FastSpring

SEPTEMBER 16, 2022

In our first post about our online community , we mentioned launching the Global SaaS Leaders Slack group because we saw a need for the kind of software-and-SaaS-focused community we’d want to be a part of. Our Guiding Principle: Our Software and SaaS Community Must Be Good for You in Order for It to Succeed. Professional moderation.

SaaS Payments 148

SaaS Payments Payment Solutions Merchant Services Software Review 148

Stax

MARCH 18, 2025

Data cited by Statista shows that the software as service is expected to hit $299 billion by the end of 2025. Join the payments-led growth movement Sign up to keep up-to-date with the latest trends in payments, vertical SaaS, and technology from industry experts. Churn rate. Customer lifetime value. More on that later.

Scale 117

Scale Payment Services Payments SaaS Payments 117

SaaStr

APRIL 30, 2022

In the run up to SaaStr Europa 2022 in Barcelona on June 7-8 , we’re taking a look at some of the top all-time SaaStr Europa sessions. Join us at SaaStr Europa 2022. One is your churn. SaaS businesses have churn. Churn, think we’re all familiar with what churn is. We talked about churn.

SaaS Payments 246

SaaS Payments Metrics Payment Methods Scale 246

User Pilot

JANUARY 17, 2022

When designing an onboarding system , it’s more efficient to look at the product onboarding best practices established by other businesses than it is to try to do it all alone. Use analytics software to measure whether your onboarding system hits your desired metrics, and then A/B test and iterate until your goals are reached.

Onboarding 105

Onboarding Payment Solutions SaaS Payments Payment Methods 105

SaaSOptics

MARCH 10, 2022

These tools allow you to do the above and more, benefitting your company by providing affordable and scalable software solutions to common time-consuming financial operations. Customer relationship management (CRM) software keeps everything related to your customer journey in one place. If not, read on. General Ledger Tools.

Payment Services 87

Payment Services SaaS Payments Payments Payment Solutions 87

FastSpring

JULY 10, 2019

In fact, according to a recent report from Gartner, more than 90 percent of software providers are expected to migrate to a subscription-based business model by 2022. Subscription-based business models make it easy to support innovation and enhancements of your software products. Will they get a software key sent to their email?

Merchant Services 101

Merchant Services Payment Methods Payment Solutions Payment Services 101

Baremetrics

JANUARY 12, 2022

This article is one such list, where we take a deep dive into cash flow modeling for SaaS businesses and the software that can help you do it. In this article, we are going to summarize the six tools you should consider for cash flow modeling in 2022. What does cash flow modeling software do? and project them into the future.

Payment Services 95

Payment Services Payment Methods SaaS Payments Payment Solutions 95

User Pilot

JUNE 29, 2022

Here, we have listed a few popular customer segmentation software options and described their pros and cons. Customer segmentation tools allow you to segment customers based on shared characteristics such as their in-app behavior, or any other criteria such as the NPS score , completed milestones in the customer journey, etc.

SaaS Payments 98

SaaS Payments Software Review Payment Solutions Payment Methods 98

OpenView Labs

JANUARY 13, 2022

This year we look back at 2021 and forward to 2022, measuring how our past predictions have stood up to another tumultuous year and laying out what you can expect in 2022. Product-lead growth continues to be one of the best ways to rapidly scale a software company, and best practices are increasingly shared and understood.

Pricing 82

Pricing Payment Services SaaS Payments Payment Solutions 82

Stax

JANUARY 28, 2024

This business model has now been adapted very well in the internet age, especially in the SaaS (Software-as-a-Service) and eCommerce industries. As more subscribers join, manually sending out invoices will result in a storm of wasted paper, missed payments, and late penalties—none of which are beneficial to your business.

Payment Features 88

Payment Features Payment Methods Payment Solutions SaaS Payments 88

FastSpring

MAY 25, 2023

FastSpring previously presented on SaaS fees pricing and packaging to combat stagflation in 2022, but this article is based on an updated presentation delivered in March 2023 by David Vogelpohl. FastSpring helps SaaS and software companies sell around the world. Test creative SaaS pricing model combinations to unlock revenue.

SaaS Payments 148

SaaS Payments Pricing Payments Merchant Services 148

FastSpring

JUNE 6, 2024

Xsolla is a merchant of record (MoR) payment provider that serves the video game industry. The platform includes a broad feature set that provides game developers with the infrastructure needed to sell online and accept online payments globally, without having to manage localization, sales tax and VAT, or fraud prevention on their own.

Payment Services 78

Payment Services Merchant Services Payments Payment Methods 78

User Pilot

DECEMBER 6, 2021

For example, suppose you want to reduce churn. Net MRR Churn. R – Retention : Repeated payments after the first subscription payment occurs. Want to start tracking NPS in-app? R – Retention: Retention rate, Churn rate. Customer Lifetime Value ( LTV ). Expansion MRR. Source: Userpilot.

