions more than you ever have.

SaaS Payments 246

SaaS Payments Technical Review Software Review Venture Capital 246

SaaSOptics

FEBRUARY 13, 2022

Getting SaaS Accounting and Financial Operations Right in 2022. SaaS-specific automation technology is essential for using benchmarks and metrics to gain visibility into the company’s performance—and it’s also critical for assessing your company’s health automatically. . And this trend will continue. Automation is Key. .

Payment Features 105

Payment Features Outsourced Development SaaS Software Review 105

Intercom, Inc.

SEPTEMBER 22, 2022

That’s why we are so proud to announce we have been named a “Strong Performer” in The Forrester New Wave™: Conversation Automation Solutions Q3 2022. Strategy: Roadmap , how strong the company’s ability to define specific time frames, milestones, and benchmarks in its strategy.

Machine Learning 104

Machine Learning Artificial Intelligence Scale Benchmarks 104

ChurnZero

NOVEMBER 11, 2022

Download your full copy of the 2022 Customer Success Leadership Study here. Our expert panel offers their take on the trends, challenges and opportunities revealed in the 2022 Customer Success Leadership Study. . of respondents said their Customer Success teams are growing in 2022. report to the CEO, 17.1% However, 76.5%

Leadership 98

Leadership Trends Customer Success Investment 98

ChurnZero

JUNE 24, 2022

2022 continues to be a grave reminder that change is constant. In our webinar, 2022 SaaS retention benchmarks , SaaS Capital Manager Director Rob Belcher shares the results from their 11th annual B2B SaaS benchmarking survey. Rob Belcher from SaaS Capital answers your SaaS benchmarking questions.

Benchmarks 52

Benchmarks Retention Software Review Technical Review 52

OPEXEngine

FEBRUARY 15, 2022

Benchmarking COGs Against the Bessemer Index. The bottom line is that Cloud business models vary, so benchmarks for Cloud COGs or gross margin can vary. With the increasing complexity of models and ways to develop and deliver Cloud products, it is even more vital for SaaS companies to benchmark against peers in the coming year.

Benchmarks 52

Benchmarks Artificial Intelligence Systems Review Cloud 52

SaaStr

DECEMBER 21, 2023

If you look at the period on the chart, between April 2020 and the start of 2022, you can see how anomalous that was when it comes to public valuations relative to the history of software valuations since a lot of software valuations are tied to interest rates, and at that time they went to nearly net zero. There are two reasons for this.

SaaS 290

SaaS Software Metrics Revenue 290

Groove HQ

MARCH 18, 2022

Looking for industry benchmarks and statistics from the customer service and support industry? The post The Most Important Customer Service Statistics for 2022 appeared first on Groove Blog. We've got you covered.

Benchmarks 69

Benchmarks Customer Support 69

OPEXEngine

JUNE 2, 2022

SaaS: The OPEXENGINE 2021 to 2022 Financial Comparison is Here. OPEXEngine just published the latest financial and operational benchmarks to our platform. Participants in the OPEXEngine benchmarking have full access to the blinded benchmark data for in-depth analysis. Series C valuations more than doubled in the US. .

Benchmarks 64

Benchmarks SaaS Banking Trends 64

OPEXEngine

DECEMBER 13, 2022

In these discussions, lots of conventional wisdom is shared, backed up by “benchmarks” that came from an investor, a conference, or another industry source. That’s because benchmarks need to fit the business model and require context in order to be applied in a relevant way. Source: BenchmarkEngine™ 2022.

Benchmarks 52

Benchmarks Scale Headcount Software Review 52

OpenView Labs

NOVEMBER 30, 2021

In 2021 the ‘ Rule of 40’ died, according to our latest 2021 Financial & Operating Benchmarks report that launched last week. . Here are six areas to focus on in 2022. Look for ways to quantify customer insights to develop proprietary benchmarks and communicate the value of your product. Attract great talent.

Payment Services 80

Payment Services Benchmarks SaaS Payments Merchant Services 80

Chart Mogul

MAY 24, 2023

I couldn’t be more excited to launch the 2nd edition of the ChartMogul SaaS Benchmarks Report. In this report, we analyze anonymized and aggregated data from over 2,100 SaaS businesses to bring you the latest SaaS benchmarks and growth trends. in 2022 (vs. in 2022 (vs. in 2020 and 78.9% in 2020 and 78.9% 54% in 2021).

Benchmarks 52

Benchmarks SaaS PayPal B2C 52

Chart Mogul

JUNE 1, 2023

faster than their peers in 2022. faster than their peers in 2022. In the example below, you can see the percentage of customers retained since April 2022. Companies with best-in-class retention grew at least 1.8x In an uncertain market, customer retention is key. In an uncertain market, customer retention is key. What happened?

Retention 90

Retention Metrics Benchmarks Scale 90

ChurnZero

MARCH 23, 2023

Yet, many teams fall well below industry benchmarks. That’s according to our annual Customer Success Leadership Study published in late 2022. Customer Success benchmark: headcount How many people should be on a Customer Success team? As you can see from the data and these benchmarks, Customer Success teams are short-staffed.

Headcount 52

Headcount Benchmarks Customer Success Scale 52

ChurnZero

MARCH 23, 2023

Yet, many teams fall well below industry benchmarks. That’s according to our annual Customer Success Leadership Study published in late 2022. Customer Success benchmark: headcount How many people should be on a Customer Success team? As you can see from the data and these benchmarks, Customer Success teams are short-staffed.

Headcount 52

Headcount Benchmarks Customer Success Scale 52

Kellblog

MARCH 29, 2023

Thanks to KiwiSaaS for inviting me, the audience for putting up with a remote live presentation, and to the sources I included as data in the slides — particularly RevOps Squared , on whose 2022 SaaS Benchmarks survey I relied fairly heavily.

Metrics 123

Metrics Compensation Benchmarks Interviewing 123

Buffer Resources

JANUARY 25, 2024

We evolved our calculation for base salary so that beyond just a different number for each role, we incorporated market benchmarks, too. This is also where we introduced some flexibility into the formula to enable us to deviate from market benchmarks where we had a different belief in the value of the role.

Systems Review 138

Systems Review Compensation Benchmarks Scale 138