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A Look Back At 2022 Performance ICONIQ Growth leverages quarterly operating and financial data from 92 enterprise SaaS companies. It’s not a surprise or secret that 2022 was challenging, especially starting the year with 2021 growth expectations. What are companies doing today to scale efficiently?
Last week, Gartner® published the 2022 Market Guide for SaaS Management Platforms. With many organizations facing a growing SaaS portfolio and little to no addition in IT headcount, being able to automate a large number of SaaS management tasks with an easy-to-use workflow builder is essential to improving operationalefficiency.
First, digital CS will become a way of life due to flat or reduced headcount. 2022 has been an interesting year for Customer Success and 2023 is set to be just as exciting! Company-wide operationalefficiency initiatives will force CS leaders to take a hard look at their teams, tools, and customer journeys.
For example, during the roaring 2021/2022 IT investment boom, IT has more latitude to invest without the strong involvement of finance leadership. According to early 2023 CFO magazine research , 84% said they expect to be more involved in developing technology strategy than they were in 2022. Now, those days are gone.
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