Metrics 98

Metrics Management SaaS Payments 98

Point Nine Land

JUNE 18, 2023

Everything you always wanted to know about cohort analysis (but were afraid to ask) Back in 2012, I wrote a blog post titled “Know your user cohorts” , which began like this: “One of the most important tools to better understand the usage of a web application — or a service, a game or a mobile app, it doesn’t matter — is a cohort analysis.

SaaS Payments 128

SaaS Payments Payment Services Payments SaaS 128

Intercom, Inc.

JULY 26, 2022

And the key to business resilience in 2022? According to recent research from Asana , workers in 2022 are spending 58% of their time on “work about work”. These are activities such as searching for information, switching between apps, and chasing status updates. “68% Excellent customer experience. Now multiply that 2.5

Payment Methods 118

Payment Methods Payment Solutions Payments Payment Services 118

Chart Mogul

DECEMBER 20, 2022

If you thought 2021 was a busy year for product development at ChartMogul, we shifted into hyperdrive for 2022. And if we had to give it a name, we’d call 2022 ‘The Year of the Destination.’ . And if we had to give it a name, we’d call 2022 ‘The Year of the Destination.’ . 3 new charts give you more insight into your business.

Systems Review 52

Systems Review Payment Solutions Payments Azure 52

Valuize Consulting

NOVEMBER 25, 2024

While metrics like higher NRR from reduced churn justify the revenue impact, tools like NPV and IRR validate the financial case for the investment. Example: Introducing a customer health monitoring system may require substantial initial funding. The goal is to enhance customer retention, reduce churn, and increase upsell opportunities.

Payment Services 52

Payment Services SaaS Payments Customer Success Payments 52

FastSpring

MAY 30, 2019

Perhaps one of the biggest benefits of implementing a subscription model is that it allows software companies to avoid the unpredictability of one-time sales by guaranteeing a steady stream of revenue. Getting more customers to subscribe to your software or services is one sure way to increase ARR. How to Calculate ARR.

Finance 86

Finance Subscription Payment Features Payments 86

User Pilot

FEBRUARY 18, 2022

Having helped thousands of SaaS teams with onboarding, we can assure you that other web apps have faced the same challenges that you have. When users visit your app for the first time, it’s unwise to simply leave them to their own devices and let them figure out your product in their own way. Let’s get right into it.

Payment Methods 52

Payment Methods Payment Solutions Software Review SaaS Payments 52

User Pilot

JANUARY 27, 2023

In contrast, freemium requires no payments whatsoever but offers limited functionality. Use email campaigns to reengage inactive or churned users. Track user behavior data to identify friction and help users reach activation stages with in-app guidance. Source: State of SaaS Onboarding 2022 Report.

SaaS Payments 98

SaaS Payments B2B SaaS Payment Solutions 98

FastSpring

MAY 30, 2019

Perhaps one of the biggest benefits of implementing a subscription model is that it allows software companies to avoid the unpredictability of one-time sales by guaranteeing a steady stream of revenue. Getting more customers to subscribe to your software or services is one sure way to increase ARR. How to Calculate ARR.

Payments 73

Payments Finance Subscription Payment Features 73

Point Nine Land

FEBRUARY 24, 2023

How to show different revenue streams in vertical SaaS A few weeks ago, our portfolio company Jobber announced (besides a $100M Series D) that its 200,000 customers — small businesses that provide home services like lawn care, plumbing, residential cleaning, and painting — have earned $13 billion in revenue in 2022. 5 apples + 4 oranges = …

Payment Solutions 52

Payment Solutions SaaS Payments Payments Payment Services 52

ProfitWell

JANUARY 6, 2020

Subscription businesses that leverage data to experiment and enhance offerings—whether traditional retailers, ecommerce giants, technology providers, or manufacturers—will gain a greater understanding of their customers and be better positioned to mitigate churn and scale. But what do you think of these 2020 predictions?

Payments 40

Payments Merchant Services SaaS Payments Payment Methods 40

ProfitWell

SEPTEMBER 10, 2020

billion by 2022. 28% of IT spending will shift to the cloud by 2022. This, in turn, helps reduce churn. ProfitWell Metrics will provide you with tons of data to make day-to-day management of your SaaS business easier, but here are 4 of the most important KPIs to monitor when you want to track your growth: Churn rate.

SaaS Payments 66

SaaS Payments Trends Merchant Services Payments 66

ProfitWell

JULY 22, 2020

trillion in 2022 , highlighting the need for enterprises to achieve direct-to-consumer growth. However, with safe and secure payment methods such as Stripe and Paypal, it is now just as convenient for manufacturers. ProfitWell: solution for direct-to-consumer growth with the subscription growth experts.

