2022 Benchmarks Underperforming Technical Team 
ChurnZero
DECEMBER 21, 2022
2022 was a tireless year. WIth that, here are ChurnZero’s top five most-attended and most-watched webinars from 2022. Admitting you’re stressed to your team or leadership is tough, and depending on your workplace culture, even taboo. It’s where you develop the customer relationship and where the renewal really happens.
SaaSOptics
FEBRUARY 13, 2022
Getting SaaS Accounting and Financial Operations Right in 2022. When transitioning to a SaaS model or developing a SaaS business, many companies utilize spreadsheets, disconnected systems, and other manual processes to manage their recurring revenue business. And this trend will continue. Automation is Key. .
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ChurnZero
OCTOBER 15, 2021
Where is Customer Success Headed in 2022? In this article, we share three Customer Success trends to look out for in 2022: NRR becomes red hot (watch out). Once you do, you’ll get allotted more budget, you’ll get more space in the decision-making rooms, and you’ll get more time from internal teams to dedicate to customer needs.
ChurnZero
SEPTEMBER 8, 2022
Every Customer Success team focuses on keeping customers engaged and ultimately, preventing churn. Customer Success teams typically answer the same questions over and over again as they gain new clients. The bad news: It’s tiresome to answer the same questions day in and day out! Lighten the load CSM’s normally carry.
OPEXEngine
MARCH 9, 2022
How can Finance and Engineering management work together to diagnose weak areas, and shift R&D resources to produce better outcomes for the company? For over a decade, we have been benchmarking R&D expenses and headcounts. We set the stage for the conversation by sharing OPEXEngine benchmarks for R&D spend.
OpenView Labs
FEBRUARY 3, 2022
As part of our last three annual finance and operating benchmarks surveys, we’ve asked nearly 2,000 startup founders and leaders of B2B SaaS businesses this simple question: “What’s keeping you up at night?”. This data point isn’t like our typical benchmarks. Growth is king in 2021 and likely will be again in 2022.
Intercom, Inc.
MAY 19, 2022
With the 2022 Customer Service Quality Benchmark Report , we wanted to look deeper than individual metrics. In this episode, we’ve invited our partners at Aircall and Klaus to discuss key takeaways from this year’s report, the challenges ahead, and trends for 2022 and beyond. Martin Kõiva , Founder & CEO of Klaus.
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