Intercom, Inc.

MAY 19, 2022

With the 2022 Customer Service Quality Benchmark Report , we wanted to look deeper than individual metrics. In this episode, we’ve invited our partners at Aircall and Klaus to discuss key takeaways from this year’s report, the challenges ahead, and trends for 2022 and beyond. Martin Kõiva , Founder & CEO of Klaus.

Benchmarks 104

Benchmarks Sales Hiring Scale Strategy 104

ChurnZero

DECEMBER 21, 2022

2022 was a tireless year. WIth that, here are ChurnZero’s top five most-attended and most-watched webinars from 2022. Admitting you’re stressed to your team or leadership is tough, and depending on your workplace culture, even taboo. It’s where you develop the customer relationship and where the renewal really happens.

Customer Success 98

Customer Success Scale Underperforming Technical Team Benchmarks 98

SaaSOptics

FEBRUARY 13, 2022

Getting SaaS Accounting and Financial Operations Right in 2022. When transitioning to a SaaS model or developing a SaaS business, many companies utilize spreadsheets, disconnected systems, and other manual processes to manage their recurring revenue business. And this trend will continue. Automation is Key. .

Payment Features 105

Payment Features Outsourced Development SaaS Software Review 105

ChurnZero

OCTOBER 15, 2021

Where is Customer Success Headed in 2022? In this article, we share three Customer Success trends to look out for in 2022: NRR becomes red hot (watch out). Once you do, you’ll get allotted more budget, you’ll get more space in the decision-making rooms, and you’ll get more time from internal teams to dedicate to customer needs.

Customer Success 97

Customer Success Benchmarks Scale Underperforming Technical Team 97

ChurnZero

SEPTEMBER 8, 2022

Every Customer Success team focuses on keeping customers engaged and ultimately, preventing churn. Customer Success teams typically answer the same questions over and over again as they gain new clients. The bad news: It’s tiresome to answer the same questions day in and day out! Lighten the load CSM’s normally carry.

Education 98

Education Customer Success Underperforming Technical Team Scale 98

OPEXEngine

MARCH 9, 2022

How can Finance and Engineering management work together to diagnose weak areas, and shift R&D resources to produce better outcomes for the company? For over a decade, we have been benchmarking R&D expenses and headcounts. We set the stage for the conversation by sharing OPEXEngine benchmarks for R&D spend.

Software Review 59

Software Review Development Team Review Technical Review Outsourced Development 59

Neil Patel

APRIL 3, 2023

When it begins to underperform. and How to Fix It) What We Refreshed The team refreshed the meta data to be more aligned with user intent, updated the content to be up to date with the terminology (it was previously written about ghostbanning which is now coined shadowbanning), and updated the keyword targets. Let’s break this down.

Underperforming Technical Team 145

Underperforming Technical Team Engineering Social Media Software Review 145