Payment Methods 93

Payment Methods Outsourcing Services Branding Payment Features 93

CustomerSuccessBox

FEBRUARY 28, 2022

You mostly need repeat purchases to get payments with a subscription model and it is easier to impress existing customers than starting all over to acquire new ones. With this model for some reason people churn out and that’s when businesses are more likely to see a net retention rate in SaaSthat is less than 100%. Why is it important?

Retention 52

Retention SaaS Payments Payments Payment Methods 52

Neil Patel

MARCH 8, 2023

That means you want your churn to be low so that once you acquire a customer, they continue to come back and purchase again and again. Lower churn means higher LTV and a healthier business overall. Fast forward to 2022, and that’s still the case. Divide 100% by this churn rate. Because it gives you tremendous power.

Customer Lifetime Value 76

Customer Lifetime Value Payment Methods Payments Payment Features 76

Chart Mogul

JUNE 9, 2023

2022, however, was not as impressive. in 2022 (vs. Christoph elaborates on how a long-term, strong economic market with low interest rates led to an influx of capital in the system. Renewal, payment, happy days. Prior to founding Salesroom, Daria was an investor at Oxx, a growth-stage B2B software investment fund.

Trends 52

Trends SaaS Payments Payment Solutions 52

Valuize Consulting

NOVEMBER 25, 2024

While metrics like higher NRR from reduced churn justify the revenue impact, tools like NPV and IRR validate the financial case for the investment. Example: Introducing a customer health monitoring system may require substantial initial funding. The goal is to enhance customer retention, reduce churn, and increase upsell opportunities.

Payment Services 52

Payment Services SaaS Payments Customer Success Payments 52

SmartKarrot

MARCH 8, 2022

In celebration of International Women’s Day, we are honored to present our Top 50 Women Leaders in Customer Success to Follow list for 2022, celebrating 50 influential women leaders and their inspiring stories of strength and success. Anita Toth. She is a growth leader who passionately follows the human-first approach. Daphne Lopes.

VP of Engineering 21

VP of Engineering Customer Success Scale SaaS Payments 21

SmartKarrot

APRIL 13, 2020

Ever since its inception in the 1960s, SaaS has evolved from a mere time-sharing system to innovative and efficient applications that can be accessed on multiple computers. Growing at the same pace, a report from BetterCloud had anticipated that 73% of the organizations will have all SaaS apps by 2020. And the result is visible!

SaaS Payments 19

SaaS Payments Payment Solutions Payment Services Sales Recruiting 19

Kellblog

OCTOBER 13, 2022

What’s your churn rate? What if a customer fluctuates across months: do I count churn each month they shrink and expansion each month they expand? Unlike perpetual software license revenue, which was largely one-shot in nature [8], SaaS subscription revenue would recur. What is the MRR? What is the Net Expansion?

Metrics 141

Metrics SaaS Payments SaaS Payment Features 141

SmartKarrot

SEPTEMBER 25, 2020

Generally, a subscription-based contract is marked by renewals and recurring payments. billion by 2022. This radical shift from regular software to cloud-based platforms has fostered new dynamics in the B2B market. They have complete buy-in with the company’s software and use it as part of their daily processes.

SaaS Payments 8

SaaS Payments Strategy Payment Services Payment Features 8

Full Session

NOVEMBER 8, 2022

They help you understand how to optimize your website, web app, or landing page. Now, let’s begin this comprehensive article by highlighting the basics of website session recording software. Session playback helps you focus on the video and pay closer attention to how visitors interact with your website or app.

Software Review 52

Software Review Technical Review Payment Solutions Payment Methods 52

OpenView Labs

NOVEMBER 30, 2021

Here are six areas to focus on in 2022. Start by tackling churn since expansion only takes you so far if you’re trying to expand fewer and fewer customers. Pro-tip: churn isn’t just a customer success problem; it’s a business-wide responsibility that requires contributions from each function. . Attract great talent.

Payment Services 80

Payment Services Benchmarks SaaS Payments Merchant Services 80

User Pilot

JUNE 19, 2023

TL;DR Conversion happens when someone takes a desired action on your app or website. Gainsight’s 2022 report shows free trials involving PQLs had 2.8X According to Recurly , the average customer churn rate for SaaS is 4.79%. Conversion happens when someone takes a desired action on your app or website.

Benchmarks 98

Benchmarks B2B SaaS Payments Payment Methods 98

User Pilot

MARCH 31, 2025

Your mobile app KPI dashboard is supposed to answer questions, not create more. In this guide, Ill walk through how to build a mobile app KPI dashboard that actually helps you track what matters, plus 8 real dashboard examples for different use cases! What is a mobile app KPI dashboard? What action does it trigger?

Mobile 71

Mobile Payment Solutions Payments Payment Methods 71